Freshpet (freshpet.com) has a 4.6 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
d
dee Rafael · 2 reviews · Experienced 2026-07-29 ·
★★★★★
I wish I could leave a negative review
I wish I could leave a negative review. This is the 3rd time im going through this. They jeep sending me what I told them my dog cant handle. This is the third time they are sending ne shredded chicken after I asked not too. Im canceling n going to a more expensive brand. Maybe they won't try to kill my dog.
Reply from Freshpet2026-07-29
Hi Dee, we are sorry to hear this happened and truly hope your dog is feeling better. This certainly is not the experience or service we aim to provide at Freshpet. We take the health of our pets and the quality of our products very seriously, and are very concerned with what you have brought to our attention. We’d like to look into this further for you. We originally requested some more information in order to assist you with this issue. We have requested this information from you again in order to help you. Please reply at your earliest convenience. We look forward to hearing from you soon. -Sophie
Hi Joyce, thank you for the pawsitive review! We’re so happy our recipes hit the spot. Your feedback is the best kind of treat. 🐾💚
S
Susan G · 3 reviews · Experienced 2026-07-27 ·
★★★★★
Easy to pick and choose.
Reply from Freshpet2026-07-28
Hi Susan, on-time delivery and an easy scheduling experience is exactly what we aim for. Thanks for the 5-stars. 💚
J
June McGinnis · 3 reviews · Experienced 2026-07-10 ·
★★★★★
Jasper lives the food and I was able to…
Jasper lives the food and I was able to get him off canned chicken!
However, I thought I would have received another delivery by now???
Reply from Freshpet2026-07-29
Hi June, thanks for the 5-stars. We’re glad Jasper enjoys our recipes and grateful to have you as part of our Freshpet pack. 💚
M
Mia · 4 reviews · Verified · Experienced 2026-07-26 ·
★★★★★
Great Fresh Food Alternative
Dudley is enjoying the variants I picked. Although we have to deviate from the ones with Chicken, as our Groomer noticed an allergic reaction on the skin.
Reply from Freshpet2026-07-29
Hi Mia, we're glad to hear that our recipes have been a hit. Freshpet Delivery offers a chicken‑free option, our Beef, Turkey, and Lamb Recipe, made especially for Dudley. Thank you for sharing your feedback and for being part of the Freshpet pack. 💚
S
Spring Moore · 2 reviews · Verified · Experienced 2026-07-27 ·
★★★★★
Food looks fresh
Food looks fresh. My last delivery came at 10:00. Luckily I have a door ring or it would've been outside all night
Reply from Freshpet2026-07-28
Hi Spring, thank you for taking the time to share your experience with us. We’re sorry the shipping time did not meet your expectations, and we’ll be sure to share your feedback with our delivery team as we continue working to improve the experience. 💚
easy to order and my dog loves it and I…reallylike that you don't e-mail me 3 times a day every day
easy to order and my dog loves it and I really like that you don't e-mail me 3 times a day every day thank you
Reply from Freshpet2026-07-29
Hi Sandy, we're over the moon knowing your pup loves our recipes and that it's made mealtime easier. Thanks for the 5-stars and for being part of the Freshpet family! 💚🐶
C
Carlo · 1 review · Verified · Experienced 2026-07-20 ·
★★★★★
The food seems good quality and a good…
The food seems good quality and a good mixture of healthy options. But it is extremely expensive.
Reply from Freshpet2026-07-28
Hi Carlo, our mission is to make mealtime simple and healthy for the dogs you love. Thanks for being the best part of the Freshpet pack! 🐾💚
Convenience, economical and a healthy choice for my Bichon.
Reply from Freshpet2026-07-23
Hi Karen, thanks for the pawsitive feedback! We’re so glad we could deliver a tail-wagging experience. 🐾💚
E
Ellyn Weir · 3 reviews · Experienced 2026-06-18 ·
★★★★★
It was easy to adjust subscription…
It was easy to adjust subscription order while getting to know the foster dog I was caring for.
Reply from Freshpet2026-07-23
Hi Ellyn, thank you for sharing your experience. We're so glad to hear it was easy to adjust your subscription while getting to know your foster dog and their needs. Thank you for giving a pup in need such wonderful care, and we're honored Freshpet could be a small part of that journey. Wishing you and your pup all the best! 💚
He is eating better than ever, not more but better!!
Reply from Freshpet2026-07-23
Hi Patricia, we’re so happy our recipes hit the spot. Your feedback is the best kind of treat 💚
L
Linda · 2 reviews · Verified · Experienced 2026-07-19 ·
★★★★★
Our Yorkie is enjoying Freshpet
Our Yorkie is enjoying Freshpet. Less stomach issues since switching to Freshpet. Delivery and packaging is great. No messy frozen packaging to deal with.
Reply from Freshpet2026-07-22
Hi Linda, your feedback is the best kind of treat! We're thrilled to hear Freshpet has been such a great fit for your Yorkie's health. We're also so glad your delivery arrived in great shape and that the packaging has made mealtime even easier. Thank you for taking the time to share your experience and for being part of the Freshpet family. Please give your pup some extra love from all of us! 💚
My 7 yo French Bulldog, shinny coat, slimmer, easy to pick up after in the yard, he loves this food.
Started out wth FP from grocery, then I discovered delivery service, the rest is history. No guessing games. Custom meals are impressive.
Reply from Freshpet2026-07-22
Hi Julie, we're so happy to hear your pup is loving Freshpet. Hearing about the positive changes you've seen in his health truly means the world to us. Thank you for taking the time to share your experience and for being part of the Freshpet family. Give your handsome pup some extra love from all of us! 💚
C
Consumer · 2 reviews · Experienced 2026-07-19 ·
★★★★★
Enjoyable mealtime
We have completely transitioned to Freshpet, and Dixie is loving it! She can’t wait for her bowl to be set down, and she quickly eats it up.
Reply from Freshpet2026-07-22
Hi there, we're thrilled to hear that Dixie loves our meals and that transitioning has been easy. Your 5 stars really made our tails wag 🐶💚
My male GSD likes the multi protein food, but won't eat it without adding his dry kibble.
Reply from Freshpet2026-07-22
Hi there, thanks for sharing. Mixing foods is a great way to help with the transition. We’re glad your pup enjoys our recipes and grateful to have you as part of our Freshpet pack. 💚
M
Mimi · 1 review · Experienced 2026-07-17 ·
★★★★★
They DEVOUR their Freshpet meals
They DEVOUR their Freshpet meals. Their energy has increased and Penny's coat is softer and healthier. We love the delivery service. It makes feeding them well easy!
Reply from Freshpet2026-07-22
Hi Mimi, hearing that your dogs are doing well and that it's making a difference for Penny is a total treat. Positive changes like increased energy are the kind of updates we love. Fast delivery and happy pups? That’s our favorite combo! 🐾💚
