Freshpet (freshpet.com) has a 4.6 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Susan · 1 review · Verified · Experienced 2026-07-10 ·
★★★★★
We love FreshPet and my pup Ziggie does …
We love FreshPet and my pup Ziggie does too! She is only 4 months old but this is all I feed her (FP Puppy food). Her coat is very shiny and she is very healthy and energetic. Ziggie is the second dog we have fed FreshPet to and she loves it! She hears the crinkling bag and comes running! We use the delivery service and it is so convenient. Thank you!!
Reply from Freshpet2026-07-21
Hi Susan, we're so happy to hear Ziggie is loving Freshpet and that we've earned your trust. Hearing about the positive changes you've seen in her health truly means the world to us. 💚
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Scoot · 3 reviews · Experienced 2026-07-06 ·
★★★★★
my dog loves fresh pet
my dog loves fresh pet. The chicken is his favorite. He wont eat any other dog food now.
Reply from Freshpet2026-07-22
Hi Scoot, thanks for the 5 stars! Hearing that your pup is loving our recipes makes us so happy. That’s the kind of feedback that makes our tails wag nonstop. 🐶💚
My little shih tzu does like his freshpet varieties. He does get very picky sometimes and likes his food out of the bowl by fingerfuls but eats it all gone. The little devil has me wrapped around his little paw!
Reply from Freshpet2026-07-22
Hi Michael, we're happy to hear your Shih Tzu is loving his Freshpet meals. We appreciate you taking the time to share and for being part of the Freshpet pack! 💚
Romeo is adjusting to the food and I am working on how much to feed him as he has gained a pound and he needs to stay at 24 lbs not 25 lbs. I have adjusted the portion he gets every morning.
His coat is good and is energy the same. Energy is hard to gauge with the intense heat we have had the past month..
He is cleaning his bowl better and cutting back on the moist leftover Ollie's he had left, now just a spoon.
Reply from Freshpet2026-07-17
Hi Linda, we’re thrilled Romeo is digging in! Since our recipes vary in calorie content, portion sizes may need to be adjusted depending on which Freshpet recipe you're feeding him. A member of our team will review his plan and feeding guidelines and reach out to you. We're here to help. 💚
Tippy was scratching a lot. I had been feeding all of my Dachshunds Freshpet food but nearly all of the food came with chicken as the main protein. So something had to change. It has helped a lot for Tippy because she isn’t scratching as much as she was before.
Reply from Freshpet2026-07-22
Hi Gordon, thank you for the 5 stars and for sharing this! Hearing about positive changes in your Tippy's health is the best kind of update. That’s the kind of feedback that makes our tails wag nonstop. 🐶💚
Live in the uk, have tried sooo many different foods including making my own, due to having an extremely fussy frenchie with a tendency to get upset stomachs! However since finding Freshpet about a year ago this has been a complete game changer, she will eat her dinner every night without hesitation and her tummy and stools are back to normal. Really pleased we found freshpet. I ordered online last month for the first time and cannot fault the service. Arrived on time in well insulated/cooled box.
Thank you.
5 star ⭐
Reply from Freshpet2026-07-16
Hi Vic, we’re glad your order arrived promptly and packaged safely. That’s the kind of delivery win we love to hear. Hearing about positive changes in your Frenchie's health is the best kind of update. Thanks for the 5-stars. 💚🐾
Hi Tracy, we're so happy your pup is loving Freshpet. Thanks for being the best part of the Freshpet pack! 💚🐾
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Juanita · 7 reviews · Experienced 2026-07-01 ·
★★★★★
I knew she would love it she loves when…
I knew she would love it she loves when I prepare lamb at home so me getting this for her was a win win
Reply from Freshpet2026-07-15
Hi Juanita, we happy your pup loves our recipes. Thanks for the 5 stars and for choosing Freshpet 💚
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Pat Fowler · 14 reviews · Experienced 2026-07-13 ·
★★★★★
Never received the food and 3 weeks…
Never received the food and 3 weeks later still waiting for the refund.
Reply from Freshpet2026-07-13
Hi Pat. Thank you for your feedback. We're sorry to hear that your experience was less than ideal. Our team has already been in touch regarding your concern and provided assistance through our Freshness Guarantee policy. We appreciate the opportunity to connect with you and better understand your experience. Thank you for sharing your thoughts; your feedback is truly valued.
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Michelle Ray Smith · 4 reviews · Verified · Experienced 2026-07-08 ·
★★★★★
My Dog flippes out at mealtime
My Dog flippes out at mealtime. He loves it and it smells sooooo fresh and yummy. Also, its avail at my local grocery store so its always there if we didnt decide to do auto ship. I feel like I am being the best doggie Mom that I can be ....
Reply from Freshpet2026-07-15
Hi Michelle, thanks for the pawsitive feedback. We know how important it is to feed your pups something fresh, and healthy so we're happy to hear your pup is enjoying our recipes. You’ve got our whole pack smiling. 🐾💚
Fresh Pet service is very easy, very quick. My furbaby is enjoying the new food.
Reply from Freshpet2026-07-15
Hi Debra, we're so happy your pup is loving Freshpet. On-time delivery and an easy scheduling experience is exactly what we aim for. Thanks for the 5 stars! 🐾💚
Seeing my dog happy to eat, the ease of adding Freshpet to her kibble, and having it delivered to our doorstep!
Reply from Freshpet2026-07-09
Hi Judy, thank you for the 5 stars! Hearing that your pup is enjoying our recipes makes us so happy. We love keeping tails wagging with reliable delivery. 🐾💚
Roc is extremely picky. He has been eating the custom meals better than grocery store. We use less toppers to get him to eat. And his digestion seems to be better. I like the food coming to my door. No more worries of finding grain free at the store or worried the food is expired.
Reply from Freshpet2026-07-09
Hi Jeni, thanks for the 5-star review! Knowing we're making a difference for Roc makes our tails wag. Fast delivery and happy pups, that’s our favorite combo. 🐶💚
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Trish · 4 reviews · Experienced 2026-07-06 ·
★★★★★
Sandy loves Freshpet and so do I
Sandy loves Freshpet and so do I. It’s easy to serve and much better than stinky dog food.
Reply from Freshpet2026-07-08
Hi Trish, we're so happy Sandy is loving Freshpet. Our mission is to make mealtime simple and healthy for the dogs you love. Thanks for the 5 stars. 💚🐶
I have noticed shinier, softer fur and they eat every bite and love it! They seem happier and more energetic too!
Reply from Freshpet2026-07-08
Hi Lisa, thank you for sharing this with us! We’re so happy to hear your pups are loving Freshpet and that you’re seeing improvements in their health and happiness. That’s the kind of feedback that makes our tails wag nonstop. 🐶💚
