Freshpet (freshpet.com) has a 4.6 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Our new little rescue guy”Kingston Mcfloof” loves his fresh pet food. It is so easy to scoop out not all mushed together. He cleans his dish every meal. With our other dog Sierra was on Farmers which was also wonderful but we had to cut it up and it was mushy and messy. She has passed now. We are very happy with Fresh Pet
Reply from Freshpet2026-07-07
Hi Eileen, we're so happy Kingston Mcfloof is loving Freshpet and that we’ve earned your trust. Reviews like yours make our day extra pawsome. Thanks for the 5 stars. 🐾💚
P
Patricia · 16 reviews · Experienced 2026-07-05 ·
★★★★★
Home delivery is great
Home delivery is great. Make the delivery to your schedule. The food is cold, some frozen. Bean had been on Fresh Pet since we've owned her just for her dinner. 9 months ago we rescued her, she has made our lives wonderful. Having Fresh Pet makes both our lives better!
Reply from Freshpet2026-07-08
Hi Patricia, thanks so much for the 5-stars. Our mission is to make mealtime simple, healthy, and delicious for the dog you love, so we’re thrilled to hear Bean is enjoying our recipes and that your delivery experience went smoothly. Sending lots of tail wags your way! 💚🐾
T
TechheadDD · 6 reviews · Experienced 2026-07-01 ·
★★★★★
No trust
No trust. Chunky Beef and Carrots Roll now contains lots of ... CHICKEN. There's a chicken recipe if you want that for your dog. My dogs, like many, have chicken allergies. Older packages just had beef listed until you dug down through all the ingredients. Now it's listed clearly "3.2 lbs. Beef, chicken, and chicken parts. Chicken is a lot cheaper than beef, eh? The price keeps going up anyway. This is the last purchase. Home cooking is safer and healthier.
* After reply from Freshpet: Uh uh. No admission about changing the recipe to save money. No apology for making my fur babies itch or exposing them to ear infection. Just a pitch to try a different product. SMH. THE TRUST IS GONE.
Reply from Freshpet2026-07-07
Hi there, we're truly sorry to hear about your experience, and we'd like the opportunity to look into this further for you. We've requested a few additional details so we can better understand what happened. When you have a moment, please reply at your earliest convenience so we can continue assisting you. We truly appreciate your time and look forward to hearing from you. -Jillian
SERVICE GOOD, BUT ROMEO NOT TOO CRAZY WITH THE SHREDDED CHICKEN MIX. I HAVE SOME OF HIS OLLIES FOOD FROM THAT LAST ORDER SO MIXING IT WITH THE FRESH PET. FOOD IS PACKAGED GREAT AND STAYS SEMI FROZEN IN THE BOTTOM OF MY REFRIGERATOR UNTIL I OPEN A BAG AND PUT IT ON THE TOP SHELF. THE INSTRUCTIONS WERE FOR 1 2/3 CUP A DAY, BUT TOO MUCH SO I MIX LESS THAN A CUO AND MIX IT WITH HIS OLD FOOD LEFTOVER AND HE EATS IT RIGHT DOWN. MAY CHANGE UP HIS 2ND ORDER IN 2 SWEEKS AS HE STILL HAS 3 OF THE 1ST 6 BAGS OF THE STARTER ORDER.
Reply from Freshpet2026-06-30
Hi Linda, we appreciate you sharing your feedback with us. We’re sorry to hear that Romeo didn’t enjoy our Shredded Chicken recipe. Every dog has their own taste preferences, and sometimes a change in texture, aroma, or ingredients can take some getting used to. Adding a topper is a great way to help with the transition. We’re grateful to have you as part of our Freshpet pack. 🐾💚
A
Amber · 1 review · Experienced 2026-05-13 ·
★★★★★
10/10 recommended
Delivery is always fresh, well packaged, & on time. Company make sure you’re well notified about delivery so the package is not outside too long. Our picky, very athletic dog devours his food. Recipes are top tier. 10 out of 10 would recommend.
Reply from Freshpet2026-05-18
Hi Amber, we’re so happy to hear our recipes passed the picky pup test and really hit the spot! Nothing makes us happier than keeping tails wagging with food pups love and reliable delivery. Thanks for being the best part of the Freshpet pack! 🐶💚
L
Lelia F · 8 reviews · Experienced 2026-05-14 ·
★★★★★
Even our picky eater LOVES FreshPet!
We have tried another brand of fresh dog food, and FreshPet is far superior! The ingredients are easily identifiable, not all mushed up like our other brand which made a mess when our dogs ate it. Both dogs, one a very picky eater, love every combo available. I really feel like they are getting food like we were making fresh, but easier for us and nutrition balanced.
Reply from Freshpet2026-05-15
Hi Lelia, we're so glad your pups are loving Freshpet and that we've earned your trust. Hearing that picky eaters are enjoying our recipes truly makes us so happy. We're here for the cuddles, the zoomies and all the healthy meals. 💚🐾
c
customer · 2 reviews · Experienced 2026-01-14 ·
★★★★★
Dexter loves this food!
Dexter loves this food! He can digest it the way he was intended now instead of it all just passing straight through him! I don't think anything would ultimately change his over active metabolism, but along side a slow feeder, FreshPet diced with fresh fruit he stay fuller a little longer now but no puking or transitioning problems either. 9/10 because nothing is perfect but this is as close to perfect as he needs for now.♡
Reply from Freshpet2026-02-10
Hi there, we're thrilled to hear that Dexter loves our meals and that transitioning has been easy! Thanks for trusting us with his nutrition. We truly appreciate you. 🐾💚
