Simon was super helpful and…
Simon was super helpful and knowledgeable! You don’t buy an engagement ring very often but he will get my business when it’s time to get the wedding bands
Friendly Diamonds (friendlydiamonds.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Simon was super helpful and knowledgeable! You don’t buy an engagement ring very often but he will get my business when it’s time to get the wedding bands
The earrings I ordered arrived on the same day as they expected. The pair both came beautifully sparkling and they visually match with each other enough. The price was unbeatable!
We're so happy to hear your earrings arrived right on time and that they were everything you hoped for. Knowing they sparkle beautifully and are a perfectly matched pair is exactly what we love to hear. Thank you for choosing Friendly Diamonds to shop lab grown diamond earrings online. We hope you enjoy wearing them and that they bring a little extra sparkle to every occasion!
The item was excellent. Better than promised. Other than the problem with the shipper. The shipper demanded to see my Identification card and tried to scan it which I refused. I then had to go to the FedEx building and pick up my package.
We're so happy to hear that your jewelry was even better than you expected, that's exactly what we hope for every customer. We're sorry the delivery process wasn't as smooth as it should have been. While the carrier's security procedures are outside our control, we truly appreciate your patience and understanding. We're glad your package made it safely into your hands in the end. Thank you for choosing Friendly Diamonds. As a leading lab grown diamond jewelry brand, we're honored to be part of your jewelry journey and hope to welcome you back again soon!
The diamond studs i bought didn’t work out the way i had hoped. While customer service was suggesting various options to take care of my issue, i just wanted a refund. They honored that and everything went well. I would definitely buy from them again at a later time. I appreciate their great service and that they stand behind the sale!!
Thank you so much for your thoughtful feedback! We're so glad we were able to make the return process easy and hassle-free. Your kind words about our service truly mean a lot to our team. While we aim to be the leading lab grown jewelry brand, we also strive to make sure our customers can shop with confidence. We look forward to helping you find the perfect piece when the time is right. We can't wait to welcome you back!
Good service products and worth the money
Thank you so much for your kind words! We're delighted to hear that you were happy with both our service and the value of your purchase. We truly appreciate your support and hope you enjoy your piece for many years to come. Thank you for choosing Friendly Diamonds!
Everything went so smooth and the ring is gorgeous!
We’re so happy to hear that everything went smoothly and that you love your ring! Creating a seamless and memorable experience for every customer is always our goal. From gorgeous engagement rings to diamond earrings you'd never get bored of, we put the same care and attention into every piece we create, so next time you decide to shop for diamond jewelry, you know where to find us. Thank you for choosing Friendly Diamonds!
Package was delivered timely. Diamond stud earrings looked the same as on the website after arrival. The box was very classy that the diamond studs arrived in.
Thank you so much for your wonderful review! We’re so happy to hear that your diamond stud earrings arrived safely and that they looked just as beautiful as you expected. We put a lot of care into every detail, from the jewelry itself to the packaging experience, so have a seamless experience. Thank you for choosing Friendly Diamonds. We truly hope that when you decide to shop for diamond stud earrings online again, you choose us yet again!
I never leave reviews but I can not be happier with every aspect of the service from this company. Firstly, the ring is amazing and my now fiancee LOVES it. The customer service is amazing, issues (not caused by Friendly Diamonds) meant I was without a ring 3 days prior to leaving the country where I planned on proposing and they could not have done more to help. They genuinely cared and seemed invested in everything being perfect for me and my fiancée. Thank you.
We’re absolutely thrilled to hear that your fiancée loved the ring! Proposals can be stressful with all the planning, excitement, and mystery. Our goal has always been to make every customer feel supported and cared for throughout the entire journey, so hearing that you felt that genuine care means the world to our team. Thank you for trusting Friendly Diamonds with such a special milestone. We’ll be here whenever you’re looking for the next lab-grown diamond ring for her or a thoughtful diamond jewelry gift in the future. Wishing you both so much happiness and love as you begin this next chapter together!
Bought both my wife's engagement ring and wedding band from this website after coming across their site and having never heard of them. Their customer service was fantastic and very prompt on my request to change shipping address, and the quality of both rings have been nothing but fantastic. The stones shine unlike anything I've ever seen before, and she has not stopped getting comments on the ring for months now. I will be buying more of their jewelry for her in the future. Thank you for such a wonderful and hassle free part of the biggest moment in our life thus far.
It truly means the world to us that you trusted Friendly Diamonds with both your wife’s engagement ring and wedding band. Being part of such an important chapter in your lives is something we don’t take for granted. Our team always tries its best to come through for you, and when we make it, everything feels worth it. Knowing that your wife continues to receive compliments on her rings is the biggest compliment we could receive! We love helping customers create meaningful pieces, whether you’re looking to shop lab-grown diamond wedding band styles or design your own engagement ring online. We can’t wait to help you find your next special piece for her.
My ring is perfection. Quickly shipped, beautiful packaging at a great price.
We’re extremely happy to hear that you love your ring and enjoyed the quick shipping, beautiful packaging, and a ring at great value. From custom diamond rings to predesigned ones, we want you to have the best designs at the best quality. Thank you for supporting us.
Even though receiving the ring took a bit, it was well worth the wait. This ring is gorgeous and great quality. I already have my next piece picked out. Great company!
We truly appreciate your patience throughout the process, and we’re grateful that the final piece made such a great impression. Every ring is created with care, and we’re proud to offer certified high quality lab grown diamond rings that you will love to wear. We can’t wait to be part of your next jewelry moment! Thank you again for choosing us.
We are sure it looks even more gorgeous on your finger. We are so glad you like it. If you ever want to create your own ring, we’d love to help bring your vision to life. Thank you so much again for shopping with us!
Wow wow wow, I think i came across Friendly Diamonds as an Instagram advert back in February time when I was looking at rings, since then I have been in contact with the amazing Katie Fair who truly went above and beyond in helping me get everything right for me, her enthusiasm, professionalism, customer service, advice were 💯 the best I have ever come across, you can tell she loves her job and equally making sure that her customers are happy with the products they receive, I genuinely felt her happiness for me when we spoke on the phone. I am sorry I cannot be more constructive with the review but the service was so good, I would 1million percent recommend Friendly Diamonds and I will 1million percent be back when it comes to picking out wedding bands. Thank you so much Friendly Diamonds for a gorgeous ring and thank you so so much Katie for your amazing service and help you gave me 🫶🏻❤️💍
Your words truly made our day, and Katie is going to be absolutely thrilled to read this. What means the most to us is knowing that you felt truly cared for because that’s exactly what we hope every customer feels. Thank you for your amazing recommendation and for choosing us for such an important milestone. We’re already excited to help you shop lab grown wedding band online next! Wishing you lots of happiness and love as you start this beautiful chapter.
I bought an engagement ring from Friendly Diamonds, I’m from the UK and I dealt with Katie, nothing was to much trouble for her or for them throughout my experience picking the stone/band, I’m delighted with the ring it’s beautiful, I genuinely couldn’t be happier, 10/10 for customer service, made the whole thing effortless and felt at ease. I have already recommended to a friend and will continue to do so!
Thank you so much for taking the time to share such a lovely review! It truly means so much to us. We’re so happy to hear that Katie was able to make your ring journey feel easy, comfortable, and special. Choosing diamond ring is such a meaningful moment, and we’re grateful to have been part of it. We’re thrilled that you love your ring and that your experience was such a positive one. Your kind words and recommendation mean the world to Katie and our whole team. We’re honored to be considered the best place to buy lab diamond engagement rings and can’t thank you enough for trusting us with such an important purchase. Wishing you both so much happiness!
I was very concerned about Lab diamonds . When I gave the ring to my wife,she loved it. 1 of her first reactions was I hope these are lab diamonds as she vehemently did not want “blood diamonds. “ The service and follow up, I was very concerned about receiving in time and it was, I received multiple emails tracking the progress. She loved the ring and I couldn’t be more pleased about the experience. I made right choice by going with Friendly.
Thank you so much for sharing your experience with us! Finding the perfect gift may not always be easy. We’re so happy to hear that getting a lab-grown diamond ring for your wife turned out to be the perfect idea and that you felt reassured throughout the process. We’re proud to offer a more ethical and thoughtful alternative, and it means a lot to know that our service, communication, and care helped make your experience a positive one. We will be here when you are looking to buy another gift for your wife or even for yourself!
Katie from the UK office has been absolutely amazing. With the ring coming from the American, they had been some difficulty getting the ring. However it’s getting delivered tomorrow. However Katie has chased the American branch daily and has also update me daily. Katie is an asset to your company, the only reason I didn’t ask for a refund is because of Katie’s fantastic customer service. Well done Katie :)
Katie will be absolutely touched reading this. She genuinely cares about every customer and goes above and beyond to make sure everyone feels supported, especially during the moments when timing and delivery are so important. This level of care is exactly what we aim for every customer to receive. We’re so happy that despite the challenges, you ended up loving your ring and had a positive experience with our team. Thank you so much for your affirming words, and we hope you will choose us again to buy lab-grown diamond rings online.
You get to pick the exact diamond you want at your price point and the picture you see is accurate.
We are thrilled to know that we came through for you, as we know that shopping for diamonds online can be a stressful process. Thank you for putting your trust in us as the best place to buy lab-grown diamonds. We truly hope that you shop with us in the future again.
The ring is perfect! Ordering while deployed and coordinating timing back in the states seemed daunting but Friendly diamonds went above and beyond to ensure the ring came on time and it everything was so perfect! Thank you.
We agree the excitement of receiving an amazing product is topped when it's received on time. Our team always puts a lot of effort into making sure that your order is delivered on time, and getting feedback like this brings us so much joy. Thank you for letting us know you loved the quick shipped diamond ring. You truly made our day.
I love my earrings
We are so glad you loved the earrings. It brings us so much pleasure that you liked the quality, as we always strive to deliver the best quality jewelry to our customers. If you are looking to shop for high-quality earrings again, be sure to go with us.
Receiver was very pleased with the anniversary gift. Was concerned that was not going to receive in time but customer service stepped in and it all worked out.
Congratulations on your anniversary! We are so glad that the recipient of the gift liked it. Delivery timelines can get tricky, but we are all about trying turning your expectations into reality. Hope you choose us to shop lab grown diamond anniversary gift next time as well.
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