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Fulfilla

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101 reviews

4.7101 reviews
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About Fulfilla

Data updated
Website
fulfilla.net
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
6 reviews
Replies to negative
100% (6/6)
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About this business

Fulfilla is an international logistics network, that offers a wide range of logistics solutions for global B2C and B2B customers.We coordinate the entire process, from pickup, label generation, customs, air transportation, and injection into the local courier and postal streams.Since 2008, we’ve been successfully developing and implementing products, that make shipping worldwide simple and hassle-free.

Written by the business, not verified by us.

Is Fulfilla legit?

Fulfilla (fulfilla.net) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-09-04.

What people say

The last time I used the Fulffila…

The last time I used the Fulffila service was December 18, 2023. The parcel was delivered to Russia on January 30, 2024. Movement and delivery took longer than usual, but I explain this by the fact that there were holidays in both the USA and Russia. Otherwise, I am completely satisfied with this service and do not see anything better today. I will continue to use your services. Thank you!

Reply from Fulfilla2024-03-07

Thank you for taking the time to rate us! We look forward to sending your new parcels ;)

The parcel came safe and quick

I have been using this service for few years. I am satisfied with the service and opportunity to track my parcel every step of the way. The customer service is also great through e-mail. Last time I had a problem with my parcel, because my husband sent it through UPS instead of USPS as it was registered. I was worried that I might lose my parcel. But they tracked it for me. Unfortunately I had to pay for it's return, but I was glad that it came safely back, so I could resend it. And it made it very quick. Besides, Fulfilla gave me a discount because of this situation! So I can recommend their service to everyone who wants their package to come safe and quick!

Reply from Fulfilla2024-03-07

What a lovely review. Thank you so much! Your experience makes us feel proud of what we do. Ship with us again soon!

Not good anymore

I used to be a fan of their service, but not anymore: 1) My most recent shipment from Texas, USA to Germany was received by USPS on January 9th and finally delivered on February 20th. The package sat in the Fulfilla facility for over a week, which significantly prolonged the delivery time. 2) The shipping cost was initially calculated and paid as $28. However, upon delivery, the recipient was unexpectedly charged an additional 27 euros, exceeding the pre-calculated amount for more than 2x. Despite discussing the issue with the Fulfilla team, no satisfactory explanation or refund was provided. As a result, I've decided to discontinue using their services and cannot recommend them anymore.

Reply from Fulfilla2024-03-07

Thank you for taking the time to share your review. We're so sorry to hear that your experience was not what you expected. We would like to investigate this further. 1) We apologize for a long warehouse processing , this shipping method is relatively new to us and preparing for shipping was prolonged indeed. We will make sure this will not happen again. 2) The recipient paid not for delivery it is impossible. He pain taxes or fees, which are different in each country and out of our responsibility. It is stated on our website that: "When creating your package, you should keep in mind customs limits for import into the recipient's country. When those limits are exceeded, you are (your recipient) due to pay taxes according to the country's laws. The recipient pays all taxes." So this is not a subject to refund.

Using Fulfilla was a great experience

Using Fulfilla was a great experience! The service was terrific, the price affordable, and the delivery time better than expected!! The parcel was trackable from the day I dropped it at the UPS office to the day it arrived at the final destination. Thank you so much! I can't wait to send my next package.

Reply from Fulfilla2024-03-07

Thank you for taking the time to leave a review and let us know how we are doing. It is good to know that our services matched your expectations and made your experience positive!

I like this service

I like this service. I have already sent 4 parcels with its help, and 2 are in the works. The support responds consistently and friendly. There are delays in response, but not critical. Delivery time was good, nothing was lost during delivery - I'm happy!

We sent 13 parcels with Fulfilla to…

We sent 13 parcels with Fulfilla to Russia starting July 2023. All were received with no problems. However, if you want to get them on time for the holidays, make sure to send them way in advance. The longer delivery time was due to Russian Post being overwhelmed with the amount of parcels during the holidays. I was tracking my parcels at another tracking service and could see one of my parcels being 'stuck' in Podolsk (outside of Moscow) at their sorting center for 3 weeks. It eventually was sent to its destination but did not make it on time for the holidays. Lesson learned. But it was not Fulfilla's fault.

super service

I sent my parcel before holidays, but my parcel was delivered in 30 days. I received information about parcel and didn't think" where it"? Service team promptly answered to all my question. I'm pleased with service.

Reply from Fulfilla2024-03-07

Thank you very much for sharing your review. We love hearing from our customers.

Excellent service!

I was very pleased to discover that very reliable service. Fulfilla did a great job delivering my parcel to Russia in November 2023. Everything went smooth, and the stuff is ready to help in case of any questions arise. I will definitely recommend everyone this company. It helps us to stay better connected with family in Russia now. Happy New Year to the Fullfilla stuff!

Reply from Fulfilla2024-03-07

Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

The best company to send parcels abroad

The best company to send parcels abroad. I sent parcels many times to Russia and Uzbekistan and always the service was perfect. All preparation and tracking is implemented with very convenient online service. And it is pretty cheap.

Reply from Fulfilla2024-01-08

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

I sent a parcel with fulfilla

I sent a parcel with fulfilla, it arrived in 45 days. I always received notifications about status changes. I will recommend you to friends and acquaintances

Reply from Fulfilla2023-12-24

Thank you so much for the high star rating! We really appreciate it!

Great support team

I sent a package a year ago from the USA to Russia. The support team was very helpful: I forgotten to add the apartment number in the address, but they quickly answered and corrected my mistake. The only unpleasant part was that the package seemed to spend about 15 days in the warehouse before it finally got sent to Russia. But overall great experience and I am sending another package this year with Fulfilla.

Reply from Fulfilla2023-12-24

Thank you for taking the time to leave a review and let us know how we are doing. It is good to know that your experience was positive! We will do our best to make warehouse processes faster.

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