Futurhealth (futurhealth.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
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Megan美国 · 13 reviews · Experienced 2026-04-03 ·
★★★★★
I found the company incredibly hard to…
I found the company incredibly hard to get in touch with - beyond the very first mtg to sign up and pay. If there was a contract it was outsourced beyond USA and the customer service was VERY scripted. I also found that the lack of personalized attention led to a RX that did not have impact for the needs I had. Completely disappointed and have moved into another group/company. Oh yes, this IS the number I use - outsourced to call center with scripted responses. No option to talk to people who make decisions, who inform decisions, who should want / request feedback from clients.
Reply from Futurhealth2026-06-04
Thank you for sharing your experience. We’re sorry to hear you had trouble reaching us and didn’t feel the care was personalized. Your feedback is important and helps us improve. If you’re open to it, we’d appreciate the chance to look into this further. You can reach us at (831) 900‑4723 or through our live chat on fh.co.
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Harold美国 · 4 reviews · Experienced 2026-06-01 ·
★★★★★
The medical professional was very…
The medical professional was very helpful and explained in detail what I should expect
Reply from Futurhealth2026-06-02
Thank you so much for sharing your experience. We’re really glad to hear that your medical professional was helpful and took the time to explain everything in detail so you knew exactly what to expect. Feedback like this means a lot to us and helps us continue improving the care we provide.
If you ever need support or have more feedback to share, we’re here for you at (831) 900‑4723 or through our live chat on fh.co.
Great experience and wonderful nurse practitioner. They are the best!
Reply from Futurhealth2026-06-01
Thank you so much for sharing this lovely feedback. We’re thrilled to hear you had a great experience and that your nurse practitioner made such a positive impact. Knowing that you consider us the best truly means a lot and motivates us to keep delivering the highest level of care.
If you ever need anything or want to share more feedback, we’re always here for you at (831) 900‑4723 or through our live chat on fh.co.
Horrible!!!! Customer service can’t help and clinicians don’t know what the hell is going on! Do not order from this company
Reply from Futurhealth2026-06-01
Thank you for sharing this with us — I’m really sorry to hear you had such a frustrating experience. No one should feel confused or unsupported when seeking care, and it’s clear we missed the mark for you. Your feedback is important, and we take it seriously as we work to improve both our customer service and clinical coordination.
We’d really like the chance to look into what happened and make things right. Please reach out to us at (831) 900‑4723 or through our live chat on fh.co so we can help you directly.
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Michael Manosca美国 · 1 review · Experienced 2026-05-28 ·
★★★★★
Contrary to popular reviews
Contrary to popular reviews, I was never able to rectify billing issues after the initial consultation. I’ve 15 separate emails and conversations with customer service indicating that payment was due. Then not. Then I overpaid. Then I’m being refunded. Then not again. At no point was anyone willing or able to produce a line-item invoice or accounting of my simple account setup.
I asked to simple cancel given the problems and being tossed back and forth, each representative giving conflicting information. Even that was an issue. Deleting my account, I was told, would both cancel and remove everything. Not so. It removes your account, but another series of conversations as my ‘monthly account fee’ was still in effect. It has taken nearly a month to rectify that with a polite email today stating it is all cancelled, closed, deleted, but the $199 up front payment would not be refunded due to me having spoken with the initial consultation to determine my eligibility and plan, both of which were never completed nor any medication or product ever shipped.
Please investigate your options before signing up and committing yourself to multiple fees and commitments. I’ve had to learn the hard way.
Reply from Futurhealth2026-05-29
Thank you so much for bringing this to our attention. We’re truly sorry for the frustration this has caused — we understand how upsetting unexpected charges and account issues can be, and this is absolutely not the experience we want for you.
We genuinely want to make this right. If you’re willing to give us the chance, we would be more than happy to help resolve your concerns about the charges and assist with deleting your account.
Please reach out to us directly at (831) 900‑4723 or through our live chat at fh.co, and we’ll take care of this for you as quickly as possible.
J
JT美国 · 1 review · Experienced 2026-05-26 ·
★★★★★
Andrea Gold Review
Andrea answered all my questions and explained the differences between the available medications, possible side effects and next steps. I highly recommend FuturHealth.
Reply from Futurhealth2026-05-27
Thank you for taking the time to leave this review. We’re thrilled your provider was able to walk you through your options and answer all your questions. Your feedback helps us keep improving and delivering the best care possible. If you ever need assistance, we’re here at (831) 900‑4723 or on live chat at fh.co.
My provider, Olubunmi Banjo was so helpful. She was on time to the appointment and answered all of my questions.
Reply from Futurhealth2026-05-27
Thank you for your kind words. We’re so glad your provider was helpful, punctual, and able to answer all your questions. Your feedback means a lot and helps us keep improving. If there’s ever anything more we can do, please reach out at (831) 900‑4723 or through our live chat on fh.co.
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Bruce Alt美国 · 1 review · Experienced 2026-05-21 ·
★★★★★
Everything was straight forward
Reply from Futurhealth2026-05-24
Thank you for sharing this — we’re really glad to hear everything felt straight forward during your experience. That’s exactly the kind of smooth, simple process we aim to provide.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here to help.
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Lisa Baker美国 · 1 review · Experienced 2026-05-22 ·
★★★★★
Very courteous
Very courteous , professional demeanor
Inquisitive, with thoughtful questions,
Gave rational for instruction regarding new dosing. Very supportive and helpful with information regarding my medication and what to expect going forward with my account.
Reply from Futurhealth2026-05-24
Thank you for sharing this — we’re really glad to hear your provider was courteous, professional, and took the time to ask thoughtful questions. It’s great to know the reasoning behind your new dosing was explained clearly and that you felt supported with helpful information about your medication and what to expect moving forward.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here to help.
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William Taylor美国 · 3 reviews · Experienced 2026-05-04 ·
★★★★★
DONT WASTE YOUR TIME AND MONEY
DONT WASTE YOUR TIME AND MONEY! THE APP SUCKS, CUSTOMER SERVICE SUCKS AND SHIP TIME SUCKS!!
Reply from Futurhealth2026-05-24
Thank you for being honest with us — I can hear how frustrated you are, and you have every right to feel that way. When the app doesn’t work the way it should, when communication feels unhelpful, and when shipping takes longer than expected, it creates a terrible experience. That’s not what we want for you, and it’s clear we missed the mark here.
Your feedback matters, and we want to fix this. If you’re open to it, we’d really appreciate the chance to look into what went wrong and make things right for you. You can reach us directly at (831) 900‑4723 or through our live chat on fh.co so we can help you right away.
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Regina Meals美国 · 1 review · Experienced 2026-05-15 ·
★★★★★
Helping me to do
Helping me to do
It right
Reply from Futurhealth2026-05-16
We’re happy to help you with anything you need. If you’d like assistance, you can reach us at (831) 900‑4723, chat with us at fh.co. We’re here to support you.
A
Audrey美国 · 1 review · Experienced 2026-04-11 ·
★★★★★
The appointment went smoothly and…
The appointment went smoothly and information were provided in details.
Reply from Futurhealth2026-05-14
Thank you for sharing this — we’re really glad to hear your appointment went smoothly and that the information provided felt clear and detailed. That’s exactly the kind of experience we want every customer to have.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here to help.
She was wonderful, caring and very helpful with a sensitive situation. She was very kind and I was grateful for her help
Reply from Futurhealth2026-05-17
Thank you for sharing this — it’s truly wonderful to hear. We’re so glad your provider was caring, supportive, and able to help you navigate a sensitive situation with kindness. Feeling heard and treated with compassion is incredibly important, and we’re grateful you experienced that.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here for you.
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Greg美国 · 1 review · Experienced 2026-05-13 ·
★★★★★
Very helpful
Reply from Futurhealth2026-05-14
Thank you so much for sharing this — we’re really glad to hear your experience was very helpful. That’s exactly the kind of support we want every customer to feel.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here for you.
n
nw美国 · 3 reviews · Experienced 2026-05-13 ·
★★★★★
our meeting was great
our meeting was great. She was very helpful and asked appropriate questions.
Reply from Futurhealth2026-05-14
Thank you for sharing this — we’re really glad to hear your meeting went well and that your provider was helpful and asked appropriate questions. That kind of supportive, attentive care is exactly what we want every customer to experience.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here to help.
Diana never explained the differences in the medications I had as options. She is the one with the knowledge of the products she should be advising to her patients during the video call. However, I am just finding out, after taking what she prescribed for me, it’s the wrong prescription. I have wasted time, money and trust in Diana that she didn’t listen to me, didn’t bother explaining what she was sending to me and just didn’t care. Extremely frustrating and disappointing in her and this program
Reply from Futurhealth2026-05-12
Thank you for being so honest with us! I’m really sorry this was your experience. You deserved clear guidance, a thoughtful explanation of your medication options, and a provider who made you feel heard. Feeling like you were prescribed something that didn’t align with what you expected is incredibly frustrating, and it’s absolutely understandable that you’d feel disappointed and let down.
Your feedback is important, and we take concerns like this very seriously. We want to make this right and ensure you feel supported moving forward. Please reach out to us so we can look into this directly and help resolve it as quickly as possible. You can contact us at (831) 900‑4723 or through our live chat on fh.co — we’re here to help.
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Eric美国 · 2 reviews · Experienced 2026-05-09 ·
★★★★★
On time call and clear communications.
Reply from Futurhealth2026-05-12
Thank you for sharing this we’re really glad to hear your call started on time and that everything was communicated clearly. That’s exactly the smooth, respectful experience we want every customer to have.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here to help.
D
Donna Waldrop美国 · 2 reviews · Experienced 2026-05-07 ·
★★★★★
Excellence. - Christian was a pleasure to speak with…
Christian was a pleasure to speak with today. She makes clients feel comfortable and welcomed. I appreciate her kindness. We need more people like her.
Donna
Reply from Futurhealth2026-05-09
We truly appreciate your feedback. Christian will be so glad to know she made a positive impact during your conversation. Thank you for taking the time to recognize her work.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here to help.
Gilberto was very professional and very knowledgeable. He answered all of my questions and provided needed information.
Reply from Futurhealth2026-05-05
Thank you for sharing this — we’re really glad to hear your provider made you feel supported, informed, and fully heard. Professional, knowledgeable care is exactly what we aim to deliver, and it’s great to know your questions were answered clearly.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here to help.
C
Carlos Falcon美国 · 1 review · Experienced 2026-04-30 ·
★★★★★
The worst custermer service
The worst custermer service
Its not the employees they can't do anything if they dont have the tools
Carlos Falcón
I'm going to cancel my account because I cant get medication after I paid for it for a year
And when I do get it its not enough for the 4 injection
Today is the 30 of April
But it gose back to last month
Reply from Futurhealth2026-05-01
Thank you for sharing your feedback with us. We’re really sorry to hear about your experience, and we appreciate you taking the time to let us know what’s been happening. We’d like to take another look at your account so we can understand what went wrong and help make this right for you. If you need assistance, you can also reach us at (831) 900‑4723 or through live chat at chat.fh.co.