Use Garden Goods Direct Fresher Quicker less Hassle
Would never go to a Garden Center Again! Garden Goods Direct was fantastic! Great service great products!
About Garden Goods Direct
Data updated- Website
- gardengoodsdirect.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 48% (14/29)
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About this business
Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.
Written by the business, not verified by us.Is Garden Goods Direct legit?
Garden Goods Direct (gardengoodsdirect.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 48% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, mentioning that trees and plants arrive in healthy, beautiful, and thriving condition ready for the garden. People also deeply appreciate the secure packaging methods and prompt delivery services that ensure everything arrives safely. Though some people noted occasional issues, a few reviewers were not happy with receiving unhealthy or damaged plants. Other consumers also mentioned experiencing unexpected shipping delays, receiving incorrect items, or facing difficulties when trying to get support. These individuals found the overall process frustrating due to poor conditions upon arrival.
Auto-generated from all reviews of this business. For reference only.What people say
Roots and leaves were fresh and…
Roots and leaves were fresh and healthy. Excellent packaging
Tree arrived damaged with a large…
Tree arrived damaged with a large space on the tree,in which it appeared to be missing branches ,I attempted to adjust the branches on the tree ,but the area was still present ,I am now going through the process of some form of adjustment for the 160 dollars that was paid for the tree, will inform of the outcome in my review
Reply from Garden Goods Direct2026-06-18
Hey Linda, I'm sorry for these issues-- please email me at [email protected], and I can take a look at your order/product!
I need to always plant within a…
I need to always plant within a restricted window for a 2nd home. Garden goods direct provides me with healthy and a diverse array of plants. They additionally get the plants in during the agreed upon time. So,I can curate my selection weeks in advance but plant on time.
Communication was great!
The delivery and product was excellent!
Product arrived in a timely manner
Product arrived in a timely manner, in great shape shipping wise, also healthy.
Excellent customer service and the…
Excellent customer service and the plant was in beautiful condition!
Tree was topped and cut back…
Tree was topped and cut back incorrectly, I needed to structurally prune the tree. Cant wait to see root ball.
Reply from Garden Goods Direct2026-06-18
Hello, and I'm sorry for the issue with your order-- please email me at [email protected], and I can take a loo!
Plants arrived in very good condition
Plants arrived in very good condition. Very well packaged.
Have not gotten my order yet !
Have not gotten my order yet !! My kneeler and i only ordered one not two. !!!!!!!!!!!
Reply from Garden Goods Direct2026-06-18
Hello, and I'm sorry for issue with your order-- please email me at [email protected], and I can take a look!
I have the best experiences with Garden…
I have the best experiences with Garden Goods Direct.
Things were packaged terribly
Things were packaged terribly, they were not secured down so during shipping the bounced around and when I opened the box everything was upside down and mangled, I even lost a few of the larger branches on a shrub I ordered. I’d order elsewhere.
Reply from Garden Goods Direct2026-06-18
Hey Stefanie, I'm sorry for these issues-- please email me at [email protected], and I can take a look at your order/product!
Terrible quality and poor customer service
Plans for in terrible shape when they arrived. Broke multiple times trying to get a reasonable response. Finally wrote back and said they thought everything was fine. I've probably going to throw it all of these plants away. I would never use these guys again.
Reply from Garden Goods Direct2026-06-18
Hey Michael, I'm sorry for these issues-- please email me at [email protected], and I can take a look at your order/product!
Two plants were stacked on top of each…
Two plants were stacked on top of each other, and bottom plant was crushed. Stems broken off at soil level. Very disappointedNo instructions opening box. Should box each plant separately
Reply from Garden Goods Direct2026-06-18
Hello Lori, I'm sorry for these issues-- please email me at [email protected], and I can take a look at your order/product!
Great experience
The plant I ordered came exactly when you said it would. It came in perfect condition and is beautiful. What’s not to like!! Thank you.
Plants arrived in lovely order.
The plants arrived safely
The plants arrived safely. However, was disappointed that one of them was extremely smaller than the others. Hopefully, it will flourish like the other four.
The plant came died and emailed the…
The plant came died and emailed the store but no response.
Reply from Garden Goods Direct2026-06-18
Hey Ann, I apologize for any miscommunication on our end. Please reach out to me at [email protected], and I'll personally take a look
Tree was very nice
Tree was very nice. Good size and looked very healthy. Packaged very well with no damage. Fast shipping!
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