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Events & Entertainment

GeckoCustom

102 reviews

3.6102 reviews
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About GeckoCustom

Data updated
Website
geckocustom.com
Category
Events & Entertainment
Location
United States · New York
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
100% (35/35)
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Is GeckoCustom legit?

GeckoCustom (geckocustom.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 33% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

E
Erin Cuelho · 3 reviews · Experienced 2026-05-18 ·

Not dependable !!!!!

They don't even deserve one star. I ordered twice because they claimed I didn't add my design in the first order so I sent the pictures and design and paid again. I got refunded for the second order and they didn't send me the original order and argued with me and didn't refund my second order or even make it. I sent proof and bank statements and they still did nothing so now I not only don't have my gift for my sons grad, I'm out $50 and idk what to do cause they only have an email and no phone. I had all the emails and order numbers and bank statements and they left me hanging. DONT SUPPORT THEM!!!! I used the link they sent me and it took me to do another order. I had sent the pictures already and then they made me do the thing again you know it whatever it should be easier than this. You guys should have a phone number. I don't want another refund. I want my thing that I ordered and know it was not delivered. I just found out today that you actually sent it . And it will not be here by my son's graduation like it was supposed to be 

Reply from GeckoCustom2026-05-19

We did ask you to send the design and pictures and we note that please do not process the order or make the payment again. You completed a new order without letting us know so when the new order was delivered, we can not refund you anymore

s
sylvia spivey · 3 reviews · Verified · Experienced 2026-05-18 ·

Decal turned out nice

Decal turned out nice. Very clear & professional, thank you.

Reply from GeckoCustom2026-05-19

Thank you for leaving such a positive review. It was a pleasure serving you, and we're delighted to hear that you were satisfied with your experience. We'll continue to work hard to provide you with the best possible service. Thanks again for your feedback!

c
customer · 4 reviews · Experienced 2026-05-01 ·

I've ordered from this company three…

I've ordered from this company three times. A one-off Christmas present for my husband, that he absolutely loves! Then I ordered a "test" shirt with my dad's photo for his celebration of life. It turned out great. So I wanted to order 11 more of the exact shirt in different sizes. They asked me to order the shirts in one size and then email them with the correct sizes I needed. It was unnerving not knowing if I would get what I ordered, but they got it right, and the shirts are great. The only issue is that the men's sizes are larger than I expected, but we'll make it work.

Reply from GeckoCustom2026-05-19

Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do. We’re looking forward to making your experience even better in the future!

C
Consuella Floyd · 1 review · Experienced 2026-05-01 ·

I am soooo pleased with my purchase

I am soooo pleased with my purchase. I had one little issue about my personalize Cap with my 4 legged Daughter on the front. I immediately contacted the company, and they were on it immediately. They sent me a text, to tell me that they received my text. My Cap was perfect. I wear it proudly. I love it so much. When I miss her I can just look at my New Cap, and think of her. They did a fantastic job on my New Cap, I highly recommend. C. Floyd

Reply from GeckoCustom2026-05-19

Thanks so much for taking the time to give us feedback. We’re always working to improve our products and services, and we’re thrilled when we hear that we’re doing something right.

W
Wendy Corbin Libert · 1 review · Experienced 2026-05-06 ·

The shirt came out beautifully

The shirt came out beautifully. We had our son’s race car on the Hawaiian print . It was vibrant and true to size. My husband will be wearing it for our beach vacation pictures. I ordered two more

Reply from GeckoCustom2026-05-15

Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.

S
Steven Florea · 2 reviews · Verified · Experienced 2026-05-11 ·

Delivery is on time and good packing…

Delivery is on time and good packing for the stuff you buy

Reply from GeckoCustom2026-05-12

Thank you so much for taking the time to leave us this amazing review. We’re looking forward to making your experience even better in the future!

J
Jason Fong Jasonyerface · 2 reviews · Experienced 2026-05-10 ·

Excellent customer service

Excellent customer service. They worked with me to optimize my provided images and let me know when I needed higher res images. They incorporated the edits I made (I know a little bit of Photoshop) so that my pets’ images turned out the way I wanted. The final product turned out beautiful. Now I have shorts with my pets’ faces all over them and it’s silly in the best way. The shorts also turned out to be lined like swim trunks so I’ll get double duty from them especially during beach weather.

Reply from GeckoCustom2026-05-12

We're thrilled to hear that you had a great experience with, and we appreciate you sharing your feedback with us. Thank you for taking the time to write such a positive review, and we hope to have the pleasure of serving you again soon.

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Dana M · 1 review · Verified · Experienced 2026-05-06 ·

I absolutely love my purchase

I absolutely love my purchase! Exceeded my expectations!

Reply from GeckoCustom2026-05-08

Thank you so much for your kind words. We really appreciate you taking the time to share with us. We work hard to meet expectations like yours, and we’re happy to hear this. We look forward to working with you again in the future!

J
Jim Houston · 4 reviews · Experienced 2026-04-27 ·

I love my 250 year hat

I love my 250 year hat. I wear it proudly everywhere I go. It is great!

Reply from GeckoCustom2026-05-08

Thank you so much for taking the time to write a positive review. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We hope to have the opportunity to serve you again in the future.

J
Jessica Alston · 1 review · Experienced 2026-04-28 ·

Item not as described

I ordered a graduation cap topper and it arrived just in time (took almost a month) but only issue is it was not as the website described. The website stated it was made out of stockcard paper, great, because it’s to be worn on your cap right? Well the item I received was an acrylic plaque!!!! How am i supposed to wear that on my cap without it falling off??? So i emailed them and kept getting a response stating I’ll hear something by the end of the next business day, and that’s all i got! Was that response repeatedly! I was asking for a refund because even if they replaced it, it would not arrive on time since my graduation was 2 weeks away and it took almost a month to receive the item! I will NEVER order from them again and I’ll just dispute the charge thru my bank!!!

Reply from GeckoCustom2026-05-08

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email [email protected] with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

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Gary Burkhardsmeier · 2 reviews · Experienced 2026-05-05 ·

CUSTOM SHOES FOR GRADUATION

We ordered custom shoes for graduation. The picture was so nice and couldn't wait for them to get here so that he could wear them for graduation. I ordered a size 12 for my Grandson, as that is what he wears in basketball, football, softball etc, but beware, they are WAY TO LARGE!! The company should be ashamed to sell something that is in the garbage now as they are not wearable and not true to size. After I tried to send them back, that is when they said that the consumer should allow a 5% deviation for manual measurement and production. BUYER BEWARE!!

Reply from GeckoCustom2026-05-08

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email [email protected] with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

J
Janice Ross · 1 review · Experienced 2026-04-20 ·

If you had no stars I would give them…

If you had no stars I would give them that .I ordered 4 times .The first order was wrong but it was my fault.The second was great and my brother love it but the next order was bad. I sent the perfect picture wasn't good. Long story straight these ppl are liars.I dealt with Lisa for the most part . Liars and scammers . Don't know how they can live with themselves Update email them my order number with trust pilot urgent as they suggested no reply and I don't expect to hear from them anymore.Another update my nephew got his mug and it was broke. Out over 100.00 from this vile nasty company.

Reply from GeckoCustom2026-05-05

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email [email protected] with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

m
mesa golfer · 8 reviews · Experienced 2026-03-18 ·

total scam

total scam , got a 250th banner , says add 2 at discount price , shows up asa 6 by 6 sticker ...asjed for 50% refubd , they offer 10% ...wtf ...stay away !!!!

Reply from GeckoCustom2026-05-05

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email [email protected] with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

D
Dairith Gonzalez · 2 reviews · Experienced 2026-04-20 ·

I bought my son his graduation stole…

I bought my son his graduation stole from Gecko Custom and are pleased with what we ordered. It looks as if it was made with love and care. Thank you to the Gecko Custom team for an outstanding job!

Reply from GeckoCustom2026-04-29

Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do. We’re looking forward to making your experience even better in the future!

K
Katherine Dinda · 6 reviews · Experienced 2026-04-24 ·

What I received was exactly as…

What I received was exactly as promised. I love my purchases.

Reply from GeckoCustom2026-04-29

We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.

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Larry D. Anderson · 2 reviews · Experienced 2026-04-17 ·

I was intrigued by the product idea in…

I was intrigued by the product idea in which I saw on a Facebook ad from GeckoCustom. I have ordered many items from Facebook ads but at least 50% (or more) of the products are a scam job. I took the chance and ordered the unique product for my stepdaughter's first Mother's Day which is just around the corner and hoped for the best. Maybe 1 1/2 weeks later I received the item and was blown away by the quality ...my Stepdaughter is going to love it!

Reply from GeckoCustom2026-04-29

Thanks so much for taking the time to give us feedback. We’re always working to improve our products and services, and we’re thrilled when we hear that we’re doing something right.

C
Christine · 1 review · Experienced 2026-04-25 ·

Customer service satisfaction…

Customer service satisfaction guaranteed!!! I can't express enough on communication! Annnd the product is above what I expected! Pretty amazing I must say!

Reply from GeckoCustom2026-04-29

Thank you for leaving such a positive review. It was a pleasure serving you, and we're delighted to hear that you were satisfied with your experience. We'll continue to work hard to provide you with the best possible service. Thanks again for your feedback!

A
Andrew Schober · 5 reviews · Experienced 2026-04-24 ·

Great product

Reply from GeckoCustom2026-04-29

Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.

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Larita Barksdale · 2 reviews · Verified · Experienced 2026-04-20 ·

Thank you sooooo much

Thank you sooooo much. I love it!!!! :):)

Reply from GeckoCustom2026-04-24

Thank you so much for taking the time to leave us this amazing review. We’re looking forward to making your experience even better in the future!

M
Mar G · 1 review · Experienced 2026-04-17 ·

I ordered a personalized green sign for my friend

I ordered a personalized green sign for my friends birthday. The moment I finished the order, I knew she would love it,,,,and she did. The colors on the sign are so pretty and vibrant. Thank you for making the sign so special.

Reply from GeckoCustom2026-04-24

We're thrilled to hear that you had a great experience with, and we appreciate you sharing your feedback with us. Thank you for taking the time to write such a positive review, and we hope to have the pleasure of serving you again soon.