Genuine Replacement Parts (genuinereplacementparts.com) has a 4.2 out of 5 rating on OK.one, based on 259 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
R
Richard · 4 reviews · Verified · Experienced 2026-07-21 ·
★★★★★
Very pleased with the knowledge and…
Very pleased with the knowledge and understanding that their staff provided. I would definitely buy from them again!
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for your wonderful feedback! We are so glad to hear that our team's knowledge and understanding made a positive difference in your experience. Your kind words and recommendation mean a lot to us. We truly appreciate your support and look forward to helping you again the next time you need us.
D
David · 2 reviews · Verified · Experienced 2026-07-21 ·
★★★★★
had the product i was looking for
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thanks for your feedback! We're glad we had the product you were looking for. We appreciate you choosing us and hope to serve you again the next time you need parts.
My order was delivered in good time and packaged very well
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for taking the time to share your feedback! We're so glad to hear your microwave charcoal filters arrived quickly and were packaged well. We truly appreciate your support and hope to serve you again whenever you need appliance parts.
Go somewhere else because you’ll buy a part from this company and they will send you a complete different part and then argue back-and-forth with you for a couple weeks about it. Never sending you the part that you actually ordered and making you have to go through a return policy and all this other crap, very disappointing go somewhere else don’t waste your time and money.
Reply from Genuine Replacement Parts2026-08-06
Hello,
We are sorry to hear you feel this way. We understand how frustrating it is to receive the wrong part, and we apologize for the inconvenience.
After reviewing your order, we confirmed that you were fully refunded, and during our conversations you thanked us for making the situation right. While we regret that this experience did not meet your expectations, we worked to resolve the issue as quickly as possible and ensure you were not left out of pocket.
We appreciate your feedback, as it helps us continue improving our processes, and we wish you all the best moving forward.
I had to buy it twice - first order came as an empty, busted box, empty of the motor I ordered but with some random junk in it. Second time came fine but price was higher than first time and I have not been refunded for the first order yet!
Reply from Genuine Replacement Parts2026-08-06
Hello,
We are very sorry to hear about your experience and understand how frustrating it must have been to receive an empty, damaged box instead of the motor you ordered.
We have confirmed that your first order has been fully refunded. However, we are unable to locate a second order under your name. We would appreciate it if you could contact us with the order number or any additional details so we can look into this further and address the price difference you mentioned.
We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.
It fit and the best part it worked and fixed the problem.
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for your feedback! We're so glad the part fit perfectly and, most importantly, solved the problem. We appreciate you taking the time to share your experience and look forward to helping you again whenever you need us.
Hello,
Thank you for your great feedback! We are so glad to hear your order arrived quickly and that it fit perfectly. We truly appreciate your support and look forward to serving you again!
Hello,
We are sorry for the difficulty you experienced. All returns require a return merchandise authorization, and our team can assist with reviewing eligibility and issuing instructions once the request is completed. Please contact us directly so we can help you move this forward by chat during business hours on our website, by phone at 877-968-4335.
C
Cari · 1 review · Verified · Experienced 2026-08-01 ·
★★★★★
Parts were perfectly packed and arrived…
Parts were perfectly packed and arrived as scheduled. They fit as the original!
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for your wonderful feedback! We're so glad your parts arrived on time, were securely packed, and fit just like the originals. We truly appreciate you taking the time to share your experience and look forward to helping you again whenever you need us.
Hello,
Thank you for your feedback! We are so glad you received the correct part and that the installation was easy. We truly appreciate you choosing us and hope to be here whenever you need parts in the future!
Staff members were all very polite and professional. Helped me with my issue quickly
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for taking the time to share your experience. We are so glad to hear that our team was polite, professional, and able to resolve your issue quickly. Providing friendly, efficient service is always our goal, and we truly appreciate your kind words. We look forward to serving you again.
Hello,
Thank you for your kind feedback. We are so glad to hear your order arrived right on time and was a perfect fit. We truly appreciate you choosing us and look forward to helping you again whenever you need us.
Very precise on the part description, the part was new and genuine.
Needs to improve the shipping packaging. My part was a all plastic ice maker price at $170.00… but was packed with out any protection, just in a plastic bag that wasn’t sealed,and in a regular carton’s box. Fortunately no damage on the part. The ice maker is working properly.
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for your feedback. We are glad to hear the part arrived exactly as described, was genuine, and is working properly.
We appreciate you bringing the packaging to our attention. We understand your concern, especially for a plastic component like an ice maker. We are sorry the packaging did not meet your expectations, even though the part arrived without damage. Your comments have been shared with our warehouse team as we are always looking for ways to improve our packaging and shipping process.
Thank you for choosing us, and we truly appreciate your business.
They had the part needed and it was relatively easy to find.
The cost for the part was reasonable - the shipping was too high.
It was shipped and received in a timely manner.
I would definitely order from them again - especially if I couldn't get free shipping on Amazon 😄
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for taking the time to share your experience with us. We are so glad you were able to find the part you needed, that the ordering process was easy, and that your order arrived quickly.
We also appreciate your feedback about our shipping costs. While we strive to keep shipping costs as low as possible, these fees help cover handling, packaging, and shipping expenses to ensure your order arrives safely and efficiently. Most of our shipping options also include tracking numbers provided by the carriers, allowing us to monitor your package's progress and help address any issues that might arise during transit.
We truly appreciate your business and are grateful that you would order from us again. We look forward to serving you the next time you need a part.
Part was sent quickly and was correct size and model for my range.
Reply from Genuine Replacement Parts2026-08-07
Hello,
Thank you for your wonderful feedback! We are so glad to hear your part arrived quickly and was the correct size and model for your range. We appreciate you taking the time to share your experience, and we look forward to helping you again whenever you need us.
I was happy to find the part I’m looking for on your website. I had no problems with the purchase and the delivery date. I did receive the product earlier, but I did not realize that I was supposed to save the screws from my old stove handle. Luckily my trash had been gone out yet. I was able to retrieve it in put my new handle in. I just always thought when you receive parts that the screws would come with it.
Reply from Genuine Replacement Parts2026-08-07
Hello,
Thank you for taking the time to share your experience. We are so glad you were able to find the stove handle you needed and that your ordering process and early delivery went smoothly.
We appreciate your feedback about the screws. We understand how it could be surprising that replacement hardware was not included. We are glad you were able to recover the original screws, but we certainly recognize that this could have been frustrating.
Your comments are valuable, and we will share them with our team as we continue looking for ways to make our product information and customer experience even better. Thank you again for choosing us, and we hope to serve you again in the future.
K
Karl K · 1 review · Verified · Experienced 2026-07-31 ·
★★★★★
The right part
The right part, delivered in one day.
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for the great feedback! We are so glad you found the right part and that it arrived in just one day. We appreciate you choosing us and look forward to helping you again whenever you need us.
Simple transaction. Searched, ordered, tracked and recieved the part. No issues or delays. Would order from them again without hesitation.
Reply from Genuine Replacement Parts2026-08-07
Hello,
Thank you for your wonderful feedback! We are so glad to hear that everything from searching for your part to ordering, tracking, and receiving it went smoothly. Providing a simple, reliable experience is what we strive for, and it means a lot to know we earned your confidence. We truly appreciate your support and look forward to helping you again whenever you need us!
Part arrived in the quoted timeframe. Part was exactly as described. Part works! Thanks.
Reply from Genuine Replacement Parts2026-08-07
Hello,
Thank you for taking the time to share your feedback! We are so glad to hear your part arrived on time, matched the description, and worked exactly as expected. We truly appreciate your support and look forward to helping you again whenever you need us!
Delivery was on time and the prices were excellent and would buy again for others.
Reply from Genuine Replacement Parts2026-08-07
Hello,
Thank you for your fantastic review! We are so glad to hear the parts fit perfectly, your order arrived on time, and you found our prices to be excellent. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to helping you again the next time you need parts!