Genuine Replacement Parts (genuinereplacementparts.com) has a 4.2 out of 5 rating on OK.one, based on 259 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Arrived damaged and can't return because I installed.
Reply from Genuine Replacement Parts2026-08-07
Hello,
Thank you for your feedback. We are sorry to hear the part arrived damaged.
For clarity, our return policy is clearly stated at the bottom of our website. It explains that parts that have been installed are not eligible for return. We understand this can be frustrating, which is why we encourage customers to inspect all parts upon arrival before installation.
We appreciate you taking the time to share your experience and will continue working to improve our shipping and customer experience.
This part stopped working so I ordered it and it came the next day . Now I have a fully functioning oven. Thank you.
Tammy Britton
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for taking the time to share your experience. We are so glad your part arrived quickly and got your oven back up and running. We truly appreciate your support and look forward to helping you again whenever you need us.
The part came in fast + fit perfectly! Great service!
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for taking the time to share your feedback! We are so glad to hear your part arrived quickly and fit perfectly. It is wonderful to know you had a great experience with our service. We truly appreciate your support and look forward to helping you again whenever you need us.
R
Ron Deb · 2 reviews · Verified · Experienced 2026-07-30 ·
★★★★★
Happy homemaker
So happy that an additional silverware basket was available for my Bosch dishwasher. It fit perfectly next to the original one without taking away any of the room for the other dishes. And the shipping was extremely fast. I'm a happy homemaker!
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you so much for sharing your experience! We are thrilled to hear the additional silverware basket fit your Bosch dishwasher perfectly and gave you the extra space you needed without sacrificing room for your dishes. It is also great to know your order arrived so quickly. Enjoy the added convenience, and thank you for choosing us. Happy dishwashing!
Hello,
Thank you for your feedback! We're so glad to hear everything worked exactly as advertised. We appreciate you taking the time to share your experience and hope to serve you again soon!
The item I ordered was back ordered, but they didn’t let me know about that until I followed up and asked why my shipment was so delayed.
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for your feedback. We sincerely apologize for the frustration caused by the delay in communication regarding your order. We understand how important it is to receive timely updates.
While the part you ordered is clearly identified on our website as a special order item, we recognize that we could have communicated the status of your order more proactively. We appreciate you bringing this to our attention, and we will use your feedback to help improve our communication moving forward.
Thank you for your patience, and we appreciate the opportunity to serve you.
Hello,
Thank you for your great feedback! We are so glad to hear that you found the ordering process easy and that your delivery arrived quickly. We appreciate your support and look forward to serving you again!
Even though I had to pay for shipping, the part was delivered 3x faster than Amazon and still cost the same in all.
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for sharing your experience! We are so glad your part arrived much faster than expected. Even with shipping, knowing we matched Amazon's overall cost while getting your order to you about three times faster is exactly the kind of value we strive to provide. We truly appreciate your feedback and look forward to helping you again the next time you need a part.
Hello,
Thank you for taking the time to leave a review. We are glad to hear your order was delivered as promised. We appreciate your support and look forward to serving you again!
All went well and the product worked perfectly. Also, I was impressed with the packing for shipping. My order was protected well and that was a relief.
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you so much for your wonderful feedback! We are thrilled to hear everything went well and that the product worked perfectly for you. It is also great to know our packaging gave you peace of mind and that your order arrived well protected. We truly appreciate you taking the time to share your experience, and we look forward to serving you again in the future!
Available OEM parts...Lowest Price...Fast Shipping...Easy to navigate Website...Reasonable shipping cost
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for sharing your experience with us! We are so glad to hear that you value our selection of OEM appliance parts, competitive pricing, fast shipping, easy to navigate website, and reasonable shipping costs. Providing a reliable and hassle free shopping experience is exactly what we strive for, and we truly appreciate you choosing us for your appliance parts needs. We look forward to serving you again!
The parts I needed (Icemaker for a KitchenAid side-by-side refrigerator) came right on time as promised and they fit just like the original part that I had to replace. In fact, they had the same identical serial number.
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for sharing your experience! We're glad your new KitchenAid ice maker arrived on time and was an exact match for the original, right down to the serial number. It's great to hear the installation went smoothly and everything fit perfectly. We appreciate your feedback and thank you for choosing us for your repair needs!
Timely shipping, though a bit pricey. Correct item shipped.
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for your feedback. We are glad to hear that you received the correct item and that your order shipped in a timely manner.
Most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package's progress and help address any issues that might arise during transit. While we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to ensure your order arrives safely and efficiently.
We appreciate your business and hope to serve you again soon.
The shipping was quick and the part was exactly what I needed. My only complaint would be that the shipping price seemed a little steep considering how small the part was.
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for your feedback. We are so glad to hear your order arrived quickly and that the part was exactly what you needed.
We appreciate your comments about the shipping cost as well. Most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package's progress and address any issues that might arise during transit. While we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to ensure your order arrives safely and efficiently.
We truly appreciate your business and your feedback, as it helps us continue improving our service.
Hello,
Thank you for your great feedback. We are so glad to hear your order arrived quickly and that you had a fast experience with our site. We appreciate your support and look forward to serving you again.
Timely delivery and product was exactly what was ordered
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for your great feedback. We are so glad your order arrived on time and that you received exactly what you expected. We appreciate you choosing us and look forward to serving you again.
Hello,
Thank you for your great feedback. We are glad to hear you found a reliable part at a great price. We appreciate your support and look forward to helping you again whenever you need us.
Fast service and easy access to the part needed for a great price
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for your great feedback! We're so glad you found the part you needed at a great price and that our website made the process quick and easy. We appreciate you choosing us and look forward to helping you again!
Hello,
Thank you for taking the time to share your feedback. We are so glad to hear the part was a perfect fit and solved your problem. Knowing everything worked out as expected is exactly what we strive for. We appreciate your support and look forward to helping you again whenever you need us.
Arrived on time and in perfect condition. Thank you very much for perfect oven rack. It’s awesome and a very good price.
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you so much for your wonderful review! We are thrilled to hear your oven rack arrived on time and in perfect condition. It means a lot to know you are happy with the quality and the value. We truly appreciate your support and hope to serve you again in the future!