Genuine Replacement Parts (genuinereplacementparts.com) has a 4.2 out of 5 rating on OK.one, based on 259 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
The part doesn't match the part number of the one we order. The thread on it is different. Can some call me at 8157038570 ask for Mrs. Balice
Reply from Genuine Replacement Parts2026-08-06
Hello,
We are sorry for the difficulty you experienced. All returns require a return merchandise authorization, and our team can assist with reviewing eligibility and issuing instructions once the request is completed. Please contact us directly so we can help you move this forward by chat during business hours on our website, by phone at 877-968-4335.
D
Daniel jones · 1 review · Verified · Experienced 2026-07-22 ·
★★★★★
charges $30 to restock fee.
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for your feedback. We understand that restocking fees can be frustrating. For clarity, our $30 restocking fee is clearly outlined in our return policy, which is available at the bottom of every page on our website. We strive to be transparent about our policies so customers can review them before making a purchase. We appreciate your comments and will continue looking for ways to improve our customer experience.
Hello,
Thank you for your kind feedback. We are so glad you found our site helpful. We appreciate you taking the time to share your experience and look forward to serving you again.
I ordered the part and paid for express overnight shipping on Thursday to my home in MA. because I was flying out on an early Monday flight to NC. where I needed to make the repair. There was nobody to receive the package in NC. That gave Friday and Saturday for a timely delivery. The part showed up at my house in Massachusetts Monday evening. I could not make the repair because I didn't have the part. I had to leave NC. the next day.
Update, GRP explained the shipping issue lied with Fed-Ex changing the shipping method from 1 day to 2 day. GRP refunded me the difference, which was very fair. Thank you GRP
Reply from Genuine Replacement Parts2026-08-06
Hello,
We’re very sorry to hear about your experience and completely understand how frustrating this was. We can see that the shipping service was changed by FedEx from overnight to 2 day delivery, which unfortunately caused your package to arrive after you had already left for your trip.
Because the shipping service was not fulfilled as originally purchased, we have issued a refund of $28.80 for the difference in shipping charges. The refund should be reflected on your original method of payment within 3 to 5 business days.
We sincerely apologize for the inconvenience this caused and understand how disappointing it was to be without the part when you needed it most. We appreciate you taking the time to share your feedback, and we hope we have the opportunity to provide you with a better experience in the future.
W
Wayne G · 1 review · Verified · Experienced 2026-07-31 ·
★★★★★
Great prices for OEM parts
Great prices for OEM parts. Perfect fit.
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for your great feedback. We are glad to hear you found great prices on OEM parts and that everything fit perfectly. We appreciate you choosing us and look forward to helping with your future parts needs.
The part arrived broken. I have called and was told that i would receive instructions from here, but have received nothing.
Reply from Genuine Replacement Parts2026-08-06
Hello,
We are sorry to hear that your part arrived damaged. We understand how frustrating that is.
We requested photos of the damaged part and packaging so we can file a shipping claim and move your replacement or resolution forward. At this time, we have not yet received those photos.
As soon as we receive the requested images, we will begin processing your claim and work to resolve this as quickly as possible. If you have already sent the photos, please let us know so we can locate them.
The shipment was split into 2 deliveries, without prior notification. The 1st shipment arrived on time on 8/1, but the 2nd shipment(identical part) was only delivered on 8/4. This appears to be FedEx's fault. I received what I ordered, but since both parts were needed, I would have appreciated a notification from GRP.
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for your feedback. We apologize for the inconvenience caused by your order arriving in two separate shipments. To help get orders to customers as quickly as possible, we ship from the warehouses that have the requested parts in stock, which can sometimes result in split shipments. We understand how frustrating it is when all parts are needed to complete a repair, and we appreciate your suggestion regarding shipment notifications. We will share your feedback with our team as we continue working to improve the customer experience. Thank you for choosing GRP, and we appreciate your patience.
wide selection of parts and accuracy of parts that was selected and fast delivery
Reply from Genuine Replacement Parts2026-08-06
Hello,
Thank you for your wonderful feedback! We are so glad to hear that you found the wide selection of parts, the accuracy of our part selection, and our fast delivery met your expectations. We appreciate your support and look forward to serving you again!
Hello,
Thank you for your wonderful feedback! We are so glad to hear you received exactly what you needed, and that it arrived so quickly. We truly appreciate your support and look forward to helping with your future parts needs.
Easy to order. Quick delivery. Quality looks better than the original parts.
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for the wonderful feedback! We are glad to hear that you found the ordering process easy, your delivery arrived quickly, and that you are impressed with the quality of the parts. It is especially rewarding to know they exceeded your expectations compared to the original parts. We truly appreciate your support and look forward to serving you again in the future!
T
Thomas Tosh · 3 reviews · Verified · Experienced 2026-07-31 ·
★★★★★
Fast and easy!
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for your feedback! We're so glad to hear you found our site fast and easy to use. We appreciate you taking the time to share your experience, and we look forward to serving you again!
Hello,
Thank you for your feedback. We are so glad to hear you found our site fast and accurate. We appreciate you taking the time to share your experience, and we look forward to serving you again.
easy to find part needed, fast shipment, reasonable price
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for taking the time to share your feedback! We're so glad to hear you found the part you needed quickly, received your order fast, and felt the price was reasonable. We truly appreciate your support and look forward to helping you again whenever you need us!
Hello,
We are sorry for the difficulty you experienced. All returns require a return merchandise authorization, and our team can assist with reviewing eligibility and issuing instructions once the request is completed. Please contact us directly so we can help you move this forward by chat during business hours on our website, by phone at 877-968-4335.
I got a confirmation email that I purchased the item but I had zero follow up after that. I received no shipping notification, no tracking number, nothing from your company since I gave you my money
Reply from Genuine Replacement Parts2026-08-04
Hello,
Thank you for your feedback, and we sincerely apologize for the lack of communication after your order confirmation. We understand how frustrating it is to not receive shipping updates or tracking information after placing an order.
We reviewed your order, and tracking number 382886952556 shows that your package was delivered yesterday, Monday, August 3. If you have not received it, please let us know so we can help investigate the delivery with the carrier and work toward a resolution.
New User Interface (Dispenser Control Board) for Frigidaire Gallery
I recently purchased the OEM User Interface (Dispenser Control Board) for my Frigidaire Gallery FGHS2631PF4A refrigerator from Genuine Replacement Parts, and I couldn’t be happier with the experience.
The part arrived promptly, was well-packaged, and was an exact OEM replacement. Installation was incredibly simple, it took about 5 minutes from start to finish. Once installed, the display came back to life immediately, and all of the water and ice dispenser functions worked perfectly.
My refrigerator is like new again, and I saved a significant amount compared to the cost of a service call or replacing the appliance.
I highly recommend Genuine Replacement Parts for their quality products, fast service, and accurate OEM parts. I’ll definitely use them again for future appliance repairs.
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you so much for taking the time to share your experience! We're thrilled to hear the OEM dispenser control board was an exact fit and that installation was quick and easy. It's great to know your refrigerator is working like new again, and that we could help you save money by making the repair yourself. We truly appreciate your recommendation and look forward to helping with any future appliance repair needs. Thank you for choosing Genuine Replacement Parts!
Part was exactly as described. The shelf fit right in to the fridge door. Perfect!
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for your wonderful review! We are so glad the shelf was exactly as described and fit perfectly in your refrigerator door. It is great to hear everything worked out just as expected. We appreciate your support and look forward to helping you again whenever you need appliance parts!
Arrived quickly and looks like the original filters.
Reply from Genuine Replacement Parts2026-08-05
Hello,
Thank you for your feedback! We’re glad your order arrived quickly and that the filters matched the original. We appreciate you choosing us and look forward to serving you again!
Hello,
Thank you so much! We're thrilled to hear that you had a perfect experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to serving you again!
Hello,
Thank you for your wonderful feedback! We are so glad to hear your purchase was easy and that your order arrived quickly. We appreciate you choosing us and look forward to serving you again!
