Genuine Replacement Parts (genuinereplacementparts.com) has a 4.2 out of 5 rating on OK.one, based on 259 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Hello, We are sorry for the difficulty you experienced. All returns require a return merchandise authorization, and our team can assist with reviewing eligibility and issuing instructions once the request is completed. Please contact us directly so we can help you move this forward by chat during business hours on our website, by phone at 877-968-4335.
The part was fine and exactly what I ordered. However, the shipment was days late, keeping me fr making the repair when I needed to. AND, I paid 3 times the cost of the part for the delivery. NOT GOOD
Hello, Thank you for your feedback. We are glad to hear that you received the correct part and that it met your expectations. We are sorry to hear you were disappointed with the shipping experience. After reviewing your order, we can confirm it was placed on Tuesday, July 28, shipped on Wednesday, July 29, and delivered on Monday, August 3. The shipping method selected at checkout was our Economy option, which has an estimated transit time of 3 to 7 business days. Since carriers do not count weekends as business days, your package arrived within the delivery timeframe for the service that was purchased. We understand that needing a repair completed quickly can be frustrating, and we appreciate your feedback regarding shipping costs and delivery expectations. Thank you for choosing us, and we hope to have the opportunity to serve you again.
Great part at a great price. Exact fitment
Hello, Thank you for your great feedback! We're so glad to hear the part was an exact fit and that you found it at a great price. We appreciate you taking the time to share your experience, and we look forward to helping with your future parts needs!
After many emails back-and-forth and all your rules of how to return things don’t mark the box cover paper. There might be a restocking fee. Honest to God $26 $13 of shipping to get it here and then another 13 to get it out of here. No thanks
Hello, Thank you for taking the time to share your feedback. We understand your frustration with the return process and the cost of shipping. Our return guidelines are in place to help ensure items can be resold in new condition, which is why we ask that the product packaging not be marked or damaged. Information about potential restocking fees and our return requirements is also clearly outlined in our Return Policy, which is available at the bottom of every page on our website so customers can review it before making a purchase. We appreciate your comments and will share your feedback with our team as we continue looking for ways to improve the customer experience.
I ordered a replacement knob for my stove .. however it is not the correct one it does not fit and I emailed to find out how to return and I have not gotten a response
Hello, We are sorry for the difficulty you experienced. All returns require a return merchandise authorization, and our team can assist with reviewing eligibility and issuing instructions once the request is completed. Please contact us directly so we can help you move this forward by chat during business hours on our website, by phone at 877-968-4335.
Got the right part for the job. Pleased.
Hello, Thank you for your feedback! We're glad you found the right part for the job and that you're pleased with your purchase. We appreciate you choosing us and look forward to helping with your next project.
Horrible can get no body took three day's to actually talk to someone had to return what I ordered it was the wrong parts so i had to pay for there mistake shipping and handle and still waiting for a dam refund
Hello, We are sorry to hear about your experience and understand how frustrating delays and receiving the wrong part can be. Our team works hard to provide timely support and accurate orders, and we regret that we did not meet your expectations in this case. Regarding returns, for clarity, our return policy, including any applicable shipping and handling charges, is clearly stated at the bottom of our website so customers can review it before placing an order. If your refund is still pending, please contact our Customer Experience team with your order number so we can review the status and help resolve the matter as quickly as possible. If you'd like, we can also make this firmer, more empathetic, or more concise for a public review response.
GE fridge seal did not work, did not fit into groove as seen in video, not like the original; which we had to reinstall and reuse. There must be a design change that was not part of ordering the item.
Hello, We are sorry for the difficulty you experienced. All returns require a return merchandise authorization, and our team can assist with reviewing eligibility and issuing instructions once the request is completed. Please contact us directly so we can help you move this forward by chat during business hours on our website, by phone at 877-968-4335.
The lg replacement was in stock and arrived in a timely manner and works perfectly. Any additional part needs I’ll be coming back to genuinereplacementparts.com
Hello, Thank you for taking the time to share your experience! We're so glad to hear your LG replacement part arrived quickly, fit perfectly, and got everything working again. We truly appreciate your support and look forward to helping with any future repair needs. Thanks for choosing GenuineReplacementParts.com!
Hello, Thank you for your kind feedback. We're so glad to hear you were happy with the quality. We appreciate you taking the time to share your experience and look forward to serving you again.
The item was shipped quickly.
Hello, Thank you for your great feedback! We are so glad you found a great deal and that your item arrived quickly. We appreciate you choosing us and look forward to serving you again!
The customer service at Genuine Replacement Parts were superb! I received a damaged refrigerator handle due to shipping and customer service didn’t hesitate to rectify my concern! Christy was an excellent customer service representative that took care of my concerns ASAP. I will definitely recommend this company and order from them again if I needed a replacement part!
Hello, Thank you so much for your wonderful feedback! We are thrilled to hear that Christy was able to quickly resolve the issue with your damaged refrigerator handle and provide the level of service you deserve. We truly appreciate your patience and are grateful for your kind words and recommendation. It means a lot to know you would choose Genuine Replacement Parts again, and we look forward to helping you with any future replacement part needs!
Part fit was good and worked as needed. Delivery was fairly quick. Ordering part and part verification wes easymand quick
Hello, Thank you for your great feedback! We are so glad to hear the part was a perfect fit and worked as expected. It is also wonderful to know that you found our ordering process and part verification quick and easy, and that your order arrived promptly. We truly appreciate you taking the time to share your experience and look forward to serving you again!
Customer service was amazing. Thank you Christie, you were a pleasure to work with
Hello, Thank you so much for your kind words! We are thrilled to hear that Christie provided you with amazing customer service and made your experience such a positive one. We will be sure to share your feedback with her, it will mean a great deal. We truly appreciate your support and look forward to serving you again!
Great price. Fast shipping. Thank you
Hello, Thank you for your kind words! We are so glad to hear you were happy with our pricing and fast shipping. We truly appreciate your support and look forward to serving you again soon!
Prompt delivery of the right part for our stove.
Hello, Thank you for your great feedback! We are so glad to hear your order arrived promptly and that you received the correct part for your stove. We appreciate you choosing us and look forward to helping you again whenever you need us.
The product arrived on time and properly packaged. Price was great considering it's a OEM item. I will definitely be ordering again when needed next time.
Hello, Thank you for taking the time to share your feedback! We're so glad to hear your OEM part arrived on time, was packaged properly, and offered great value. We truly appreciate your support and look forward to being your trusted source the next time you need parts. Thanks again for choosing us!
You we're the only place that had my part.easy website
Hello, Thank you so much for your feedback! We're glad we had the part you needed and that you found our website easy to use. We appreciate you choosing us and look forward to helping you again whenever you need a part.
Part was pretty identical to the original and fixed my broken latch issue. Microwave works like new now. Quick shipping.
Hello, Thank you for sharing your experience! We're glad the replacement part matched the original and got your microwave latch working like new again. It's also great to hear your order arrived quickly. We appreciate your support and look forward to helping you again whenever you need us!
Hello, Thank you for your feedback. We are glad to hear you were happy with our fast shipping. We appreciate your support and look forward to serving you again.
259 reviews matching