GeoZilla is your all-in-one family safety app, designed to keep you connected with your loved ones, no matter where life takes them. Whether you’re a parent, partner, or caregiver, GeoZilla helps you know where your family is, how they’re doing, and when they need you most. GeoZilla ensures the safety of your loved ones with state-of-the-art ML algorithms.Unlock the full potential of GPS: Locate kids, friends, and elders instantly using GPS on their phones. Stay connected and offer support when they need you. Advanced machine learning algorithms ensure their safety, giving you peace of mind.Crash Detection & Driver Safety: Crash Detection alerts your Emergency Contacts so you can get help faster. Driver Safety reports work to lower the risk of an accident by informing you of family members' phone use, speeding, and distracted driving.Driver Coaching: The motion sensors on your phone register every time a risk-inducing situation occurs to educate you and lower the possibility of an accident. Be informed if family members use their phone while driving, if they are speeding, or driving aggressively.Pair GeoZilla app with a GPS tracking device: Use GeoZilla app on your phone, or pair it with a GPS tracker. Choose from multiple wearable devices to keep track of your dog, attach to your kid’s bag, or use with your car. Find your tracker in seconds on the same map as your family. Find your loved ones, find your calm with GeoZilla.
Written by the business, not verified by us.
Is Geozilla legit?
Geozilla (geozilla.com) has a 2.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 68% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss App, Refund, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently encountered unexpected charges and recurring subscription fees that were billed without obtaining clear consent first. Consumers explained that the mobile application failed to deliver the location services promised and customer support completely refused to provide requested refunds. Reviewers repeatedly warned that canceling the ongoing subscription was extremely difficult, leading many users to take steps to prevent further charges.
Some people were satisfied with specific features, noting that the program synced smoothly between different devices and successfully helped them keep track of family members throughout the day.
Auto-generated from all reviews of this business. For reference only.
If 0 stars were possible, that's exactly what I would give.
I never knowingly signed up for a subscription, yet I was charged more than $39. When I contacted support, they showed absolutely no interest in resolving the issue and simply hid behind their refund policy.
The entire experience was frustrating, misleading, and incredibly disappointing. Instead of helping a customer who genuinely did not understand where the charge came from, they repeatedly sent canned responses and refused to take responsibility.
Cancelling the subscription does not change the fact that I was charged for a service I never intended to use. This has been one of the worst customer service experiences I have had.
I will never use GeoZilla again and would strongly discourage others from providing their payment information unless they are willing to risk unexpected charges and unhelpful support.
Reply from Geozilla2026-06-23
We would like to apologize for your unpleasant experience with the App.
Our auto-renewal terms are shown on the offer screen before purchasing.
Regretfully, we could not locate your account in our system. Please contact us at [email protected] so we can refund you for unexpected charges.
This company is a complete scam. First says it will locate your lost phone for free, then it's only a couple bucks. After 3 days they kept hitting my credit card with ever escalating fees. Stay away!!
Reply from Geozilla2026-06-23
We sincerely apologize for the inconvenience caused with the App.
Please note that the accurate plan prices, along with the auto-renewal terms, are displayed on the checkout page. The per-day rate is shown only to highlight the benefits of certain plans compared to others. If this has caused any confusion, please contact us at [email protected], and we will do our best to resolve the issue and offer a refund.
We sincerely apologize for the inconvenience caused with the App.
Please note that the accurate plan prices, along with the auto-renewal terms, are displayed on the checkout page. If this has caused any confusion, please contact us at [email protected], and we will do our best to resolve the issue and offer a refund.
I only authorised a single payment of £2.20. However, I have noticed that I have been charged an additional £29.60, which I did not approve or consent to. I emailed customer service, but they did not help. PLEASE STAY AWAY FROM THESE
Reply from Geozilla2026-06-23
We are deeply sorry to hear about your negative experience.
Our auto-renewal terms are clearly displayed on the checkout screen prior to purchase. Please keep in mind that simply deleting the app from your device does not cancel an active subscription. Please contact us at [email protected] so we can look into your account and assist you with a refund for any unexpected charges.
Ray HallUnited States · 1 review · Experienced 2026-05-15 ·
★★★★★
App did not work as advertised
App did not work as advertised. Tried to use it to find my elderly father's phone when it fell off the golf cart and was lost. I missed ending the subscription by one day and they charged me $39.99 and refused to give me a refund. I didnt use the service after I signed up and paid 2.99. I was on vacation and missed ending the subscription by one day. I offered to accept a partial or prorated refund and they refused to do anything for me. Do not suggest wasting your money.
Reply from Geozilla2026-06-23
We would like to apologize for your unpleasant experience with the App.
Our auto-renewal terms are shown on the offer screen before purchasing. Please note, that app deletion doesn’t automatically remove your paid subscription. Contact us at [email protected] so we can refund you for unexpected charges.
Bette ThompsonUnited States · 1 review · Experienced 2026-05-12 ·
★★★★★
I have been trying now for 4 months to…
I have been trying now for 4 months to cancel this phony, scamming subscription. On Dec 6 2025. I agreed for one month at $6.99. I downloaded the app and it was FULL of constant unwanted advertisements. I immediately uninstalled it, and next month, they deducted $39.99 from my account, without explanation or authorization. There is no way to reach them, or file a request to cancel. Today, May 13th, I am again overdrawn, and have paid this $39.99 for the fifth month!!! What a SCAM. Like others have stated, I would rate it a zero if I could. I want my money back. Will be talking to the bank tomorrow. Please be smart, people. Don't ever give your numbers to scam companies like GEOZILLA.
Reply from Geozilla2026-06-23
We are terribly sorry to hear that you have faced issues with the app!
To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription.
If you ordered via Play Store (Android): Go to the Play Store on your device. Then tap on Menu > Subscriptions. Find GeoZilla subscription there and disable auto-renew.
If you purchased your subscription via our website, go to Geozilla.com, click Login in the upper right corner, navigate to Manage Subscriptions, select the subscription you'd like to cancel, and tap Cancel Subscription.
If you encounter any issues, please contact us at [email protected], and our team will assist you with the cancellation.
Christine DavisUnited States · 2 reviews · Experienced 2026-03-16 ·
★★★★★
For 2 months in a row I have asked them…
For 2 months in a row I have asked them to please cancel my subscription you are overdrawing my bank account they refuse to listen to me and will not cancel my subscription I don't know where to go from here but I know that I don't want them on my phone anymore!
Reply from Geozilla2026-06-23
We are terribly sorry to hear that you have faced issues with the app!
To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription.
If you ordered via Play Store (Android): Go to the Play Store on your device. Then tap on Menu > Subscriptions. Find GeoZilla subscription there and disable auto-renew.
If you purchased your subscription on our website, you can cancel it there as well. Simply log in to your account at Geozilla.com, go to Subscription Management, and select the subscription you'd like to cancel.
If you have any questions, feel free to contact us at [email protected], and our team will be happy to assist you with the cancellation.
f
fab fichFrance · 3 reviews · Experienced 2026-05-06 ·
★★★★★
I strongly advise against using this…
I strongly advise against using this service.
I was subscribed to the family plan without clearly consenting, and recurring charges were made without my authorization. The biggest issue is that it is almost impossible to cancel the subscription—neither through the website nor the app.
Despite multiple attempts, the charges are still ongoing. I am not receiving any emails from them, neither in my inbox nor in spam, which makes the situation even more frustrating.
Customer support is either non-existent or completely ineffective, and no real solution has been provided so far.
I am now forced to block my bank card just to stop these charges.
I strongly recommend avoiding this service, as it clearly lacks transparency and reliability.
Reply from Geozilla2026-06-24
We are sorry to hear, that our product didn’t meet your expectations.
Our auto-renewal terms are displayed on the offer screen prior to purchase. Please note that deleting the app does not automatically cancel your subscription.
To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription.
If you ordered via Play Store (Android): Go to the Play Store on your device. Then tap on Menu > Subscriptions. Find GeoZilla subscription there and disable auto-renew.
If you purchased your subscription via our website, go to Geozilla.com, click Login in the upper right corner, navigate to Manage Subscriptions, select the subscription you'd like to cancel, and tap Cancel Subscription.
If you’ve been charged unexpectedly and would like to request a refund, contact us at [email protected].
M
Michael WarrenUnited States · 2 reviews · Experienced 2026-05-03 ·
★★★★★
If only there was an option for ZERO…
If only there was an option for ZERO STARS.
Tried the "1.99 trial" ap was full of ads and scammy stuff. immediately tried to cancel, zero replies from tech support other than " go to google subscritions and cancel there" This ap doesnt even show up in my subscriptions. Three months later still dinging me 40 bucks a month. Bank is dealing with it now.
SCAM SCAM SCAM SCAM SCAM
Reply from Geozilla2026-05-05
We would like to apologize for your unpleasant experience with the app.
We understand your frustration regarding the renewal; however, we would like to clarify the process. When you contacted us previously, an automated reply was sent with the necessary steps to finalize your cancellation. We have provided separate instructions for canceling subscriptions depending on your purchase method: one guide for those made via Google Play and another for transactions completed directly on our website. This subscription is not listed among your Google Play subscriptions since it has been purchased on our website directly. As the cancellation steps were not completed from your account, the subscription remained active and renewed as scheduled.
We truly value our customers and always strive to ensure a positive experience. As customer satisfaction is our priority, we have processed a refund for the monthly charges and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
unaEstonia · 1 review · Experienced 2026-04-26 ·
★★★★★
THEY TOOK MONEY
Geozilla’s “free trial” turned out to be very misleading.
Within a short time, I was charged multiple amounts (0.50€, 8.99€, 9.99€, 2.99€) and then 39.99€ the next day.
This pricing was not clearly disclosed, and I did not knowingly agree to these charges.
Support has been slow and unhelpful so far.
I strongly advise others to double-check everything before subscribing.
Reply from Geozilla2026-05-02
We sincerely apologize for the inconvenience caused with the App.
Please note that the accurate plan prices, along with the auto-renewal terms, are displayed on the checkout page. The per-day rate is shown only to highlight the benefits of certain plans compared to others.
Regretfully, we were unable to find your account in our system. Please contact us at [email protected], and we will do our best to resolve the issue and offer a refund.
B
Bev United Kingdom · 7 reviews · Experienced 2026-04-26 ·
★★★★★
Lost Samsung phone and needed to locate…
Lost Samsung phone and needed to locate it . Geozilla said they could find it but you need to have loaded the app onto the lost phone so unable to locate it . They took three payments straight away totalling £13.80 when it said only £0.43???
Reply from Geozilla2026-04-30
We sincerely apologize for the inconvenience caused with the App.
The app requires that the lost device you’re trying to track has Geozilla pre-installed. Unfortunately, without this, tracking won’t be possible.
Please note that the accurate price is displayed on the checkout page. To highlight the benefits of certain plans, we show the per-day rate for each plan, which might cause some confusion. The additional charge you mentioned may be for the upsell subscription, which provides access to extra features within the app. The terms and pricing for this subscription are displayed on a separate offer screen after the main subscription purchase and can be skipped.
Unfortunately, we could not find an account with provided information. If you have encountered any unexpected charges, feel free to contact us at [email protected], and we will assist you with a refund.
M
MLUnited States · 4 reviews · Experienced 2026-04-23 ·
★★★★★
Scammed while trying to locate a lost phone.
I did a search to find a lost cell phone using the phone number. Website did a search and said they located it. I was offered a special 3 day price and as long as I cancel there would be no further charges. I took the bait, and then I was told by support that the lost phone has to have Geozilla app installed to be located. I can't download an app to a lost phone, so I was scammed. No phone support available, email only. 5th email exchange revealed the need for the app to be installed on the lost device for the app to find it.
I sent a cancellation request, and will file a claim with Visa if they fight the refund.
Reply from Geozilla2026-04-29
We would like to apologize for your unpleasant experience with the App.
The app requires that the lost device you’re trying to track has GeoZilla pre-installed. Unfortunately, without this, tracking won’t be possible.
We truly value our customers and always strive to ensure a positive experience. According to our system, the charge has been refunded. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
Heather WUnited States · 1 review · Experienced 2026-04-16 ·
★★★★★
Deceptive practices
Deceptive practices, information that is conflicting and does not accurately represent their practices or format, and STILL charged me $39.99 despite telling them 10 minutes after accessing their site that I wanted my account and all services and subscriptions canceled immediately. When I COPIED AND PASTED information from their help section supporting my request, they responded that NOW they were canceling my services and would still not be refunding me.
Edit to add: Their initial response did indicate cancelation steps. The indicated cancelation steps did not work because the buttons were not available on the app OR the website, and I told them this as well. On the website it says to send a help request for a refund- which is what I did in the first place. I sent another one, they again sent me the same instructions and said they would not be refunding me. I emailed them telling them there was no "subscription" button available and that their automated directions did not work, and copied and pasted from their site where it said you could ask for a refund within 30 days for "accidental subscription". I had already noted multiple times that the service did not work the way that they suggested and I did not discover that until after accepting the initial $2.99 fee, at which time I requested an immediate cancelation and refund. I was told unequivocally that they would not be refunding me. It was not until I reviewed in multiple places and opened a case with my bank (prompting having to cancel my card and wait a week for a new one) that any refund appeared. You can look through app store reviews and see numerous people who have shared similar experiences.
Reply from Geozilla2026-04-24
We are deeply sorry to hear about your negative experience.
Please note that the app must be installed on your loved one's device, and you need to be added to their circle to track their location. Consent from both parties is required.
We understand your frustration regarding the renewal; however, we would like to clarify the process. When you contacted us previously, an automated reply was sent with the necessary steps to finalize your cancellation. As these steps were not completed from your account, the subscription remained active and renewed as scheduled.
We have canceled your subscription to avoid any further charges on your card. As far as we can see, the payments have been returned to your card. Usually, it takes up to 5-10 business days for the funds to appear in your bank account. It depends on your bank.
It’s a scam, they have scammed me and took money from me. I have emailed them never got back.
Reply from Geozilla2026-04-15
We sincerely apologize for the inconvenience caused with the App.
Please note that the accurate plan prices, along with the auto-renewal terms, are displayed on the checkout page. The per-day rate is shown only to highlight the benefits of certain plans compared to others.
We understand your request, and as customer satisfaction is our priority, we have processed a refund for all the charges and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
Kim WalcottBarbados · 1 review · Experienced 2025-12-05 ·
★★★★★
I wish I had read these reviews before!
I wish I had read these reviews before!
I signed up for the trial amount of $2.99, in December 2025(never even used it), chalked it up as a loss, didn’t even notice that they charged me $39.99(may be slightly different based on my currency) two days later. I have been charged this amount every month up until now. I have been traveling a lot in the last few months and using my card and not realizing this money has been going to Appgeozilla!!!!! How can I get back my money? I will be contacting my bank on Monday to refute the last charge on April 7th. Any idea if I can get a refund for December to March? This whole thing is ridiculous!
Reply from Geozilla2026-04-17
We would like to apologize for your unpleasant experience with the App.
Our auto-renewal terms are shown on the offer screen before purchasing.
We truly value our customers and always strive to ensure a positive experience. We have processed a refund for the last three charges and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it. Unfortunately, it is not possible to issue a refund for payments made more than 90 days ago.
Hello, I tried to use your services once 2 months ago to track my partner's lost phone.
I used the free trial but never used the services as we thankfully found the phone.
1 month after, I checked my bank to see Geozilla has taken £30 out of my account? There was no indication that it would cost £30 and also be a Subscription service?!
When cancelling with you online on your website I thought the matter was settled.
Today, 12th April, a further £30 has come out of my account.
Can you please refund me for the past 2 months?
I have had £60 taken from my account in total yet I have not used your services.
I would like a refund.
Reply from Geozilla2026-04-15
We would like to apologize for your unpleasant experience with the App.
Please note that the accurate plan prices, along with the auto-renewal terms, are displayed on the checkout page.
Unfortunately, we could not find your account with provided information. Please contact us at [email protected] so we can refund you for unexpected charges.
Kami RobertsUnited States · 1 review · Experienced 2026-04-02 ·
★★★★★
Deceptive Practices
So, I thought I'd try this tracking app. After trying to get the trial, I downloaded the app. It kept pulling a screen up asking me to pick a trial. It was completely unusable. I assumed fhe trial never went through. To check, I went hunting for how to tell. Google AI clearly stated that it would show up in my subscriptions. Naturally, it wasn't there. A few days later, I was charged for it. Within the hour, I dove into several different links trying to find an account screen. Once I found it, I logged in, I cancelled. I read in the cancelation policy that if there are bugs, I should get a refund. I have been fighting with customer care for days trying to get it, but they are refusing to issue it to me because THEY have no problems with the app or website. So, I will wait until other expenses are paid this week, and then I will dispute the transaction through my bank. I have to wait because they will deactivate my debit card. UPDATE: Not only did they refuse to return my $39.99 and reiterated that all of the reviews stating the app does not work are bogus, because it works for the support people, they charged me ANOTHER $49.99 today. I cancelled over a month ago!!
Reply from Geozilla2026-04-14
We are terribly sorry to hear that you have faced issues with the app!
This subscription was not among your Google Play/App Store subscriptions since it has been purchased on our website directly. Such a subscription can be canceled in the app or via support team.
We truly value our customers and always strive to ensure a positive experience. As customer satisfaction is our priority, we have processed a refund for the last charge and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
I just signed up for the $2.99 offer and cancelled right away. I was so shocked that I got charged $39.99 2-3 days after. I did not authorize this and am requesting for a full refund but Customer Service has been unresponsive. I’ve sent many Support requests through the app and website as well as sent a direct email but still no clear response.
Reply from Geozilla2026-04-08
We sincerely apologize for the inconvenience caused with the App.
Our auto-renewal terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription.
We truly value our customers and always strive to ensure a positive experience. We have processed a refund for the charge of $39.99 and canceled the subscription as per our agreement via email. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
L
Lasse zøllnerDenmark · 7 reviews · Experienced 2026-04-05 ·
★★★★★
Removed un authorized payments of $8.99…
Removed un authorized payments of $8.99 and $9.99 from my bank account. I only authorized $2.99 for a three day trial. I am disputing this at my bank.
And can’t cancel
Reply from Geozilla2026-04-08
We would like to apologize for your unpleasant experience with the App.
According to our system, you have purchased a trial Premium subscription at $2.99. Also, you have added a "step by step guide to smarter location" for $8.99 (one time payment). The guide has been sent to your email address after purchase.
We understand your request, and as customer satisfaction is our priority, we have processed a refund for the charge of $8.99 and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.
Please cancel...no idea how this was installed and charged to me.
Reply from Geozilla2026-03-31
Please accept our deepest apologies! To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription.
If you subscribed via the Play Store, open it → Menu → Subscriptions → find GeoZilla and disable auto-renewal.
We managed to locate your account in the system. We have cancelled your subscription as requested. You will not be charged again. Please let us know if you require any additional assistance. We'll be happy to assist you. Best wishes!
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