Geozilla

We would like to apologize for your unpleasant experience with the App. As we mentioned before, the only way to subscribe is by entering card details on our checkout page. As customer satisfaction is our priority, we have processed a refund for all the charges. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.

We are really sorry to hear that you have issues with the app! Please be aware that you are eligible for a free trial subscription if you activate it through the app downloaded from the App Store. If you do not wish to be charged for the premium monthly subscription, be sure to cancel the trial before it ends. Please note that we do not provide a free trial subscription if you activate it through the official website. Unfortunately, we weren't able to locate your account in the system due to a lack of information. Therefore, we kindly ask you to contact us via email, so that we can find your account and proceed with a refund for the unexpected charges - [email protected]. Best regards!

We would like to apologize for your unpleasant experience with the App. Please note that the app must be installed on your loved one's device, and you need to be added to their circle to track their location. Consent from both parties is required. As customer satisfaction is our priority, we have processed a refund for the charge and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.

We are deeply sorry to hear about your negative experience. According to the amounts you mentioned, you initially paid for a 3-day trial subscription plan ($2.99) and subsequently upgraded your subscription with our Special Offer for $9.99. This upgrade grants you access to such extra features as unlimited crash alerts and detailed driving reports, plus you added a step-by-step guide to smarter location use for $8.99. It was sent to your email. It looks like you accidentally added these options to your plan and did not notice that these are paid options. We are really sorry for the misunderstanding. The service works perfectly fine. If you need assistance on how to use the app or how to log in to your premium account, we'll be happy to help you with that. We were unable to find your account in our system with the details available. Please get in touch with us via email at [email protected] so we can identify your account and assist with the refund. Best regards!

We are truly sorry to hear about your negative experience. Please note that the subscription renews automatically unless it is cancelled in advance. This information was clearly shown on the checkout page and in the confirmation email sent after your purchase. We'd like to remind you that you're entitled to cancel your subscription at any time. You can find the cancellation steps in our FAQ centre on our product website. Also, the support team can gladly assist you with the cancellation if you contact them. We are really sorry you believe this is a scam. Kindly note that fraudulent companies are not permitted to collaborate with or distribute their apps through the App Store or Google Play. These platforms enforce strict policies to protect users from scams and ensure a safe digital environment. Unfortunately, we weren't able to locate your account in the system due to a lack of information. Therefore, we kindly ask you to contact us via email, so that we can find your account and proceed with a refund for the unexpected charges - [email protected]. Best regards!

We sincerely apologize for the inconvenience caused with the App. Please note that the additional charge you mentioned are for the upsell subscriptions, which provide access to extra features within the app. The terms and pricing for these subscriptions are displayed on a separate offer screen after the main subscription purchase and can be skipped. Unfortunately, we could not find your account with provided information. If you have encountered any unexpected charges, feel free to contact us at [email protected], and we will assist you with a refund.

We are deeply sorry to hear about your negative experience. Please note that the additional charges you mentioned may be for the upsell subscriptions, which provide access to extra features within the app. The terms and pricing for these subscriptions are displayed on a separate offer screen after the main subscription purchase and can be skipped. Unfortunately, we could not find your account with provided information. If you have encountered any unexpected charges, feel free to contact us at [email protected], and we will assist you with a refund.

We are deeply sorry to hear about your negative experience. We'd like to emphasise that the subscription auto-renews if it is not cancelled beforehand. The information about it was displayed on the checkout page and in the confirmation email, which was sent after the purchase. Customers have the option to cancel their subscriptions at any time—either directly through the app or via our official website. We’re sorry, but we weren’t able to identify your account in the system because we don’t have enough details. Kindly reach out to us at [email protected] so we can locate your account and assist with the refund. Best regards!

We sincerely apologize for the inconvenience caused with the App. Our auto-renewal terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription. This subscription is not among your App Store subscriptions since it has been purchased on our website directly. We truly value our customers and always strive to ensure a positive experience. We understand your request, and as customer satisfaction is our priority, we have processed a refund for the last two charges and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.

We understand your frustration, and we apologise for any confusion caused. We believe you did not cancel your subscription properly the first time; therefore, another charge occurred. You can find the cancellation steps in our FAQ centre on our product website. The support team is also available and would gladly assist you with this. However, due to the high workload, the responses might be slightly delayed. We managed to locate your account in the system. We refunded your last charge in full and cancelled your subscription. Please let us know if you require any additional assistance. We'll be happy to assist you. Best wishes!

We are truly sorry to hear about your negative experience. Please note that the subscription renews automatically unless it is cancelled in advance. This information was clearly shown on the checkout page and in the confirmation email sent after your purchase. Unfortunately, we couldn’t find any matching account in our system based on the information provided. Please email us at [email protected] so we can locate your account and issue a refund for the unrecognised charges. Best regards!

We are terribly sorry to hear that you have faced issues with the app! You can find the cancellation steps in our FAQ center on our product website. We truly value our customers and always strive to ensure a positive experience. We understand your request, and as customer satisfaction is our priority, we have processed a refund for the last charge and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.

We sincerely apologize for the inconvenience caused with the App. Our auto-renewal terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription. Unfortunately, we could not find your account with shared information. Please contact us at [email protected] so we can refund you for unexpected charges.

Thank you for your feedback, and we are sorry for the inconvenience. We believe that you added to your service plan extra options that are not free of charge. Also, we'd like to point out that you are entitled to cancel your subscription at any time. Customers have the option to cancel their subscriptions —either directly through the app or via our official website. Unfortunately, we couldn’t find any matching account in our system based on the information provided. Please email us at [email protected] so we can locate your account and issue a refund for the unrecognised charges. Best regards!

We would like to apologize for your unpleasant experience with the App. Our auto-renewal terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription. We understand your request, and as customer satisfaction is our priority, we have processed a refund for the last charge and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.

We understand your frustration and apologise for any confusion. Please note that cancelling your subscription is simple if you purchased the service plan through the official website. You need to click on the hamburger menu, select the subscription tab, and then cancel the renewal. You can also find the cancellation steps in our FAQ centre on our product website. We assume that you have upgraded your subscription with the extra options that were offered during the initial payment. We'd like to emphasise that it is possible to skip these options if they are not needed. We’re really sorry, but we weren’t able to identify your account in the system because we don’t have enough details. Kindly reach out to us at [email protected] so we can locate your account and assist with the refund. Best regards!

We would like to apologize for your unpleasant experience with the App. Our auto-renewal terms are displayed on the offer screen prior to purchase. Please note that deleting the app or your account does not automatically cancel your subscription. To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription. If you ordered via Play Store (Android): Go to the Play Store on your device. Then tap on Menu > Subscriptions. Find GeoZilla subscription there and disable auto-renew. If you purchased your subscription via our website, go to Geozilla.com, click Login in the upper right corner, navigate to Manage Subscriptions, select the subscription you'd like to cancel, and tap Cancel Subscription. Unfortunately, we could not find your account with shared information. If you’ve been charged unexpectedly and would like to request a refund, contact us at [email protected].

Thank you for rating us. We are thrilled that our product was able to meet your expectations. For any other questions or concerns, you can contact us anytime at [email protected].

We would like to apologize for your unpleasant experience with the App. Our auto-renewal terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription. We understand your request, and as customer satisfaction is our priority, we have processed a refund for the monthly charge and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.

We sincerely apologize for the inconvenience caused with the App. The app requires that the lost device you’re trying to track has GeoZilla pre-installed. Unfortunately, without this, tracking won’t be possible. Our auto-renewal terms are shown on the offer screen before purchasing. Please note, that app and/or account deletion doesn’t automatically remove your paid subscription. You can find the cancellation steps in our FAQ center on our product website. As customer satisfaction is our priority, we have processed a refund for the last three charges and canceled the subscription. Depending on your banking company, it may take up to 5-10 business days for the credit to appear on your account after we issued it.