Getfittrack (getfittrack.com) has a 1.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 84% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
took 6 weeks to arrive I have no faith in this company they took my money immediately knowing I would recieve product late I asked for refund all I got was mouth service I will try to return and get refunded I would give them no stars but one star is lowest I let all my clients know to be aware of their corruption
The app constantly crashes. It works maybe 1 out of every 10 times.
Finally got my scale which seems to work but it took 3 months to receive it. I contacted care 4 times, asked for an update or refund they’ve just kept telling me it was being processed but never would respond to my request about canceling order. Super frustrating to say the least.
It took over a month to receive my Fit Track. My credit card was charged for the 3 month advanced health program subscription before I even received my fit track and I was supposed to get a 30 day Free Trial of the Advanced Health Program. I have sent numerous emails requesting to return to my fit track since it took to long to receive, I followed the directions on website of how to begin the return process and I am still waiting on Fit track to respond on next step to return product and have yet to get a response from Fit Track. I did finally get a credit for the Advanced Health Program they charged my credit card
Fittrack has the worst customer service that I have ever experienced. I ordered in 12/19/23. I got an email on 12/23/23 that there was a slight delay and that my product would ship on 12/29/23. That was the last update that I received until I began messaging them through their chat service. They stated it would be shipped by the end of the first week in January. Still nothing. I asked repeatedly to cancel my order and for a refund and they told me it was too late and they couldn’t cancel it. It finally arrived on 1/26/24.
It took over 4 months to receive the 2 scales I had ordered for Christmas presents. Horrible communication on your end. Ordered September 1, 2023 & just received last week.
Finally received scale, after a month of waiting. The app constantly crashes. I've uninstalled the app and re-installed and still continue to have issues. The accuracy of the scale seems to check out, but the app needs a lot of work. Without the app, the scale is useless.
Just like everyone else I am finding this company very hard to work with. I waited months for the scale and now the App is not working well and I can't get any person to help me! I really just want my money back and happy to ship the product back as well
Total scam I ordered my scale 11/30 , took my money never received it.Multiple emails on their support site with a handful of tracking information.Last being Jan 2 in California.The address is in Delaware
I was very excited when I ordered this FitTrack scale. I have watched Jenn Sherman/Peloton promote it on Instagram. I placed my order in December 16, 2023. I just received the scale January 28, 2024. After contacting FitTrack several times I was told it had shipped each time. So, if you want to wait six weeks for a FitTrack scale place an order if not I would not do business with this company again.
I'm not one to write reviews.... But I'm also not one that gets scammed and brushes it off!! I ordered the scale months ago and They immediately took the money out that day. After battling them for two months, I finally filed a dispute with PayPal. Then magically they created a shipping label which according to the man that got back to me prevented them from being able to refund me!! I had to threaten a class action lawsuit, and eventually the scale made its way to me.... However, I have a very high-end doctors scale that is calibrated perfectly and the fit track scale is off by 3 lbs. I also feel that the readings I'm getting are completely bogus! From everyone else's reviews it sounds like if I try to send it back I'm just never going to get my money back so I might as well just burn it.
Ordered 6 weeks ago. Still have not received. Customer service is a joke. (When purchased website said would ship in 3-5 days) can’t get a refund and can’t get anyone to help. I do not recommend at all
I was really excited to use this scale to help with my health journey. However, as of today, January 28, 2024, I still have not received my fit tracker scale and I placed my order on November 30th. I was also charged the monthly subscription fee even without having the scale which I thought was to be used to assist with using the scale. I am need a full of full refund for both the tracker and monthly fee. I have not been able to use any of them. I already cancelled the subscription.
If I could give zero stars, I would. This company is a scam. Never received my product. Excuse after excuse. Wish I had done better research before falling for this.
It's unfortunate that I can not talk with customer service. Constantly trying to communicate through chat or email is hard to do. I need to talk to a real person about my individual situation and how to maximize the benefit in my personal journey. It seemed like I couldn't get that help. The fit track scale seems to be interesting technology, but I'm sure I am not tapping into all of its benefits to expedite my health journey.
The scale came within the time estimated (about 2 weeks), but when I went to log in to the app, it kept freezing and crashing. I uninstalled and reinstalled 6 times and always the same thing. I could type in 7 letters, then frozen, and forced closed. While researching help topics, I discovered more negative reviews referring to the majority of advertised features requiring a paid subscription to use. No thank you. I returned the scale without even opening it the day after I received it.
I never received my product . It makes me think that it’s a scam
They advertised and still are advertising to order now to get it before Christmas. I checked on my order as I didn't receive a shipping notification. I was told orders have been delayed by a month. After reading the other reviews it sounds like I will be lucky if it actually shows up a month late. Had I known they couldn't fulfill their advertising claim of getting it by Christmas I would have bought something else.
Was told i would not be charged only to get a 9.99 monthly fee added to my card. Stay away from this vendor
The app needs alot of work sleep tracking don't work food logging don't work
101 reviews matching