Getfittrack (getfittrack.com) has a 1.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 84% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
S
Scott · 9 reviews · Experienced 2026-05-12 ·
★★★★★
Awful experience, scale not working, no reply from customer services.
Purchased a scale some time ago following all the glowing Facebook ads and hype. Didn't use it for a while however have recently tried to use and it appears that the dara scale no longer works. The online chat is an AI bot, you cannot speak to a person live. I was directed to purchase a new scale, obviously not wanting to do that having already purchased one. Have emailed twice for assistance, zero response. Having just read loads of reviews I'm not surprised. Avoid!!!!!!!
Ordered never received - no way to cancel. No customer service. Had to cancel payment and dispute credit card charge.
L
Lisa Jackson · 19 reviews · Experienced 2024-02-23 ·
★★★★★
Scales are useless unfortunately
Scales are useless unfortunately. Inconsistent weight. I contacted customer service who kindly instructed me how to recalibrate the scales which i did, still not right. I have asked to return them and oddly enough, customer service have stopped replying to me. I will be contacting trading standards.
It’s only been 2 weeks and batteries need replaced already! Apparently needed to use lithium batteries! Saw initially this was a problem, still undecided if I would recommend it.
Extremely inconsistent. The app rarely pairs with the scale. The original app was by far better. The scale is essentially worthless other than to show my weight.
J
June Fraser · 3 reviews · Experienced 2023-12-06 ·
★★★★★
Worst customer service product does not…
Worst customer service product does not work takes forever to get do not order from them a scam
I
Ira · 1 review · Experienced 2024-02-03 ·
★★★★★
Took over 1 month to get but works well now that I have it
Took forever to get (over 1 month). Received the scale a week ago and setup was easy. Downloaded the app first. set it up. Then put batteries in the scale and it connected right away. I have been using it every day and it works as expected.
M
Michael Bonnette · 1 review · Experienced 2024-01-17 ·
★★★★★
Worst customer service on the planet!
Customer service is god awful almost non existent. Two methods to communicate, email or a chat. You would think chat would be the faster option but you'd be wrong. Lies on the chat window right off the bat. One spot says usually responds within 3hrs other say within 30 minutes. 13 hrs later and finally got a response. It was at 3am central US time and apparently, that's the only time frame they respond at. Just terrible for a company spending so much money on advertising but can't bother to do the same with customer service.
The second use and the monitor is stuck on my previous weight. Thank God I kept my old scale. The apple says my login is incorrect but it was saved on my Apple chain. Can’t get into the account at all. No way to connect with support when I can’t get in. Sucks.
If I could give zero stars I would!
This company is nothing short of a scam! They will deliver when they feel like, usually takes about 1 month! Then they dont send you a packing slip with any returns info so therefore you are unable to return and get a refund. When you email/online chat, no one will get back to you!
T
Teri Klem · 1 review · Experienced 2024-01-27 ·
★★★★★
Good info
I really like the information given by this scale but had I not had a friend familiar I would have been lost as to how to operate. Scale came with no instructions on app downloads and took Forever to arrive. They did offer lifetime warranty due to delay and upon reaching out was given status of delay. Three stars due to above mentioned issues.
J
Jennifer Wolny · 1 review · Experienced 2024-01-29 ·
★★★★★
DO NOT WASTE YOUR MONEY
I waited two months to get this scale. In the two weeks I've had the scale it has been able to make a reading 4 times. I've upgraded my phone, I've changed the batteries in the scale, and yet the app continually crashes, the app and scale can never connect without repeated stop/starts or installs/uninstalls, and my complaints and requests to return this lousy product have gone unanswered by FitTrack's customer service team.
Waited a very long time for the delivery of the scale. When I finally got it discovered it is not working right or connecting. So now trying to get another one, and no new tracking number as of yet.
I cannot get their customer support to respond to my requests to return the scale and get my money back. The scale is inaccurate and I have to pair it with the app every time I use it. Without the app, the scale is pretty much worthless. All it reports on the screen is weight.
K
Kelly Bee · 1 review · Experienced 2024-01-29 ·
★★★★★
This is definitely a scam!
This is definitely a scam. Took over a month to get it. This was ordered as a Christmas gift and would’ve been nice to get some sort of email or update to let me know it wasn’t going to arrive. I could’ve went with something else. There’s no customer service you just email or chat which is useless. This better work because I’ve wasted enough time and money already. I should’ve never ordered so save your money and your time, and go with something else
F
Flavia · 1 review · Experienced 2024-01-28 ·
★★★★★
Product came defective
A
Andrea Levy · 1 review · Experienced 2024-01-29 ·
★★★★★
Worst customer experience ever
Worst customer experience ever! The purchase was a month late and during the month waiting for the product I tried REPEATEDLY to cancel and after numerous, emails, chats and calls they still sent the product. The last person I spoke with told me to not accept the delivery which is a complete and total joke because that would have required me to stay home for an indefinite amount of time and literally wait for the delivery. It’s also comical because what delivery person rings the doorbell instead of just leaving the package at the door! Horrific customer service and their 1.5 star reviews should be an indication this company is the worst! I still think this company is a total sham and they only respond when you get angry! Btw, I am still waiting for my return label! Just AWFUL!!!!
C
Consumer · 2 reviews · Experienced 2024-01-26 ·
★★★★★
Arrived a month late
Arrived a month late, could not get the scale to connect to the app. Then stopped working altogether, screen went dead. Have sent countless emails to get support and no answers. I will now call American Express and dispute the charge.
H
Holly · 1 review · Experienced 2024-01-29 ·
★★★★★
Kinks to Work Out
Product was not delivered by Christmas as anticipated, but received several email notifications on the delay. Hope they can fix the production issue for any future customers.
Nice quality scale. App is easy to understand. however, I have not found a way to sync with the App unless I open the App every time I weigh in.
K
Karin Dillahey · 4 reviews · Experienced 2024-01-29 ·
★★★★★
Save yourself the trouble! Still no scale
I came here to write about my horrible experience and see that literally everyone wrote exactly what I was going to say. It’s been over a month and still no scale, tried to cancel multiple times. Customer service LIES repeatedly and is most unhelpful. I’m going to dispute the charge with my credit card company. Save yourself!
