Getfittrack (getfittrack.com) has a 1.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 84% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
Totally understand there is supply chain issues but I ordered in January and the scale was supposed to come in two weeks. It wasn’t until I reached out to customer service they said delivery would be in April and I still don’t have it. So product might be great (I don’t know!) but certainly can’t say the same for their customer service
Absolutely awful. The only way you can get a hold of anyone is through FB messenger. But the most bizarre act of service, or lack thereof, is that they haven’t provided a SINGLE email notification of all of these delays. It’s been more than four months and I still haven’t received my scale. And no, I’m not the only one. There are hundreds upon hundred of us talking about the same issue.
Horrible company. I ordered in October and never received my package. Now I’m waiting for a refund since March. Still waiting !!!
I ordered the scale on Sept. 27, 2021. As of to date I have not received the scale. I have been told after contacting them that there was a delay in shipping. I don't think it takes this long to ship a product unless you never had the product to begin with. I have requested a refund more than once, but all I get when I contact them is another promise of an approximate ship date. I think they should show that this is a legitimate company by refunding customers.
It has been over 6 months and I haven't received my order. This is unacceptable. Reached out to company for refund, awaiting a reply.
SCAM!! Package never arrive even after 6 months. Canceled for refund but they took forever. I would stay away from this company.
I ordered my FitTrack first week of January. My shipping date keeps getting pushed back. Was Feb. 14, then March 21, Now it is May. I understand supply chain issues, but this is bizarre!
I’ve been waiting since December for my scale and I still don’t have it.
I ordered my scale Jan 1, 2022 and it still has not been delivered yet.
I never received my scale I ordered in December. It’s April now.
I placed my order on December 29, 2021. At that time it was indicated there would be shipping delays. Under the current environment I was understanding. However, after two months with no communication or estimation on delivery I had to reach out. I find odd that there is no actual customer service phone number to call and my primary way to contact customer service was through Facebook. Once I was able to make contact, which took about a week, a March 31 delivery date was given. I still have not received my product and the last response from customer service was that it would be the end of April. My biggest issue is that all of this communication has been at my initiation. I understand there are delays but there should be a better and regular system of communicate with customers as to the status of their order.
I placed an order January 2 and still have not received my scale (April 2 currently) Will never order or recommend this to anyone due to the significant delay.
Terrible experience. I cancelled my order after them pushing the delivery date back by three months, three separate times. They told me they would refund me for my purchase and never actually did. Do NOT but from this company! It is a completely scam and they have terrible customer service.
It’s been 4 months and I still haven’t received my scale. Every time I ask for an update on my order they keep pushing back the shipping date. So frustrated with this company.
I find it really funny that Getfittrack would even ask me for a review, given that I ordered my scale in December and still haven't received it. There has been no communication about the repeated delays-- I've had to proactively reach out and ask where my order is.
I ordered in December and still have not received my scale… their communication has been “delays in production”, which I’ve only gotten that info by contacting them and asking what is the status of my order from December!!!! I would not order from them until the serious “production delays” get fixed.
I ordered this fit track scale in December and never received it as of March 31
I think the program overall is excellent but I find it difficult to finish routines for my level of exercise ability
Have not gotten my scale. It’s been 3 months
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