Ghostvps

Thank you so much for your positive review! We truly appreciate your support and are happy to have you with us. 🙏

We're sorry that the service did not work as expected for your users. We would like to clarify an important technical point. The fact that the server was reachable when accessed through a UK VPN indicates that the VPS and its IP address were reachable from outside Iran. It does not indicate that the IP address itself was defective or that the server was unavailable. Internet filtering can be implemented by networks, ISPs, or authorities in a particular country, and unfortunately this is outside the control of a VPS provider. We cannot guarantee that a particular IP address or server port will be accessible from every country or network. We also cannot guarantee that changing an IP address will resolve country-specific filtering, which is why we do not treat this as a guaranteed IP fault or provide IP replacement/refunds on that basis. We understand that this was frustrating, particularly because your users were located in Iran, but we did provide support based on what we could verify from the server side. Our goal is to provide working VPS infrastructure, while access conditions imposed by third-party networks or national filtering systems are outside our control.

We're sorry that your experience did not meet your expectations. We would like to clarify that dedicated server delivery can take longer than VPS delivery. Although an estimated delivery time of around one hour may be shown for some orders, dedicated servers are subject to provider availability, provisioning, and other factors, and delivery can sometimes take considerably longer — in some cases more than 12 hours or even several days. Regarding refunds, dedicated server orders are subject to different terms from our VPS products, and refunds are not always possible once an order has been placed with the underlying provider. We understand that waiting for a server is frustrating, and we apologize if the expected delivery time and refund conditions were not sufficiently clear at the time of your order. We are working to make these expectations clearer for customers.

We're sorry for the experience you had with us. You're right that having your VPS data affected twice is unacceptable, and we understand your frustration. This was an unusual and very rare incident, and we take responsibility for what happened. We replaced the VPS and provided a partial refund, but we understand that this does not undo the disruption or inconvenience caused. We have taken this incident seriously and are reviewing our procedures to reduce the possibility of something similar happening again. Thank you for bringing this to our attention, and we're sorry that your experience did not meet the standard we aim to provide.