Quick and fast help after I bought my…
Quick and fast help after I bought my gift certificate. They responded to me within 2 hours and solved my issue same day. Happy customer. recommend them.
About Giftory
Data updated- Website
- giftory.com
- Category
- Events & Entertainment
- Location
- United States · Washington DC
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 93% (14/15)
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Is Giftory legit?
Giftory (giftory.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-11.
What people say
Bad experience, don't buy the gift card.
I am new and had bad experience with it. I bought a voucher for one night stay after reading the amazing description, but found out the reality is the options are very limited and the hotels mostly located in the unsafe area that I would not want to stay even been paid, they gave you option that you can exchange for other events or gift card, since there's no exchangeable thing that I am interested, I opted for the gift card. Then found out that I got cheated, apparently the gift card can't be used with any promotion code, including the all the time 20% code, and their options are so so limited comparing to viator, so basically, I paid 120% for something that I don't need or can get even cheaper on other website. Not recommended! Don't buy their gift card at all.
Excellent place to get discounted…
Excellent place to get discounted tickets.
Very quick and affordable I wanted to…
Very quick and affordable I wanted to book a solo ticket for a helicopter trip and was almost ready to call it quits till I found this seller that don’t increase the cost of the ticket for solo riders
Fast response and proffesionalism
customer service
Experience was terrible
Experience was terrible. Purchased a 1 night stay, coordinating the stay was done through email back and forth providing dates receiving options back and forth until selected. Suggest maybe adding online booking like every other company does. Available hotel options were offered on other 3rd party sites $40-$50 below my gift purchase price. Had to have a last minute cancellation which led to spending a week figuring out the 3rd party company they used to book. Suggest providing a confirmation from hotel so people know who to contact to cancel. Won’t use again and recommend others avoid, until processes or customer service is improved.
Reply from Giftory2026-08-07
Hi Shawn, Thank you for providing your feedback, and I am sorry for the frustration with amending your stay. I took a look at the confirmation we sent you and we did include a voucher for your stay that included the emergency phone number should you have had any issues with your booking. Unfortunately, you reached out to us on the day of your booking to change it and it was past the modification date. I would be happy to do what we can to make this right for you. Please call me at 202-719-0385, and we can discuss. Best, Justin Manager of Customer Service
Amazing
Amazing. This was awesome and quick. They are so quick to reply and so kind.
Reply from Giftory2026-08-07
Hi! Thank you so much! Hearing that our team was both super quick to reply and genuinely kind absolutely makes our day. Providing fast, friendly support is our top priority, so knowing we hit the mark for you truly means the world to us. Thank you for taking the time to share your experience, and we look forward to helping you with your next great adventure! Justin Manager of Customer Service
Such a great experience!
Such a great experience. Received confirmation right away, and I am super excited to go on my sensory journey.
Reply from Giftory2026-08-05
Hi Harriet, thank you so much for the five stars! We're so glad your confirmation came through right away and everything felt seamless from the start. We hope your sensory journey is everything you're hoping for — enjoy every moment of it! — The Giftory Team
Giftory is the best when it comes to…
Giftory is the best when it comes to gifting amazing experiences! With over 5k unique experiences offered across the US, you are sure to find the perfect gift for any occasion
Reply from Giftory2026-08-04
Hi Paige, Thank you so much for the five stars and for the kind words! We love that our selection helped you find the perfect fit — with 5,000+ experiences to choose from, there really is something for every occasion. So glad Giftory delivered for you, and we hope to make your next gift just as memorable! — The Giftory Team
Customer Service
Easy to purchase vouchers and a big selection of activities to choose from. Customer service was excellent and they were able to solve my problem very quickly.
Reply from Giftory2026-08-03
Hi Daniela, Thank you so much for the kind words and for taking the time to leave a review! We're glad you found it easy to browse and purchase vouchers, and that our customer service team was able to solve your problem quickly. We really appreciate you giving Giftory a try, and we hope to see you again soon! — The Giftory Team
THE BEST CUSTOMER SERVICE
THE BEST CUSTOMER SERVICE. I have been in US for one year and this was the MOST FLAWLESS experience ever. ROSE was on the other end and made sure I was out of the issue in a matter of a couple minutes (literally 4-5mins). 1. No AI between me and a person who is supposed to help me. 2. Rose was really sweet, helpful, and patient. 3. Immediate solution to my problem. 4. They did NOT putting me on hold, but made sure the call is on while I do the process and they help if needed.
Reply from Giftory2026-08-02
Hi Manav, Thank you so much for taking the time to share this — it means a lot! We'll be sure to pass your kind words along to Rose; she'll be thrilled to hear it made such a difference. Glad we could get you sorted out quickly, and thanks for giving Giftory a shot. Hope to see you again soon! The Giftory Team
You can save money with these & they are easy to use.
Easy to use. Practical. Money saving.
Reply from Giftory2026-07-31
Hi Bill, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you find Giftory easy to use, practical, and a great way to save money. We appreciate your support and look forward to serving you again soon! Warmly, The Giftory team
I love giftory
I love giftory, such great deals! Also I believe I made a mistake but customer service replied quickly and resolved my issue!!
Reply from Giftory2026-07-31
Hi Andrea, Thank you so much for the glowing 5-star review! We’re thrilled to hear you love Giftory and that our customer service team was able to quickly help resolve your issue. We truly appreciate your support and look forward to helping you find more great deals in the future! Warmly, The Giftory team
Initially bought the regal premier…
Initially bought the regal premier ticket vouchers with popcorn and soda. I encountered a problem where it didn’t work. However, Giftory customer service was able to fix the issue and responded quickly to my email
Reply from Giftory2026-07-31
Hi Yuliana, Thank you for sharing your experience! We’re very sorry you ran into an issue with your Regal Premier ticket vouchers initially, but we’re glad our customer support team was able to step in and fix it quickly for you. We hope you enjoy your movie, popcorn, and soda! Please don't hesitate to reach back out if you ever need anything else. Warmly, The Giftory team
Easy to use !!
Easy to use, very quick delivery. Bought it a couple of times in the last week !!
Reply from Giftory2026-07-29
Great to hear that Giftory was easy to use for you, Naga. Hope you or your recipient enjoyed their experience! Looking forward to helping you find more great gifts on Giftory in the future. Take care and see you soon!
This is a nice and convenient service
This is a nice and convenient service. Easy to book and the communication is efficient.
Reply from Giftory2026-07-27
Hi! Thank you so much! We are thrilled to hear that you found Giftory nice, convenient, and easy to book with. Keeping our communication quick and efficient is a huge priority for us, so knowing that made a great impression truly means a lot. We appreciate you taking the time to share your feedback, and we look forward to helping you with your next great experience! Justin Manager of Customer Service
Giftory is always great!!
Giftory is always great. Especially love their movie ticket deals! They also have excellent customer service. I would recommend them 10 times out of 10.
Reply from Giftory2026-07-27
Hi! "10 times out of 10"—now that is the absolute best rating we could ever ask for! 🍿🎟️ We are so glad to hear that you love our movie ticket deals and that you consistently have a great experience with our platform and customer service team. Providing unbeatable value on fun outings and making sure you are always taken care of is what we are all about. Thank you so much for your loyal support and for being such a wonderful part of the Giftory family. We can't wait to help you save on your next trip to the theater! Justin Manager of Customer Service
I received a response very quickly!
I received a response very quickly and my problem was solved fully the first time. I could not have asked for a better service!
Reply from Giftory2026-07-24
Hi! Thank you so much! We are absolutely thrilled to hear that your issue was resolved fully on the very first try and that our team got back to you so quickly. "First-contact resolution" is the absolute gold standard for customer service, so knowing we nailed that for you and delivered the best service possible truly means everything to us. Thank you so much for taking the time to share your feedback, and we look forward to making your next Giftory experience just as seamless! Justin Manager of Customer Service
they are the best!!!!
Reply from Giftory2026-07-24
Hi! Thank you so much! Reading this absolutely made our entire day! We love being able to help create great memories, and knowing that you think so highly of us truly means the world to our team. Thank you for being such a wonderful part of the Giftory community, and we can’t wait to help you with your next amazing experience! Justin Manager of Customer Service