Giftory (giftory.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-11.
We enjoyed the mystery picnic in Boulder, Colorado.
It was a gift at Christmas from my parents in law. My husband and I both went to college in Boulder so we’re very familiar with spending time there, but it made us pause and have old memories as we wandered up and down the streets collecting our picnic items. We were dog sitting and left our dog back home so we didn’t feel like we could give it the full 3 to 4 hours solving all the riddles, but we’re not really riddle people. We just clicked on and it told us the next place to pick up our picnic ingredients. When it was all done, we placed a mat down and sat on the side of a shallow wall in front of a cute house on Pearl Street and enjoyed our snacks.
It was a wonderful day and we would do it again. Also, I would say it was a very good value for the money.
Reply from Giftory2026-07-07
Hi!
Thank you so much for sharing such a beautiful memory with us! I love that this Christmas gift from your parents in law brought you and your husband back to your college roots in Boulder. There is something truly special about wandering the familiar streets of Pearl Street and letting those old memories rush back.
I also think it is fantastic that you customized the experience to fit your day! Whether you love diving deep into the riddles or prefer to just click through to find the next delicious stop so you can get back to your dog sitting duties, the mystery picnic is all about enjoying the day at your own pace. Sitting on the grass by Pearl Street with your mat and a spread of great snacks sounds like the absolute perfect way to wrap it up.
Hearing that you had a wonderful day, found it to be a very good value, and would definitely do it again absolutely makes our day. Thank you for choosing Giftory to celebrate those special moments, and we look forward to helping you make more memories on your next adventure!
Justin
Manager of Customer Service
A
Alexis · 5 reviews · Experienced 2026-06-20 ·
★★★★★
My boyfriend and I received a Giftory…
My boyfriend and I received a Giftory gift certificate as a gift and we had a great experience using it! It was pretty easy to book online, and there was a large variety of things to choose from in our area. The website was pretty transparent about what you get with each experience, which I appreciated since it helped us decide what to pick. I would use this service again!
Reply from Giftory2026-07-07
Hi!
Thank you so much for sharing your experience! I am absolutely thrilled to hear that you and your boyfriend had such a great time using your Giftory certificate.
We work hard to make sure our website is fully transparent about what each experience includes so you can choose with confidence, so it is wonderful to hear that helped you both make the perfect choice. Knowing that you found a large variety of options right in your area and that the booking process was a breeze is exactly what we aim for.
Thank you for the wonderful feedback, and we look forward to helping you and your boyfriend plan your next great date night!
Justin
Manager of Customer Service
Maybe the best customer experience I’ve ever encountered. Immediate refund without questions on one end (after reaching out) and they helped me convert additional value from an exchange to a gift card. Thank you to Lloyd from the giftory support team!
Reply from Giftory2026-07-07
Hi!
Thank you so much for this incredible compliment! Hearing that this was maybe the best customer experience you have ever encountered truly means the world to our team.
We always want our exchange and refund process to be entirely stress-free, so I am thrilled that Lloyd was able to step in, take care of that immediate refund, and seamlessly convert your remaining balance into a gift card for you. Lloyd is a fantastic member of our support team, and I will be sure to share your special thank you directly with him—it will absolutely make his day!
Thank you so much for choosing Giftory, and we look forward to making your next experience just as exceptional!
Justin
Manager of Customer Service
C
Carmen · 2 reviews · Experienced 2026-06-24 ·
★★★★★
This is a great company!
I got a gift certificate for a Michelin-starred restaurant in Chicago. The restaurant options were extensive and impressive—I had a hard time choosing!
Then, when I had to reschedule my time, that was not a problem with the restaurant or Giftory.
Finally, when I ate at the restaurant it rocked—soooo delicious and the service fantastic. I'll go back to that place as well as check out others on your list. Plus I'll keep you in mind when I need to give a gift.
High five Giftory!
Reply from Giftory2026-07-07
Hi!
High five right back to you! Thank you so much for sharing such a stellar review.
I am absolutely thrilled to hear that you had such a fantastic time with your gift certificate. We intentionally curate our restaurant options to ensure they are extensive and impressive, so hearing that you had a tough time choosing means we are doing something right!
We also know that life happens and plans change, so I am glad to hear that rescheduling your reservation was a total breeze for both you and the restaurant. The ultimate win, though, is that the dinner itself rocked and was completely delicious.
Thank you for the wonderful feedback, and we look forward to helping you treat yourself or a loved one to another incredible experience soon!
Justin
Manager of Customer Service
P
Paula Patel · 1 review · Experienced 2026-06-24 ·
★★★★★
Expedite Gift Card - NOT ARRIVED IN TIME
I paid to deliver an expedite gift card for a party coming up, They packaged and left it for Fedex to pick up and has been sitting for Fedex pickup for 2 days. A good service would have connected with Fedex to pick it up and get it delivered.
Reply from Giftory2026-07-06
Hi Paula,
Thank you for providing the feedback, and I am sorry for the shipping delay. I hope we can connect soon to make this right for you. Please call me at 202-719-0385 to discuss.
Best,
Justin
Manager of Customer Sevice
c
customer · 4 reviews · Experienced 2026-06-26 ·
★★★★★
Top Notch Service
I had an issue with a previous purchase and Rose and her team worked quickly and dilligently to make sure I was completely satisfied .
Reply from Giftory2026-07-07
Hi!
Thank you so much for sharing your experience! I am absolutely thrilled to hear that Rose and her team worked quickly and diligently to make sure you were completely satisfied.
We always want any issues to be handled with care and efficiency, so knowing that Rose was able to turn things around and take such great care of you is exactly what we love to hear. I will be sure to pass your wonderful words along to her and the rest of the team—it will definitely make their day!
Thank you for choosing Giftory, and we look forward to making your next experience perfect from start to finish!
Justin
Manager of Customer Service
K
Kathy Rose · 1 review · Experienced 2026-06-19 ·
★★★★★
Purchased a package for $100 and…
See edit below:
Purchased a package for $100 and received the confirmation. Then about a week later received the “gift box” with options.
Three days before we wanted to tour the DC area, my daughter emailed her request. She was informed they would snail mail the information…. Not ideal, but they did say that she would also receive an email the morning of…
The morning of comes…. No email.
Customer service not open (on a Saturday.)
It’s ten days later and she still has not received an email, a reply for the customer service request, nor the smail mail.
Edited to add: Giftory responded today, 7/6, and has offered to refund my credit card and asked me to edit this review and note that the matter was resolved.
The physical package or email with information never did arrive.
Reply from Giftory2026-07-06
Hi Kathy,
Thank you for providing your feedback, and I am glad we were able to connect via email. I am sorry that the package with the Mystery Road Trip kit did not arrive for your daughter, and I am happy to refund it for you. Please let us know if you need any additional assistance.
Best,
Justin
Manager of Customer Service
M
Matthew Foran · 6 reviews · Experienced 2026-06-26 ·
★★★★★
Great experience and great gift idea
Great experience and great gift idea, I highly recommend this to everybody
Reply from Giftory2026-07-07
Hi!
Thank you so much! We are thrilled to hear that you had a great experience and that you think of Giftory as a wonderful gift idea. Recommending us to everyone is truly the highest compliment we could ever receive.
We appreciate you taking the time to share the love, and we look forward to helping you find your next great adventure!
Justin
Manager of Customer Service
J
Joshaua Franklin · 2 reviews · Experienced 2026-06-20 ·
★★★★★
I used Giftory for the first time…
I used Giftory for the first time recently when booking tickets for an event in Austin, TX. I had never heard of them before, but came across them while Google searching for discounted tickets.
I decided to give it a shot, and I'm glad I did. The booking process was extremely simple, redeeming the tickets for the actual event was also extremely straightforward. Not only did it save me quite a bit of money on the tickets, but it took maybe an extra 30 seconds of work if that.
I will definitely be checking them out from now on for any events that I want to attend.
Reply from Giftory2026-06-25
Hi!
Welcome to the Giftory family! I am so glad your first experience with us was such a massive success. Taking a chance on a new company can sometimes feel like a gamble, but I am thrilled that you gave us a shot while searching for those Austin event tickets.
Hearing that the entire process from booking to redeeming your tickets was extremely simple and straightforward is exactly what we love to hear. Saving money is great, but saving money and only adding an extra 30 seconds of effort to your day is the ultimate win!
Thank you so much for the wonderful feedback. We are honored to be on your radar now, and we can't wait to help you save on your next big event!
Justin
Manager of Customer Service
D
Derek · 1 review · Experienced 2026-06-16 ·
★★★★★
I booked the Patriot Boat experience in…
I booked the Patriot Boat experience in San Diego with Giftory. When Flagship cancelled the experience on the one day that I was visiting San Diego, Giftory customer support was very helpful and quick in getting a refund to me for the experience. I went ahead and re-booked a new Harbor Cruise experience through Giftory. That worked great, and my family and I had a fantastic time. Giftory provided a good price and excellent customer support. I would book with them again. Thanks!
Reply from Giftory2026-06-25
Hi!
Thank you so much for sharing your story! While it is always disappointing when an operator has to cancel an experience, especially when you are only visiting San Diego for a single day, I am so glad to hear our customer support team was able to jump in and process your refund quickly.
Turning things around by rebooking the Harbor Cruise and having a fantastic time with your family is the ultimate win! We always want to make sure your plans are supported, even when unexpected changes happen. Hearing that you enjoyed great pricing and excellent support means the world to us.
Thank you for choosing Giftory to help make your family trip special, and we look forward to hosting your next big adventure!
Justin
Manager of Customer Service
B
Ben · 1 review · Experienced 2026-06-20 ·
★★★★★
Great Choice!
Great gifts, and prompt and friendly customer service, my technical issue was fixed way faster than I would have expected.
Reply from Giftory2026-06-25
Hi Ben!
Thank you so much! We are thrilled to hear that you love our gifts and that our customer service team was both prompt and friendly.
Technical glitches can be incredibly annoying, so our goal is always to jump in and get things resolved way faster than expected to save you any unnecessary stress. I am so glad we could get everything sorted out quickly for you.
Thank you for sharing your experience, Ben, and we look forward to helping you with your next gift purchase!
Justin
Manager of Customer Service
R
Roger Hurtado · 1 review · Experienced 2026-06-21 ·
★★★★★
Excellent service
Excellent service. Thank you.
Reply from Giftory2026-06-25
Hi!
Thank you so much! We are thrilled to hear that you received excellent service from our team. Keeping things simple and helpful for you is always our top priority.
We truly appreciate you taking the time to share your feedback, and we look forward to assisting you again on your next adventure!
Justin
Manager of Customer Service
A
Amanda · 2 reviews · Experienced 2026-06-20 ·
★★★★★
Great!!
I had purchased discount movies tickets in 2025 and forgot about it. I logged into my account and couldn’t find it, so I reached out to customer service and it was quickly resolved. I got my tickets back! Great service and the movie ticket deal with popcorn and soda is such a steal!
Reply from Giftory2026-06-25
Hi!
Thank you so much for sharing this! We completely understand how easy it is for things to slip your mind over a year, so we are absolutely thrilled that our customer service team was able to jump in and recover your tickets quickly for you.
You are so right about that movie ticket, popcorn, and soda bundle—it really is an incredible steal! We love being able to offer deals that make a classic night out at the theater so much sweeter.
Thank you for the wonderful feedback, and we hope you have a fantastic time enjoying your movie night!
Justin
Manager of Customer Service
Hi!
Thank you so much! We love hearing that everything went perfectly and that you had a completely seamless experience with us. Keeping things smooth and simple from start to finish is exactly what we aim for.
We appreciate you taking the time to share your feedback, and we look forward to helping you with your next adventure!
Justin
Manager of Customer Service
N
Natalie D · 1 review · Experienced 2026-06-12 ·
★★★★★
I made a mistake with ordering…
I made a mistake with ordering discounted AMC movie tickets on Giftory. I contacted customer service to rectify the situation, and they were prompt, easy and answered all of my questions. Thank you
Reply from Giftory2026-06-19
Hi!
Thank you so much for sharing your experience! We completely understand that mistakes happen when ordering, and we are just glad we could step in and make things right for you so quickly.
Hearing that our customer service team was prompt, easy to work with, and able to answer all of your questions is exactly what we aim for. Our top priority is getting you sorted out with no extra stress so you can just focus on enjoying your movie night!
Thank you for choosing Giftory, and we look forward to helping you with your next experience!
Justin
Manager of Customer Service
Justin (Customer Service Manager) was very helpful. I had an issue that I emailed the team about regarding a delay in receiving my tickets due to high volume. I had a movie night planned for the following day and was concerned they would not arrive in time. Justin and the team responded promptly and were able to help release the tickets in a timely manner. I really appreciated their quick response and assistance.
Reply from Giftory2026-06-12
Hi!
Thank you so much for taking the time to share this! I am absolutely thrilled that the team and I were able to jump in, release those tickets quickly, and save your movie night.
We know how stressful it can be waiting on tickets when you already have plans lined up, especially during higher volume periods. Ensuring you could relax and enjoy your night out was our top priority, so hearing that our prompt response made a difference for you truly means a lot to us.
Thank you again for the kind words, and we look forward to helping you with your next seamless adventure!
Justin
Manager of Customer Service
The process of ordering through Giftory was fast and easy.
Reply from Giftory2026-06-12
Hi!
Thank you so much! We are thrilled to hear that ordering through Giftory was fast and easy for you. Our main goal is always to make getting your vouchers as quick and stress-free as possible.
We truly appreciate you taking the time to share your feedback, and we look forward to helping you with your next order!
Justin
Manager of Customer Service
I ordered something from Giftory a long time ago where I used to work and they had an old email on file which I changed when I placed this current order on June 3rd. This was a birthday gift for my daughter to be delivered by her birthday in "box with a certificate" via regular mail. I got a confirmation email, then received a copy of a "Email" certificate - but I did not want the gift to be sent via email so I called. The first customer service rep I spoke with checked everything out and told me they knew I needed the "gift box" delivered before a certain date, but since that wasn't going to happen, they emailed me the "gift" in case I just wanted to forward it to my daughter's email. He said he updated my email to reflect the correct one, and actually resent the "gift email" again so I could forward it to her and even offered to email her directly, which I declined as her birthday wasn't for a couple of days and I wanted it to be a surprise and placed that gift email into a folder. When I went to send it to her on her birthday, the correspondence emails were there, but the "gift emails" had all disappeared! I called customer service in a panic, and their customer service rep, Rose, helped locate my order-noticed it was still under my old email address-she updated to the correct address on my account - sent me another "gift copy" of the email to me, but also emailed the gift certificate electronically directly to my daughter so I would not have to forward a copy to her. That is incredible customer service and am so appreciative of how both reps were so kind, understanding and were ready to resolve my issue with such a positive attitude. I am so impressed and I highly recommend Giftory if you need a special gift for anyone! I know I will continue to use them in the future.
Reply from Giftory2026-06-12
Hi!
Thank you so much for sharing this incredible story! First and foremost, a very happy belated birthday to your daughter! I am so glad to hear that despite the initial mix-up with the physical gift box and the email updates, our team was able to step in and save the surprise for her special day.
Both of the representatives you spoke with, especially Rose, embody exactly the kind of care, positivity, and quick problem-solving we strive for every day. Keeping a birthday surprise intact can be incredibly stressful, and I am so proud that Rose was able to jump in, update your account correctly, and get that certificate directly to your daughter to put your mind at ease. I will be sure to share this beautiful feedback directly with Rose and the rest of our team—it will absolutely make their day!
Thank you so much for your high recommendation and for choosing Giftory for such a special occasion. We are truly grateful to have you as a customer, and we look forward to helping you celebrate many more special moments in the future!
Justin
Manager of Customer Service
I was lured in by a birthday discount then it wasn’t accepted
Reply from Giftory2026-06-12
Hi,
Thank you for sharing your feedback. I took a look at your order and it looks like you purchased gift cards which are non discountable products on our site and listed in the promo terms as non discountable. That being said, I want to make this right for you. Please call 202-719-0385 and ask for Justin and I will take care of you.
Best,
Justin
Manager of Customer Service
Great customer service and responsive to every question.
Reply from Giftory2026-06-05
Hi!
Thank you so much! We take a lot of pride in being there for our customers, so hearing that our team provided great service and was truly responsive to every single question completely makes our day.
No question is too big or too small when it comes to locking in a great experience, and we are thrilled we could make the process smooth for you.
Thank you for the wonderful feedback, and we look forward to helping you with your next adventure!
Justin
Manager of Customer Service
