Giftory

Hi! Thank you so much for sharing your experience! I am so glad to hear that booking your Hilton Head Distillery tour was nice and smooth, and that you enjoyed a great price on it. I am so sorry to hear that part of your party fell ill, but I am thrilled that our team was able to step in and get that refund processed quickly for you without any hassle. We know that life happens and health comes first, so keeping our policy flexible and responsive during stressful moments is always a top priority for us. Thank you again for the high recommendation, and we hope the rest of your group had a wonderful time at the distillery! We look forward to helping you plan your next adventure soon. Justin Manager of Customer Service

Hi! Thank you so much! We are thrilled to hear that you had an excellent experience with our customer service team and found our booking website super easy to use. Making the entire process simple and seamless from start to finish is always our top goal. We truly appreciate you taking the time to share your feedback, and we look forward to helping you book your next great experience! Justin Manager of Customer Service

Hi! Happy Birthday to your son! 🎂🎉 I am so glad to hear that everything got sorted out just in time for him and your daughter to head to the theater and enjoy a great movie day together! It truly means the world to us that you have been a repeat Giftory user and that our movie packages have been a smooth experience for you over time. Even when a small technical hiccup pops up, our goal is to jump in and solve it as fast as humanly possible—and I am so happy to hear that Lloyd stepped up and got those tickets into your hands quickly! I will definitely pass your shout-out along to Lloyd; knowing he helped save movie day for a birthday celebration will make his day! Thank you so much for your continued trust in Giftory, and I hope your son has an amazing birthday! Justin Manager of Customer Service

Hi Deborah, Thank you for providing your feedback, and I am sorry you had a negative experience when booking your experience. I did look up your information in our system, but was unable to find any communication under the name provided here. Can you please give me a call at 202-719-0385, and we can make this right for you? Best, Justin Manager of Customer Service

Hi! Thank you so much! We are thrilled to hear that you had a great experience with Giftory and that our customer care team was able to jump in and smooth out any glitches along the way. Knowing that our team took care of you and left you with a "big recommendation" truly means the world to us. Making sure every experience goes as smoothly as possible is always our top goal! Thank you again for choosing Giftory, and we look forward to helping you plan your next great adventure! Justin Manager of Customer Service

Hi! Thank you so much for the kind review! We know that plans can change, so I am thrilled to hear that our team was able to step in and make rebooking your experience completely smooth and hassle-free. Knowing that you had such a helpful experience and would highly recommend us truly means the world to our team. We appreciate you taking the time to share your feedback, and we hope you have an absolutely wonderful time on your upcoming adventure! Justin Manager of Customer Service

Hi, I am so sorry to hear about this, and I completely understand why you are so upset and frustrated. Expecting a fun day out at a Cubs game only to have your order suddenly canceled, your seats lost, and $100+ taken out of pocket with poor communication is completely unacceptable. To address what happened immediately: when ticket availability changes rapidly on live venue sites (like MLB games), inventory sync delays between our ticket fulfillment partners can sometimes cause an order to fail or auto-cancel if those exact seats sell out before the partner locks them in. However, receiving no communication for 4 hours and getting unhelpful answers from support is a major breakdown on our end, and I sincerely apologize for how shady and stressful this felt. We want to fix this for you right away. Because I want to make sure you are properly taken care of, please email us directly at [email protected] or reply to your open ticket and bring attention to Justin. I will personally handle this myself for you. Additionally, please feel free to call at 202-719-0385 and ask to be connected to Justin I am truly sorry that this ruined your plans for the game, and I appreciate you giving us the direct feedback so we can address both the ticket system issue and our support communication. Justin Manager of Customer Service

Hi! Thank you so much for taking a chance on us! Taking a leap on a new company can feel like a bit of a risk, so I am absolutely thrilled to hear that your experience buying the escape room certificate was super simple and that your reservation was confirmed in just a couple of hours. Getting a great discount on a fun adventure is always a win, and we are so happy we could make the booking process completely seamless for you. I hope you and your group have an absolute blast solving the puzzles and escaping in time! Thank you again for giving Giftory a shot, and we look forward to helping you find your next great experience! Justin Manager of Customer Service

Hi! Thank you so much for the wonderful feedback! I am absolutely thrilled to hear that our support team was incredibly kind, responsive, and helpful. We always aim to clear up questions quickly and make the entire process as seamless as possible, so knowing they did exactly that for you truly means the world to us. I will be sure to share your kind words with the whole team—it will absolutely make their day! Thank you again for choosing Giftory, and we hope you have an amazing time enjoying your experience! Justin Manager of Customer Service

Hi! Thank you so much! We are thrilled to hear that you loved our variety of options and had a great experience with our customer service team. Providing a diverse selection and being there whenever you need support is exactly what we strive for every day. We truly appreciate you taking the time to share your feedback, and we look forward to helping you find your next great experience! Justin Manager of Customer Service

Hi! Thank you so much! Hearing that we are consistently easy to use and that our customer service team is always responsive truly means the world to us. We love being your go-to for experiences, and making sure every single interaction you have with us is seamless is always our top priority. We appreciate your continued support and look forward to helping you book many more great adventures ahead! Justin Manager of Customer Service

Hi Mike, My name is Justin, and I am the Head of Customer Experience here at Giftory. I wanted to reach out to you to better understand your experience. I do see that you sent you request in at 8:53 PM EST on July 6 and that the booking was fulfilled at 10:41 AM EST the next morning. We do let you know that bookings can take up to 48 hours, and so we were able to beat that service level by quite a bit in your case. We are also working on automating more and more of our experiences on our site for instant bookings, but we are reliant on the providers to get that set up. So in this case, we have not been able to get that set up with Chicago 360 yet, but we are working on it. I would love to hear more about your experience on our site, and at Chicago 360. Please feel free to give me a call at 202-719-0385, and we can figure out how we can make this right for you. Justin Customer Service Manager

Hi! Shout out to your wife! It sounds like she absolutely nailed it, and honestly, letting her take the reins while you just sit back and enjoy the gift is the perfect way to do it. We are so glad she chose Giftory to treat you, and we hope you had an absolutely fantastic time. Thank you to both of you for being a part of the Giftory family! Justin Manager of Customer Service

Hi! Thank you so much! We are thrilled to hear that our response was prompt and that the booking process was a breeze for you. We absolutely love your enthusiasm and cannot wait for you to head out and enjoy your Giftory experience! Have an amazing time making unforgettable memories, and please let us know if you ever need anything else. Justin Manager of Customer Service

Hi! Thank you so much for the feedback! I am so glad to hear that you found our website easy to use and had a great experience with our customer service team. I really appreciate you mentioning the same-day voucher policy. While we do try to note the processing windows, your feedback is a great reminder that we can always make those details clearer before checkout. I am absolutely thrilled that the business was able to accommodate you anyway so you didn't miss out on the fun! Thank you again for choosing Giftory, and we look forward to helping you book your next experience! Justin Manager of Customer Service

Hi, Thank you for providing your feedback. The request for the review comes after you are booked and we are requesting your feedback on your experience with Giftory, not the Mystery Picnic you were booked for. We have booked you and sent you confirmation, but I would love to discuss your experience and get more feedback on how we can make this better for you. I have reached out via email, but please give us a call at 202-719-0385 to discuss. Best. Justin Manager of Customer Service

Hi! Thank you so much! We are absolutely thrilled to hear that you love your gift. Bringing joy and helping people celebrate special moments is exactly what we love to do. We appreciate you taking the time to share your excitement, and we hope you have an incredible time enjoying your experience! Justin Manager of Customer Service

Hi Cassandra, Thank you for your feedback, and I apologize for the confusion on the location. I have spoken to the agent who booked your experience and they missed a step to update the confirmation email to your requested location of Kansas City. Rest assured you are booked for that Kansas City location as requested, and we will reach out via email to confirm as well. Please give us a call at 202-719-0385 should you need any additional assistance. Best, Justin Manager of Customer Service

Hi! Thank you so much! We are thrilled to hear that you found the process super easy and loved our prices. Providing great deals and a seamless experience is exactly what we strive for every day. We truly appreciate you taking the time to share the love, and we look forward to helping you find your next great adventure! Justin Manager of Customer Service

Hi! Thank you so much for sharing your experience! I am absolutely thrilled that we were able to get back to you within two hours and secure your first-choice tour for the very next day, especially since you were feeling a bit worried about the tight timeline. I also really appreciate you highlighting the confusion around replying to the message for clarification. We want communication to feel completely effortless, so knowing exactly where the process felt a bit unclear gives us a fantastic opportunity to improve. I will share this directly with our product team so we can make the reply system much more obvious and user-friendly moving forward. Thank you again for choosing Giftory, and I hope you have an absolutely incredible time on your tour! Justin Manager of Customer Service