Giftory

Hi! Thank you so much for the feedback! I am thrilled to hear that our team was able to resolve your booking issue almost instantly and that you found our representatives to be responsive, courteous, and efficient. We always aim to provide fast and helpful support when you need it most. I also really appreciate your honesty regarding the booking process itself. We want the entire experience to be seamless from start to finish, so hearing that it felt a bit opaque gives us a great opportunity to improve. I will certainly share this with our product team so we can work on making the steps clearer and more transparent for everyone moving forward. Thank you again for choosing Giftory, and we look forward to making your next booking even smoother! Justin Manager of Customer Service

Hi! Thank you so much! We are thrilled to hear that our team was quick to respond and accommodating to your specific needs and requests. We know that every booking is unique, so making sure the process is flexible, fast, and tailored exactly to what you need is always our top priority. Thank you for sharing your experience, and we look forward to helping you plan your next customized adventure! Justin Manager of Customer Service

Hi! Thank you so much! We love hearing that the booking process was smooth and easy for you. Our goal is always to make getting to your next experience completely stress-free, right from the very start. We appreciate you taking the time to share your feedback, and we look forward to helping you book your next adventure soon! Justin Manager of Customer Service

Hi Catherine, Thank you for your feedback, and I apologize for the negative experience. I do want to answer the issues here, and let you know that because there were 6 different payment attempts across 4 different credit cards, your original order was flagged as suspicious. With that many attempts, we have to be extra cautious to ensure that the transaction is legitimate. As for the booking process, we are a gifting company, first and foremost, so what you are purchasing is a gift voucher for an experience. The intention is that the person receiving the gift will be able to choose their own date based on availability instead of the gifter choosing the date for them. I do see we were able to get you booked for your Mystery Dinner, and I hope you have a great time! I would love to hear more of your feedback and left you a message and sent an email. Please feel free to call 202-719-0385 to chat more about your experience so we can have an opportunity to make it right for you. Best, Justin Manager of Customer Service J

Hi! Thank you so much! We work hard to make sure our experiences are not only unforgettable but also accessible, so hearing that you found our rates reasonable and our service both fast and reliable is exactly what we love to hear. We know that great service means being there when you need us without any unnecessary delays, and we are thrilled we could deliver that for you. Thank you for taking the time to share your feedback, and we look forward to helping you lock in your next great adventure soon! Justin Manager of Customer Service

Hi! Thank you so much! We love being your go-to spot for purchasing tickets, and hearing that you think our customer service is amazing completely makes our day. We always want the buying process to be smooth, but knowing you feel supported every step of the way is what we care about most. Thank you for the wonderful feedback and for choosing us. We can't wait to help you get your tickets for the next big event! Justin Manager of Customer Service

Hi! Thank you so much for taking the time to give Rose this wonderful shout-out! We try to make our FAQs as clear as possible, but nothing beats talking to an actual person who can break things down and clear up the confusion completely. I am so glad Rose was able to help you navigate your AMC Theater voucher so you can get back to focusing on the fun part—the movies! I will absolutely make sure she sees this note today. Hearing that her help earned us a recommendation means the world to her and the whole team. Enjoy your movie night, and thank you again for choosing Giftory! Justin Manager of Customer Service

Hi! Thank you so much for this incredible feedback! Last-minute bookings can definitely bring a bit of panic with them, so I am absolutely thrilled that our customer service team was able to step in and turn what could have been a stressful scramble into a totally seamless experience. Our team takes a lot of pride in being responsive and efficient, but hearing that their professionalism and commitment to making things work out perfectly made such a difference for you truly makes our day. We love being your go-to for unique gift experiences, and knowing that we have earned your highest recommendation and your future business means the world to us. Thank you again for sharing your experience, and we can't wait to help you lock in your next adventure—whenever you're ready! Justin Manager of Customer Service

Hi, I am so sorry for the booking delays and the trouble reaching us regarding your refund. Because your review is anonymous, I can't look up your account details. Please send an email to **[email protected]** with your **order number** or **purchase email address**. You can also reach our team by phone—we are available Monday–Friday from 9 AM – 7 PM EST, and Saturday–Sunday from 11 AM – 7 PM EST. If you email, please mention my name, Justin, so it comes straight to me, and I will personally handle your refund immediately. Thank you for your patience, Justin Manager of Customer Service

Hi! I am so glad you found us, too! Welcome to the Giftory family. Hearing that our vouchers are easy to redeem and, better yet, that they let you enjoy amazing experiences for a fraction of the cost is exactly what we love to hear. We firmly believe that making great memories shouldn't have to break the bank, so it is awesome to know we are hitting the mark for you. Thank you so much for the kind words. We can't wait to help you lock in your next budget-friendly adventure! Justin Manager of Customer Service

Hi, I am so sorry to hear about the trouble you ran into with your AMC voucher, and I want to apologize if the response you received came across as dismissive or unhelpful. While there are times when an issue has to be routed directly to the theater's own ticketing system for deeper troubleshooting, we never want you to feel like your problem is simply being passed off. Our team should always ensure that redirections to our partners are handled with clear instructions, empathy, and a supportive tone so you know exactly what steps to take next. I will certainly sync with our staff to make sure we are communicating these handoffs much more gracefully in the future. I still want to make sure you get this sorted out so you can enjoy your movie night. Could you please provide your **order number** or the **email address** associated with your Giftory purchase? Once I have that, I will personally review the voucher on our end and do everything I can to help get this resolved for you. Thank you for bringing this to my attention, and I appreciate your patience as we work to make it right. Justin Manager of Customer Service

Hi! It was truly my pleasure to help you out! Misunderstandings happen all the time, especially when you are looking through so many different experiences, so I am just glad I could step in and make the refund process completely stress-free for you. We always want you to feel confident and happy with your purchases, and if a mistake happens, we are not here to make things difficult. Thank you so much for the kind words! Whenever you are ready to find your next adventure, please let me know. I will be right here to help you get it sorted. Justin Manager of Customer Service

Hi! I am so happy to hear that you and your family had such a wonderful time touring the Highlands! It is such a vibrant area with so much incredible history and flavor, so sampling the fare from those historic local establishments sounds like the perfect way to spend the day. I appreciate your feedback regarding the booking process as well. While I am glad it was fairly easy once you found the right spot, we always want the journey to the right page to be completely seamless. I will certainly share this with our web team to make sure we keep improving our site navigation. Thank you so much for sharing your family's experience, and we hope to help you plan your next neighborhood adventure soon! Justin Manager of Customer Service

Hi! I am so glad our support team could help you navigate that glitch! Technical hiccups are never fun, especially when you are just trying to get your plans sorted, so I am thrilled we could step in and get everything back on track for you quickly. We always want the experience to be as smooth as possible, but when a glitch does pop up, we make it our priority to handle it swiftly so you can focus on the fun stuff. Thank you so much for the great feedback, and please don't hesitate to reach out if you ever need anything else. Enjoy your experience! Justin Manager of Customer Service

Hi! Thank you so much! We know your time is valuable, so we always strive to combine friendly support with lightning-fast answers. Hearing that you had an amazing experience with our customer service team absolutely makes our day. If you ever need anything else as you get ready for your next adventure, you know where to find us. Enjoy your experience! Justin Manager of Customer Service

Hi, Thank you for providing your feedback. From what I can see, Miranda was helping you back in Febraury, but never received a response to her last email. I do see that you were able to get your gift card on May 18th, but I want to make this right for you. Please call us at 202-719-0385 and ask for Justin and I will make sure you are taken care of. Justin Manager of Customer Service

Hi! Congratulations on your wedding! A hotel stay is such a thoughtful gift for a newly married couple, and I am so glad to hear that the entire experience—from selecting your location to checking in—went so smoothly for you. I really appreciate your honest feedback regarding our hotel inventory. While we curating our selection to focus on quality, we are always working on expanding our options to give our guests even more choices. I am thrilled to hear that the accommodations you chose provided excellent service and amenities, and it was wonderfully accommodating of the hotel staff to let you keep the same room for your second night so you could enjoy an uninterrupted weekend getaway. That flexibility is exactly what we aim for when someone gives a Giftory experience, allowing you to choose the "when and where" that works best for your lives. Thank you so much for sharing your story, and we wish you both a wonderful journey ahead in your marriage! Justin Manager of Customer Service

Hi! I am absolutely thrilled to hear that! There is nothing quite like mastering a new culinary skill, and it sounds like Dobbie was the perfect guide to make the whole process smooth and fun. Learning how to fold and fill dumplings so they look perfect is no small feat, so kudos to you! Having a great new party trick up your sleeve is definitely a major bonus for your next gathering. I will be sure to share this wonderful feedback with Dobbie—she will be so happy to know she has some returning students to look forward to in the future. Thank you for sharing your experience, and happy cooking! Justin Manager of Customer Service

I received a voucher as a gift and had a great experience with Giftory! I submitted my request and received a response the same day confirming that my requested date and time were available, along with a few additional details they needed. Shortly after, my experience was successfully booked. Thank you! I would definitely recommend using Giftory!

Hi! What an incredible note to read! I am absolutely thrilled that the brunch cruise turned out to be one of the best gifts you have ever received. Your daughter clearly has excellent taste, and we are so happy we could feature such a memorable experience for your family. I am also glad to hear that our customer service representative and the online booking process made everything smooth and easy for you. We always want the journey from receiving a gift to actually enjoying it to be completely stress-free. Hinting to the kids that you would love another Giftory Christmas is the ultimate compliment! Thank you so much for sharing your experience, and we look forward to helping your family plan your next great adventure. Justin Manager of Customer Service