Gisou (gisou.com) has a 2.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 2% of negative reviews. Last updated 2026-08-10.
What people say
A
Ana · 1 review · Experienced 2026-06-16 ·
★★★★★
Order placed on May 17th still not received
I have placed an order on May 17th (yes, a month ago!) and have yet not received the products. When I emailed them I only received an automated message with my DHL tracking which only said that the order has been generated and not shipped yet. I checked today and it has STILL not been shipped. It is unacceptable. I have never waited this long for a package from them and the company is not taking my request serious. Customer service has gone down the drain at Gisou, unfortunately. At this point I want my money back. There is a 30day rule under consumer protection laws in the EU, if no delivery time was explicitly agreed upon, the company must ship your items without undue delay, and no later than 30 days after purchasing. I will try one more time and then take legal actions. Be aware if you purchase future products.
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Inès · 1 review · Experienced 2026-06-02 ·
★★★★★
Do not recommend!
I tried this conditioner for several weeks and have to say I was shocked by how bad it was. I was especially surprised because I had previously liked their mask.
First, the cap didn't work properly, so I ended up having to make a hole in the bottle just to get the product out. Second, after only one week of use, my hair became extremely dry.
When I contacted customer service, their response was to give me "some tips" on how to use the conditioner, such as "focusing it mainly on the mid-lengths and ends." LOL.
Overall, this was a very disappointing experience, both with the product and the customer service.
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Maria · 4 reviews · Experienced 2026-05-31 ·
★★★★★
Worst customer service - faulty lip gloss and missing perfume
The worst customer service - defective product and a missing product
I ordered two items, a lip gloss and hair perfume. In the order, the perfume was missing and I have been chasing them for over a week now. The customer services admitted to opening every email that I sent chasing the replacement and said we saw all of them but chose to respond days later so they weren’t ignored. Not only did they lie and say it’s processed in one email and then in the next said it takes a week to process. All in an effort to not refund me for the missing item.
To add to the issue the lip gloss is faulty, with bits of plastic coming out of it and is leaking. I’ve raised this in emails where I chased them, they’ve ignored every mention of this even though I sent them images.
This is the kind of response customer service Marwa said “Since you contacted us several times requesting that the order be placed again, we went ahead and arranged the replacement immediately to avoid any further delays.
We apologize for any inconvenience or confusion the previous e-mail may have caused. We were simply keeping you informed about the reason for the delay in our response.
As the replacement order has already been processed, we are unfortunately unable to cancel it or issue a refund at this stage.”
Then the following email, two hours later, she said “If you send new emails, your email will be pushed to the back of the queue. As soon as the e-mail is opened, we can see everything that is sent.
Unfortunately, we don't have the exact processing time, but it might take a week depending on where you live.”
So clearly lying
Order number GI873109.
The product is satisfactory but I cannot get support with cancelling my subscription. I have contacted customer services as I feel somewhat uncomfortable about any company that hides the cancel option. It has made me question how legitimate their claims are for their products too. I can see others are having the same issue. Gisou - just put the cancel option in the same place as 'skip' or 'reschedule' - otherwise you look like a scam company! Very disappointing...
C
Consumer · 3 reviews · Experienced 2026-05-27 ·
★★★★★
I was helped with my complaint in the…
I was helped with my complaint in the most easy and professional way. The only Thing that could be better is the amount of packaging and wrappimg that comes with one small item. It definently adds to the experience, but I would prefer less waste.
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Henny M · 2 reviews · Experienced 2026-05-26 ·
★★★★★
Disappointed
Did not receive my package and neither did the shipping company nor did Gisou do much to help. Super disappointed
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Dolores Martin · 18 reviews · Experienced 2026-05-20 ·
★★★★★
Great customer service
Great customer service. My issue was satisfactorily resolved
This honey oil lip gloss? I wasn’t prepared. I put it on and immediately knew I would always have one or three. It’s smooth without being greasy, shiny without being sticky, and makes my lips very moisturized after its gone. Total gamechanger. I’ve already mentally replaced every other gloss I own. And honestly, the customer service surprised me in the best way. I had a small question about my order, and they replied so fast I had to double‑check the timestamp. They were friendly, helpful, and actually sounded like real people not those copy and paste responses some brands send. It made the whole experience feel really personal.
So yeah, between the gloss itself and the way they treat their customers, I’m officially a forever fan. This brand understood the assignment!
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Wan · 1 review · Experienced 2026-05-18 ·
★★★★★
The lipgloss is very moist and the…
The lipgloss is very moist and the packaging is good and I have tried everything but it’s my friends and it really expensive
My experience with Gisou was extremely disappointing. For products at such high prices, the quality and customer service were honestly unacceptable. The lip oil I purchased leaked and damaged my belongings, yet the brand showed no real accountability or genuine effort to resolve the situation.
It honestly felt like the company cares more about selling an aesthetic and maintaining a luxury influencer image than offering quality products or respecting customers when problems happen.
Thankfully, Sephora handled the situation much more professionally and allowed me to exchange the product for a lip oil from another brand that is significantly better quality and even less expensive.
This experience completely changed my perception of Gisou. In my opinion, this brand is not worth the money at all, especially when customer frustration and negative experiences clearly do not matter to them.
I signed up to a subscription for their shampoo and conditioner having heard good things, but honestly it made my hair feel so sticky and unclean straight after washing. You cannot cancel your subscription for 3 months, so I changed my order to the hair oil and mask which is also just awful to use and makes my hair feel dirty and heavy! I emailed customer service and asked if they could cancel my subscription or change it to a non-hair product and they’ve said no. So now I’m having to pay for another month of product I don’t like! Don’t sign up to their subscribe and save and make an error like me!! What a waste of money.
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Melissa · 1 review · Experienced 2026-04-01 ·
★★★★★
Do not purchase the lip oil
Do not purchase the lip oil, packaging is terrible product leaked out and got on everything.
Don’t bother with customer service, just a terrible experience!!!
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Lara · 1 review · Experienced 2026-04-25 ·
★★★★★
The product milky mocha lipoil is…
The product milky mocha lipoil is really great. It gives good kip treatment. The only small thing was that the package broke, but Gisou send me a new one and I really appreciate it.
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Zsófia Nagy · 1 review · Experienced 2026-04-24 ·
★★★★★
I love Gisou products
I love Gisou products. Unfortunately, one of my previous lip oils was defective, so I contacted customer service. They were extremely helpful, and I’m very grateful for the replacement products they sent. I truly appreciate their kind and professional support!
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Svo · 9 reviews · Experienced 2026-04-24 ·
★★★★★
Bought the gisou honey lip oil
Bought the gisou honey lip oil. At first I was very happy with the product, since the actual product is great. I also use their hair products and these are amazing. However, the packaging of the lip oil is a disaster, the top broke without any reason and therefore the product leaked all over my bag. Upon further investigation on the internet, I found out that this is a common problem, I don’t understand why this is not beging addressed.
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Evita · 10 reviews · Experienced 2025-12-21 ·
★★★★★
I ordered before Christmas
I ordered before Christmas. Some of the items I used for presents. Hair oil and mask are nice. Other than that, oil bottles were leaking, and lip oils didn’t help with dryness at all, also, got one lil oil for myself- guess what, it’s leaking. I cannot put it anywhere cos it will leave oily marks everywhere. For the price I paid, I did expect better!
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Julia · 1 review · Experienced 2026-04-14 ·
★★★★★
I’ve always been a fan of Gisou hair…
I’ve always been a fan of Gisou hair products, which makes this experience particularly disappointing. Unfortunately, the lip gloss has been a complete waste of money. From the moment I opened it, the applicator detached, leaving me with a sticky, unusable mess.
Within just two days of purchase, the product had already leaked in my vanity, leaving the tube half empty. This points to a serious issue with the packaging quality.
Beyond that, the formula itself was also disappointing—it left my lips feeling uncomfortably sticky and gave them an unflattering yellow tint.
For a product at this price point, I expected much better in terms of both packaging and performance.
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Anoniem · 9 reviews · Experienced 2026-03-17 ·
★★★★★
Honest review
I used to absolutely love Gisou, but unfortunately my recent experiences have been really disappointing.
The reason I kept buying from this brand is because their old hair mask was genuinely the best mask I’ve ever used. It made my hair incredibly soft, and I would have repurchased it over and over again. I’m still very sad that it was discontinued.
Since then, I’ve tried multiple products, hoping to find something that would give me that same result, but nothing has come close.
• The styling cream and leave-in conditioner spray are, in my opinion, the worst. They actually make my hair feel dry and cause a lot of tangling instead of detangling. I also really don’t like the scent, which makes it even harder to use them.
• The hair serum doesn’t seem to do anything noticeable for my hair.
• The hair oil is okay, but only as a pre-wash treatment. Using it on dry hair just makes it look greasy very quickly.
• The new hair mask is not bad, but it doesn’t give the same softness as the old formula at all.
The only product I still genuinely like is the hair perfume — it smells really good.
Overall, I feel like the brand doesn’t deliver the same quality it used to, especially considering the price point. Most of the products I’ve tried — especially the leave-ins — feel very average and honestly give me “drugstore” results.
Maybe it just doesn’t suit my hair type, but I’m mainly disappointed because I know what this brand used to be capable of. I really wanted to love these products, but they just don’t work for me.
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Linda · 2 reviews · Experienced 2025-11-24 ·
★★★★★
Lip gloss very poor!
Unfortunately, not a good review. I ordered three lip glosses, and all three leak profusely! You absolutely cannot carry them in a bag. So be careful! Because now my nice bag is full of lip gloss. I've never had this problem with other brands. It even leaks when standing upright. I reported this by email on March 4 and asked for advice, but still no response... I won't be ordering them again for this reason! Poor customer service too!
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Venus · 6 reviews · Experienced 2026-03-06 ·
★★★★★
I was not satisfied at all 👎
I was not satisfied at all 👎. I suggest you don't buy it, it's a waste of money
