Gisou

Faulty communication

I ordered one of their products the 26th of November 2025. A couple of weeks went by without any delivery even though I could trace my order, only to then figure out a month later that they had returned my order back to a warehouse in the Netherlands ( even though the pdoruct needed to be delivered in Belgium) and all this without informing throughout the whole process. Even when I told them about this they never responded, never delivered my product and refunded it in the end without interaction. Absolute dissappointment

No information on orders!

Unfortunately, I’m very disappointed with the customer service and the status of my orders. I placed two orders over a month ago and paid in full. One order was delivered incorrectly and a replacement was promised – making it 3 shipments plus Honeypup in total also 4 packages. I’ve received no replies to my emails and no tracking information or updates for weeks. I can understand that it was Christmas season and you have many orders but to not get any answers or information about the order is not acceptable specially because I paid over 250€ for the orders already!

I would want to put a 0 i orderd and I…

I would want to put a 0 i orderd and I still haven’t recieved my package.( I orderd a month ago) I have reached out 5 times now i i still haven’t gotten a reply back. Its been a month I want my package our my money back.

I can’t complains this brand has over…

I can’t complains this brand has over exceeded on their products. I always recomen them

Gisou is the only brand they reached…

Gisou is the only brand they reached back out to me to start doing Pr packages & hopefully becoming an influencer! Very grateful

No replies/ awful service

Ordered product on 22nd November. Heard nothing for a couple weeks, decided to email them. They responded saying the delivery address was invalid. I re-sent the address and heard nothing again. Christmas passed and never received the package nor an update on the delivery. Emailed twice asking for an update and heard nothing. Only when I raised with my bank for a chargeback claim did they finally message to say about the refund being accepted. Never using them again

FRAUDE!!!!

Ordered, paid, and received NOTHING from Gisou. Customer service is ignoring me. This is not how you treat customers. 120 € !!!!!!!!!!!??????!!!!!!!!

Order not delivered and no response for 3 weeks

I ordered as a Christmas gift for a family member on the 14th December, their website stated that orders should be made by the 17th December to guarantee Christmas delivery. It is now the 5th January and my order hasn’t even been dispatched, never mind delivered. I reached out to Gisou customer service via email and via instagram and now have 5 messages which have been completely ignored with no response and they don’t have a UK customer service number to contact. Disappointed and frustrated at the lack of response and lack of goods that I’ve paid for.

package not delivered and no one answers

No one of the customer service answers my emails.

I had to return a few things I got I…

I had to return a few things I got I shipped those back never hear anything about my refund so I emailed Gisou twice they never even tried to reply I ended up having to file a claim through PayPal to get my money back a month later because no one actually wanted to help me I will never purchase from Gisou again because of this experience

She/he/they were super polite and kind,

My experience was great

My experience was great! They replied fast, weren’t rude, and were very helpful. They apologized for not being able to accept my request, and explained why instead of just scooting me along!

Excellent service - thank you

Had an issue with the honey infused lip oil but the customer service was honestly fantastic. It’s the 1st of Jan so I really wasn’t expecting a response but I emailed anyway thinking they may get back next week or so but I received a response within about an hour and the adviser, Gigi, was absolutely lovely, instantly fixed the issue, validated the issue and explained prevention for the future. I am so grateful and has made me love the brand more :) x

there was a mix up with my order and…

there was a mix up with my order and they were super helpful!

Too expensive for what it is

The products are cute but overpriced

The products are cute but overpriced. Didn’t see really a difference on my hair

Poor customer experience and shipping

Dear Gisou Team, I have been a loyal Gisou customer since the early days of the company. Over the years, I have attended multiple pop-up events and made several online purchases. Unfortunately, my most recent experience has been so disappointing that it has made me reconsider my loyalty to the brand. At the end of November, I placed an online order for a Gisou set. I did not receive any notification confirming that the package had been shipped or delivered. I eventually found the box lying unattended in the hallway. When I opened it, I discovered that the set was completely broken, with glass shards and oil spilled throughout the package. I contacted the Gisou customer support team on December 2 to report the issue. I did not receive a response until December 8, when I was informed that a replacement set would be shipped and an apology was offered. However, after that email, I received no shipping confirmation or further communication. On December 15, I followed up requesting an update, but I received no response. By December 23, having still received neither a replacement nor any communication, I requested a refund. To date, I have received neither a refund nor a replacement package, and no one from your team has contacted me. It is incredibly disappointing to see a company that places such a strong emphasis on sales volume and PR, yet fails to manage a fundamental part of its business—order fulfillment and customer care. This experience has left me feeling ignored and undervalued as a long-time customer. I expect a prompt resolution to this matter and would appreciate immediate confirmation regarding my refund or replacement.

First time ordering and really disappointed — I never received my package or any response from customer service.

This was our first time ordering as a group from Gisou as a birthday present for a friend, and we were really excited. Unfortunately, I’m sorry to say that it has not been a good experience. It has been very frustrating and time‑consuming. We placed our order on the 2nd of December. Delivery to Belgium should have taken only two working days, but the tracking showed no progress after the 5th of December. I was patient and waited until December 11 to email customer service. The automatic reply stated that it could take 2–4 business days to receive an answer. Again, I waited longer, trying to be patient and understanding since this is a busy time of year for many businesses. But still, there was no response whatsoever — and still no progress on the tracking to this day. So, I emailed again on December 17 and 19, attaching my original message. I understand that things can go wrong, but at some point it is simply not acceptable to leave your customers in the dark for this long, especially when everything has already been paid for. I ordered a month in advance to make sure everything would arrive on time, yet it still won’t be here for our friend’s birthday, which is really disappointing. As first‑time customers, this has left a very bad impression. We still hope for a good outcome and a reply from customer service — and at the very least, some form of compensation to consider placing future orders.

Feels like a scam. AVOID!

Ordered on the 12th of December and didn't hear anything at all. So I emailed customer service on the 22nd... automated response. It's now Christmas Eve and I rechecked the Shop App and DPD - 'We've received your order details, but have not yet received your parcel'. So I guess it's not coming in time for Christmas... or perhaps at all! So I emailed again today... automated response. However they processed the payment immediately. SEEMS LIKE A SCAM - AVOID!

Terrible experience

Terrible experience Ordered parcel on the 9/12 and still not received it yet and not heard anything. Awful!!