Gisou

I returned my Gisou order weeks ago

I returned my Gisou order weeks ago. I tracked it, it has been confirmed and received. And then? Silence. No refund. No reply. No accountability. Just a black hole of customer service where emails go to die. For a brand that prides itself on luxury and polish, this experience felt anything but. I’ve followed up multiple times, provided proof, waited patiently. Still nothing. If you value your time, money, or basic respect as a customer, think twice before ordering from Gisou.com. This wasn’t just disappointing, it was disrespectful.

Order never arrived, poor customer service

I've ordered the products from their official website around week ago and heard nothing. Order: GI708439. Sadly there is no tracking or any other way for you to see the order process. The customer support email is not available, there is no phone number to contact and no way of contacting anybody. It was supposed to be a Christmas gift and now I have nothing and no way to ask for refund.... Terrible customer service, please do better

I made purchases on December 12th

I made purchases on December 12th. It's now December 22nd and I haven't received the product or any tracking number. Five days ago, I wrote email to support, and a robot responded and kindly asked me not to email anymore and just wait for a response from them.

Lip-oil sticky toffy…

My lip-oil bottle broke and there was more than 3/4 still in there. So I emailed the customer service and explained the problem. They wanted my order number. Couldn’t find it at first so they did everything to help me out and at the end when finally found my order number they immediately send me a new lip-oil.

GI686164 Unresolved issue due to lack of customer support

order GI686164, my order was incomplete: one item was missing (leave-in conditioner). I have sent several reminder emails about this, but unfortunately I never received a response. I find this very disappointing, especially since it was a Christmas present for my daughter. I hope they will still resolve this matter.

I absolutely loved all of my products…

I absolutely loved all of my products from Gisou. Even though there was a small mix-up with my order. I had got the wrong hair perfume.. I received milky mocha instead of sticky toffee(which btw both smell amazing). Their customer service was incredibly prompt and understanding. They got back to me within a day! It made the whole experience stress free. They sent me another set and everything arrived perfectly, and I’m so happy with my items. I really appreciate the care Gisou puts into both their products and their customers!! I’ll definitely be ordering again :)

Best customer service ever

Complete lack of professionalism and accountability

Order placed on November 24th. After receiving no updates whatsoever, I opened a support ticket on December 8th asking about the status of my order. I received no response. A week later, still with no communication, no shipping confirmation, and no tracking number, I was forced to open a PayPal dispute. Only then did I finally get a response — a refund — with the excuse that the shipping address was incorrect. This is simply not true. The address was (and is) correct, and no one ever contacted me to verify it. Not a single email. Not a single attempt to clarify anything. From the day of purchase until the refund, there was zero proactive communication from this company. The reality is clear: The order was never shipped No tracking number was ever provided No support request was answered The “incorrect address” excuse only appeared after the PayPal dispute was opened This is not a logistics issue — it’s a complete lack of professionalism and accountability. Wasting weeks of a customer’s time and then blaming them with a false excuse is unacceptable. I strongly recommend avoiding this company.

Terrible customer service

Terrible customer service re my order, it was delivered and one of the items emailed on receipt (11/12/25) on item honey infused hair oil was faulty, had leaked in the packaging. I received no response so another email was sent on 17/12/25. No response. This is supposed to be a Christmas present yet how does it get replaced? This was part of the polka dot party kit which wasn’t a cheap package but now left with an item from it that can’t be used.

This has been the worst customer…

This has been the worst customer service experience I have ever experienced. I advised Customer Service of a missing product from my delivery on 24/11. As at 18/12, I still have not been sent a replacement and have no date for shipping. As a consequence, a much wanted Christmas present will not arrive. Customer service takes days (even weeks) to reply. It's been a truly awful experience. I have no faith in their promise to send a replacement.

My order (GI662729) was a birthday gift…

My order (GI662729) was a birthday gift and was misdelivered. After contacting customer service, I received only one response after one week, asking me to confirm my address. I provided all requested information, including proof of the delivery issue. After that, there was no response for one more week. Instead of an update, I received a feedback email as if the case was closed, while the issue is still unresolved. It has now been almost a month of waiting, with no delivery, no replacement, no refund, and no further communication. There is no other way to contact support, and the gift was never received. Very disappointing and frustrating experience.

The brand Gisou: completely ruined the after sales service

The after sales service is unacceptable. You send emails but receive no response. This is scandalous, and I will never purchase from them again. I sincerely hope the company is held accountable for such negligence.

Disappointed…

I ordered a Polka Dot Party Kit and when I received the package only the hair elastic was in it, neither the toiletry bag or the 3 products that came with it were in it. I then contacted customer service on Thursday and still haven't received a response. Very disappointing as this is my first time buying from there and I was looking forward to trying the products.

COMPLETE FAILURE of Delivery & Customer Service

I placed my order, #GI662342, on November 25. The order was accepted, and the delivery time was supposed to be 3–4 business days. It has now been 16 business days, and I still haven't even received information about the delivery being dispatched (or shipped). While I understand that increased volume due to Black Friday demand can cause some delays, this extensive delay is simply not acceptable. I even sent an email to their support on December 8th. They said they would reply within 2–4 business days, but it has been 7 business days and they still haven't replied. I have been completely ghosted, the money has already been paid, and there is no sign of my product. This is as unprofessional as it gets, I am so disappointed.

Order not shipped. Fraud.

Order not shipped as from 29nov. Request for info with their support service is not dealt with. Stay away.

Bad customer service

Bad customer service. They ignored my email asking about the size of the sweater on my purpose. I will never buy from them again. Shit company.

My review is the same as all the other…

My review is the same as all the other 1 stars, placed order in November (GI678642) and obviously not received it, it is a Christmas present but I’m not holding out any hope I will receive it in time, only response from Gisou customer services is an automated reply saying ‘Thank you for reaching out’ and they will get back to you in 2/4 working days! I have heard absolutely nothing and at the moment out of pocket. I feel disappointed and it is unacceptable.

Avoid

Was unhappy with the value I received in a mystery box. Went back and forth with customer service (the few occasions they would reply which often only corresponded to receiving poor public reviews) and eventually they advised me on how best to return the box as the products were all unopened - I have this email. They have since received my return on the 9th of December, have stopped all correspondence and have not refunded me. They also removed the mystery boxes from the site. £118 to radio silence and now trying to do a charge back with my own bank because of their abysmal customer service.

I had a great experience with the…

I had a great experience with the customer service. The team was very friendly, helpful, and quick to respond. Everything was handled professionally and efficiently. Highly recommended!

Perfect customer service!

I had a product with a defect cap, customer service took care of it immediately and got it replaced. Really happy about the speed that my question got answered :)) Happy customer!