Gisou (gisou.com) has a 2.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 2% of negative reviews. Last updated 2026-08-10.
I hope someone on this app can assist me. I returned several items to Gisou for a full refund, following Gisou's instructions. It's been over a month, and their customer service team hasn't been replying. At this point, I am ready to cut my losses and move on—almost $200.
I am very disappointed with my experience. On January 20, 2026, I placed an order with Gisou (order number: GI727061). I later returned the items, and according to the tracking information, the return was delivered to their warehouse on February 13, 2026. It has been 16 days since the delivery, but I still have not received a refund. I have contacted customer service six times via email, but have not received any response. No updates, no confirmation, nothing. At this point, Gisou has both the returned items and my money, and the lack of communication is very frustrating. I expected much better customer service from a brand of this caliber. I sincerely hope that this issue will finally be resolved, but based on my experience, I cannot recommend placing orders if you expect timely support in case of problems.
The lip gloss is so long lasting and worth the cost. It lasts all day long and smells delicious. This product is very worth the purchase
I don't understand how such a large and well-known company can be so messed up. It's been 6 weeks!!! I still haven't received any response from customer support! They sent me damaged, broken products. I sent photo evidence and described in detail what happened that day. I have had health problems because of this situation. Gisou is ignoring me on all social media! Complete silence on their part! They should be held accountable and refund my money, as they didn't send what I paid 200 euros for. DISGRACEFUL!
I ordered 2 times and both times I got everything I ordered. Their shipment is fast and the products… omg… the products are so good my hair had never been better. 🍯
Order marked as delivered but was not there, I have tried contacting gisou on the 5th of February. Was told to contact the courier myself after 10 days of waiting. I have done but have not heard back so contacted gisou again for help and now they haven’t responded.
Having the same issue as many others, poor customer service. Returned products at the end of Dec - tracked and shows received on 2nd Jan 2026, no refund and I’ve emailed their customer service a few times to find out what’s happening and have received no response
Horrible customer service. My order arrived damaged and 1 items was missing. After my inquiry they only sent me an email with questions. After I delivered all the relevant info (including pictures); it’s completely silent on their side. They don’t care to respond at all. DONT ORDER HERE IF YOU EXPECT ANY KIND OF SERVICE!!!
If I could give a zero star I would. I just read through several of the customer reviews and I too have experienced zero customer service. I have purchased products in excess of $100 I have no response from their customer service team after numerous emails. After reading the below reviews I am going to contact my credit card company tomorrow and see if there is any way that I can get some type of refund. This is highly disappointing. I have bought from other skin and hair care companies and never have experienced such lack of customer support. Never again will I buy from this company. Basically, I feel like I just threw over $100 away. I strongly agree with the other reviewers in that I strongly feel that this is probably a scam company, taking our money and then never sending the products.
Ordered a product that was delivered damaged, I have complained three times and not heard a word back - absolutely not good enough for what they are charging. Do not order from here.
My order never arrived, waited 3 months (order was placed November 24) Contacted customer service 4 times. Told me to want. Told me I will get a free product for the inconvenience. Nothing ever arrived. Waited weeks before they wrote back. THEN! The same day I told them to F off and give me my money back they magically answered. THE SAME DAY! So Gisou, I politely want to tell you, you suck!
I’m very disappointed with my experience. My order never arrived, and I sent an email to customer service and waited over ten days without receiving any update. Poor communication and no resolution so far. I expected better service.
Really really really bad customer service!! Dont buy form this brand, at december i bought around 50€ hair care producs, then at january i see messege that i have made order?! Wtf then i go and see they have took money from my bank account i have send messeges and mails to them THEY DO NOT ANSWER very very very unsatisfied dont recommend this brand just buy from someone else but not gisou they are scammers.
I would like to start this review by saying this is the most underwhelming disappointing and down right suspicious company I have ever had the displeasure of ordering from. Terrible customer service a supply chain apparently ran by toddlers or the blind because I genuinely don't understand how can be a 10 year old company who found "success" over 5 years ago and still can't apparently deal with simple international shipping. Yet my own boyfriend can order repackage and ship and order from the UK in less time than it takes you to reply to an email. The unprofessionalism is genuinely disheartening and I would not recommend getting anything from their online store unless you like no communication no products and deflecting the conversation when you do finally speak to someone they just say "oh well because of our such loved honey bs we're having trouble with our shipping" do you have a logistics manager at all or is this still ran by 3 women in a basement I'm confused.
I purchased some Gisou products during Black Friday as a gift for a friend, and to this day, I haven’t received any information about my order. There’s been no shipping update and no communication whatsoever. I have contacted customer service multiple times and have not received a single response, which is incredibly frustrating, especially for a brand of this caliber. I want to clarify that I love Gisou products and have always thought highly of their quality. However, my experience buying from their website has been terrible. Honestly, I cannot recommend purchasing from their online store: you’ll get frustrated and there’s a high chance your order might never arrive, with no support if something goes wrong. It’s a shame because the products themselves are great, but their customer service and order management leave a lot to be desired.
I'll never order here again. Placed an order on 10.12.2025 - it still hasnt been delivered. After trying to contact the customer service with over 8 emails they send me a fraudulent tracking link saying my order was delivered. It has not. Again trying to contact their customer service and no reply. This is almost criminal. Worst experience
Hello my order supposedly arrived and is now sent back but I've been to the pick up point a few times and they didn't have the package there, I'm very sad :(
Never received my order no response from customer service I am extremely disappointed with Gisou. I placed an order with Gisou (NM Beauty Industries B.V.), order number GI697409, and paid in full. The order was placed in December 2025, and to this day I have never received my product. According to the official PostNL tracking, the package was shipped incorrectly by Gisou. The shipping address was set the same as the sender’s address, which caused the parcel to be treated as a return and delivered back to Gisou on 15 December 2025 instead of to me. Since 15 December 2025 until now, I have received nothing — no product, no refund, and no reshipment. I contacted Gisou multiple times by email and also tried calling, clearly explaining the issue and providing the tracking number and order number. I never received any response. Gisou currently has both my money and the product, and has completely ignored my attempts to resolve this. This experience is unacceptable. I would strongly advise others to be careful before ordering, as customer service did not respond at all when something went wrong. Order number: GI697409 Status: Never received
Hi Abdelouahab, Thanks for your honest review. We apologize for the delay in resolving your issue. We understand how frustrating this situation has been, especially given the delays and lack of communication you encountered. This is not the experience we want for our customers, and we sincerely apologize. We reached out to you directly today and have now resent your package to your confirmed address. You can expect to receive your parcel in the coming days. Thank you for bringing this to our attention. We appreciate your patience, and we’re here to support you if you need anything further. Please feel free to reply to our email so we can continue assisting you personally. Best, The Gisou Team
it's a scam. Never received the package and nobody is answering... Don't buy here !
I love their products but its so busy there right now that ive been waiting on 1 item for a whole month when it useally take a day.
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