Custom products for Melanin skin that actually work.Natural ingredients that are safe for long-term use. Created by leading Melanin Skin Experts
Written by the business, not verified by us.Glo Melanin (glomelanin.com) has a 4.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service team for being prompt, attentive, and extremely helpful with resolving order adjustments and shipping questions. People also truly love the natural skincare products, consistently noting impressive improvements in skin texture, softness, and overall hydration. However, some customers also noted that they experienced frustrating shipping delays, lost shipments, or issues with packages arriving damaged during transit. A few reviewers additionally mentioned encountering occasional difficulties with communication, taking longer than expected for staff to reply to inquiries. Others expressed dissatisfaction regarding automatic reordering policies that felt inconvenient for their personal budgets.
Auto-generated from all reviews of this business. For reference only.When I first received my order it was leaking everywhere! I was devastated! I reached out to the company and they were very helpful. The response time was immediately. They worked with me and took me through the steps needed. Elyka was very thorough and able to get me the same products shipped out without a problem. I’ve received my new items and they came in perfect condition! Thank you so much for great customer service! Plan to order again soon!
I love the Glo Melanin business and have purchased skincare products since 2024. What I enjoy most is the willingness to satisfy customers. Rio embodies the company values, expressing genuine concern for the situation and extremely responsive, providing different courses of action for the scenario I was experiencing. Although the matter was my oversight entirely, Rio has definitely made me love supporting this small business even more. Thank you for being a trusted skincare business for my routine, and thank you to Rio for making the customer service interaction enjoyable!
Because of Rio, I am going reorder again. Effortlessly in solving my customer service issues. Thanks !
Rio was very kind and swift regarding an account issue.
From order to delivery & out the box. So wxcited & highly impressed with service, packaging & bwst of all....the product. OMG Day 1 was so fun & I was overjoyed by the immwdiate skin smoothing, clearing & suppleness the Foaming Tumeric cleanser delivered to my face, neck, and chest. I see the glow & so did my hubby. The scrub is outta this world. I am on day 5 of using it & my chest & back black heads have calmed and smoothed. Getting more ordered this week. Last but not least & maybe most important for me is the nourishing brightening face cream O use on my next as well I soft as a new borns bum. Finally my face feels and looks clear, fresh & healthy.
The lip balm is everything. I’ve seen a change little by little daily on my lips. They’ve been getting lighter and I love it.
First off let me say that these products are amazing and I can definitely see a difference. I want to say thank you to Rio for such a quick resolution regarding a recent order/subscription, very professional and provided such a quick response.
I love the packaging and quality of products were amazing! 10/10
I use the Glo Melanin Turmeric Scrub and the soap. I have hyperpigmentation as a result of chemotherapy. Rio helped me cancel my subscription for the soap because I prefer to order when I need it. Both products make my skin feel so soft. Thanks for handling my request so quickly Rio!
I’ve only been using the melanin skin bundle a week but I can tell a difference already!! Dark spots that have been on my face for a while are fading and almost gone FINALLY🙌🏾🙌🏾 Soo surprised its working so fast!! I can’t wait to see how my skin looks after the full 30 days!! I’m PUMPED!!
I really like these products helps get rid of dark marks on my face from shaving over the years. Thank You Rio for excellent customer service!
I love Glo Melanin. Not just because of their amazing Turmeric Soap Bar but for their excellent customer service as well. I accidentally signed up for a subscription service and immediately reached out as soon as I was aware. Not only did my message receive a quick response but I got a full refund after the necessary business days needed to process it.I really appreciated that and will continue to be a returning customer. Special thanks to Elyka and her professionalism.
Thank you so much Elyka for handling my issue so promptly! Thank you for taking over from Nia, who consistently asked me the same questions over and over!
Elyka!!! Made my day! Super attentive, nice, and easy to converse with! She assured me that the peach yoni wash and the yoni oil were not discontinued just out of stock until further notice, they are working on revamping which is super understandable. Thank you Elyka!! ♥️
Elyka has been amazing! I’ve had to communicate with her for a recent order & it was a pleasure every single time! I will always be a proud glomelanin customer!
Dealing with Rio,and Nia was wonderful. Both were so kind and understanding of my situation. I couldn't have asked for better. Thank you to both of them for your help
I’m very happy with customer service provided by Glo Melanin. They’re making great use of their AI agent Nia, whom provided a response to my email, expressing concerns, in under five minutes. I’m usually against most AI features, however Nia’s quick and detailed response removed anxiety from the confusion I had regarding my order. I needed changes made to an order I placed before it processed and Nia stated the rules policy that created understanding, without overpromising. Two hours later, I received an update from Elyka (a human) and that was the most satisfying part of my customer service experience. Elyka understood my concern and resolved the issue immediately; offering an explanation and security on the next steps. The AI agent was absolutely helpful, but nothing compares to the satisfaction you get when being heard and valued by a human. This is my first purchase and interaction with Glo Melanin and I couldn’t have asked them to handle this situation better. I look forward to purchasing from them again soon.
This company charged me monthly for a product I bought once. Disgraceful. Do not order anything it’s not even worth it.
My order came damaged and missing sine items. Thankfully Elyka took care of me in a timely matter and sent out a replacement. I am very satisfied with my experience.
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