Very happy ans excited to use the…
Very happy ans excited to use the products
Glossybox (glossybox.co.uk) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 26% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Very happy ans excited to use the products
Great box. Fast delivery. Cant wait for my next box
First glossy box I have had and I’m really pleased with it , the products are lovely . Looking forward to the next ones .
I really like the products in the box and will use them all. Really nicely presented and a good price.
This was my first box and I absolutely loved it. Obviously, had to share with me teenager but more than happy with what I got x
Avoid giving this company your money. If zero stars was an option that’s what I would give them. Their customer service is barely existent and when you do get to converse with one of them, they are unhelpful and have a terrible attitude. They give inconsistent and incorrect information and they make it almost impossible to cancel a subscription.
Hi Ella, Thank you for taking the time to leave a review. We are sorry to hear your recent experience hasn't been positive. Can you please respond to the request sent to you via your TrustPilot account? We do want to look further into this matter. Kind Regards, Stephen
As a makeup beginner, I bought a £75 upfront Glossybox subscription hoping for a makeup-heavy experience like IPSY. Instead, the boxes were tiny, felt incredibly bland, and focused heavily on skincare. I ended up giving most items to my mother, as only a sunscreen and a sleeping blindfold were actually worth it. While the speedy delivery and monthly product explanation videos were helpful, the boxes were mostly filled with useless coupons and an unwanted audiobook subscription perk.When I tried to unsubscribe, quick-responding customer service forced me to finish my pre-paid months. Later, my July box never arrived, and getting a refund took a long time. I had to persuade the team multiple times to finally cancel my subscription. After researching online, I realized this company has a shady reputation, with many users struggling to cancel. It seems most positive reviews come from people gifted with free products or codes.The boxes lacked newer brands, and I constantly had to repeat what I wanted in the monthly feedback surveys. The only real bonus was earning LookFantastic points by surveying items—even the missing ones—which got me some freebies. Ultimately, this was a terrible first experience with a beauty box, and I will never trust this brand with my money again.
Hi Annie, Thank you for taking the time to leave a review. We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account? Kind Regards, Stephen
I subscribed to a 3 month subscription. I’ve now received another box and been informed that they placed me on a rolling subscription. I’ve emailed them to cancel and they have made it really difficult for me to cancel this. I am actually shocked that companies get away with this behaviour and will be researching further to see what I can do about it as it’s not right or fair! Greedy devious tactics
Hi, Thank you for taking the time to leave a review. We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account? Kind Regards, Stephen
My order was cancelled without any explanation or apology had to message twice… still waiting.
Hi Tanyap, I am sorry to hear your recent experience hasn't been positive. I do want to assist and get this issue resolved and I am confident I can. Please can you sign into your account to view the message I have just sent you? I will be able to get this sorted. Kind Regards, Stephen
A swift delivery. Great selection of products.
Love getting a glossy box every months Unwrapping the box to see what you get. It’s like getting a little pressie every month. Love it. Great price too, for a fantastic range of products.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Great products, always excited to see what's in my Glossybox each month. Like a present to myself, definitely recommend
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Everything this company could do wrong, they did. Secret subscriptions, failure to send out promotional orders, then when you try to cancel which they say you can at any time if you contact customer service, they say 'you can't because youve subscribed to 12 months' when you havent at all. Customer service is an absolute joke, never get the same person so you have to constantly go over everything & everyone gives you a different answer. Really gutted because I've only heard good things about this company. Must've just all been paid influencers & not real consumers.
Hi A, Thank you for leaving your review. I am sorry to hear that you have had an issue with the subscription of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message. I look forward to getting this resolved. Kind Regards, Ben
Love the items box although not keen on the brow gel but overall good value for money and I love the box arriving
Hello, Thank you for taking the time to leave us a review. We truly appreciate your feedback. Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us. If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist. Thank you again for your support, and we hope to serve you again soon. Best regards, Natalia
This is my little monthly treat , I can't wait to see what's in the box every month , anything I wouldn't use goes to family or friends so they love it too . Exceptional value ..an easy 5 stars ...
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Great service, I signed up on a subscription, that youre not locked into and got loads of great stuff. The delivery is quick and products were great.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
201 reviews matching