Glossybox (glossybox.co.uk) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 26% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Not worth the money at all, I tried to cancel my subscription after being consistently disappointed with the products, was assured by customer service they would cancel yet they still charged me for a further 9 months.
As you can see, the customer service is just generic responses. They don’t actually take on board any concerns it’s just a script. Do not buy!
Reply from Glossybox2026-08-06
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
S
Sian · 9 reviews · Experienced 2026-08-05 ·
★★★★★
This is almost impossible to get out…
This is almost impossible to get out of! Dint not sign up with them! Products are repetitive and customers service are awful
Reply from Glossybox2026-08-06
Hi Sian,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
C
C D · 4 reviews · Verified · Experienced 2026-07-29 ·
★★★★★
Fabulous box with great products I will…
Fabulous box with great products I will definitely use!
Reply from Glossybox2026-08-06
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Always amazing goods and service from Glossy. Love love love
Reply from Glossybox2026-08-06
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
B
Billy · 2 reviews · Verified · Experienced 2026-07-21 ·
★★★★★
Lovely service
Reply from Glossybox2026-08-06
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
m
miss TT · 28 reviews · Experienced 2026-08-04 ·
★★★★★
love getting my glossy box every month…
love getting my glossy box every month great price fast delivery great product and you can get glossy credits
Reply from Glossybox2026-08-06
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
R
Rosemary · 2 reviews · Experienced 2026-08-04 ·
★★★★★
I've been paying for subscriptions for…
I've been paying for subscriptions for 2 years now. I loved each month with unboxing the goods each month. Lately, it just feels that the items are just thrown into a box, not exactly a great appearance.
I also requested to cancel my subscription a couple of months back which was acknowledged, yet still taking money and delivering the items. You can't cancel your accountwithon your account which any subscriptions should allow a cancel option.
The biggest let down is taking away how the items was carefully packaged rather than just thrown into a box the past couplenof months. If its cost, could be wrapped into tissue paper with a little sticker which is very low cost to the original boxes.
Who ever is in marketing what a bad marketing choice you have made, im sure there are quite a few regular subscribers that are disappointed.
Reply from Glossybox2026-08-05
Hi Rosemary,
Thank you for taking the time to leave a review.
We are sorry to hear of this you've had an issue with your subscription and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
If I could give zero stars I would, this company lies. They tell you your subscription has been cancelled and then they charge you again the following month. They refuse to refund you and lie about the subscription you're on. Honestly stay away they are terrible. I have cancelled twice in the last year however they are still charging me every month. Disgusting customer service!
Wouldn't even give them 1 star to be honest, Absolutely abohorent business practises, Lying employees and customer service doesn't exist!! DO NOT TRUST THIS COMPANY AND FOR THE LOVE OF GOD DO NOT SUBSCRIBE!!
I brought all the mystery boxes and they were great value and exciting to open! I will definitely buy these again. Delivery was faster than expected and well packaged
Received a code for a free box along with July box to receive an email stating the free box would arrive with Aug box instead - false advertising.
Reply from Glossybox2026-08-03
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the free gift on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
It's now been 5 days since glossybox contacted me for more details so they could look into my previous review. I have heard nothing. I have continued to receive emails offering a free box if I subscribe, but i didn't receive the free box when I subscribed last week as it was "out of stock". It's obviously a ploy to get you to subscribe!
Reply from Glossybox2026-07-31
Hi Lorraine,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
