Glossybox (glossybox.co.uk) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 26% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Place an order and few minutes latwr recieved cancelled without any reason..
Hi, I am truly sorry your order was canceled without explanation. We understand your frustration and are looking into this issue. I’ve just sent you a message. Please take a look when you have a moment. Best Regards, Natalia
Forgot my mystery box and when I went to complain they told me there was nothing they could do!
Hi, We apologise for the missing item and the frustration this caused. We are reviewing our procedures to prevent this. I’ve just sent you a message. Please take a look when you have a moment. Best Regards, Natalia
Easy to subscribe my first box. Can’t wait to receive it?
I ordered a first box with a free old box. My sister did the same. She received hers at the same time. I only received the July box. I queried to be told it wad coming separately. But then got another email saying it will be coming out with the August box. What if I didn't want an August box. It is a sneaky way of getting someone to keep subscribed, when in fact they have broken their own terms and conditions of the free box.
Hi Sarah, Thank you for leaving your review. I am sorry to hear that you have had an issue with the free gift. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message. I look forward to getting this resolved. Kind Regards, Ben
Lovely products in this box Quick and easy to order
I messaged 4 times and asked to cancel my subscription as wasn’t able to online but got an automated response and no customer support. The box itself was disappointing and would definitely choose another brand in the future over this beauty box
Hi, I am truly sorry to hear about the difficulties you experienced trying to cancel your subscription and the disappointment with the box itself. We understand your frustration with the automated responses and lack of direct support. We've sent a message to your account to investigate this further. Best Regards, Natalia
Loved the products especially the body lotion - smells divine
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Great products and value for money looking forward to my next order
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Was so difficult to buy my mum a gift card and the customer service was so slow and not understanding of the problem. Took 1.5 weeks of daily messages to get to any potential solution. Now bombarded with adverts and have had to sign up with two emails.
Hello , Thank you for your taking time to leave your review. I can see this is currently with our complaints team, I have passed this back to them to pick this back up. They will be in touch through your account. Thanks, Sam
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Update: no they haven't resolved the matter at all. I'm having two charges taken out of my account under false advertising! This is not resolved, the customer service has been shocking. Don't bother apologising, when you clearly don't mean it. Ordered the July box as it came with a free gift, it accepted the promotion. The confirmation email said free gift, and then after it is dispatched I get an apology email and it tells me it will come with the August box. I'm then told oh well it runs out, however, from the reviews people weren't recieving this at the start of July either. Clearly a con to get you into a subscription that is then difficult to get out off, they are already looking to charge me for August. Scam.
Hello, Thank you for leaving your review. I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Thanks, Sam
Fantastic company well worth the money would highly recommend!!
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Customer service is excellent. Rachel was extremely helpful with an issue and sorted it straight way. Thank you Rachel, im looking forward to receiving my box 😊
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Quick easy. Fast delivery. Amazing products
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Enjoyed getting the glossy box and the contents were great. There was afew things I won’t use but can pass on to others. My only criticism is the made by Mitchell liquid blusher in strawberry cream. I had heard great things about his cosmetics and I couldn’t believe it when I saw one but sadly the colour is not for me so I won’t be using it.
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Natalia
The products was amazing and worth the money
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Excellent service. Quick delivery and great products
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Do not bother with this! They auto enrol you into multiple 12 month contracts so you are tied in. There’s no way of cancelling other than by messaging making it harder, despite having a manage subscription button, you can’t actually manage it to cancel. Very repetitive and poor terms!
Hi Sarah, Thank you for taking the time to leave a review. We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account? We look forward to getting this resolved. Kind Regards, Liam
I thought the items in this box weren’t any use to me
Hello Thank you for leaving your review. I am sorry to hear that you have not had the experience we strive to provide on this occasion with your monthly box. I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so? Kind Regards, Kayleigh
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