gname.com

Thanks for helping keep the internet safer. Every report you file, every suspicious registration you flag, makes it that much harder for bad actors to operate and that much easier for the rest of us to trust the web a little more. It's easy to overlook this kind of work because it happens quietly, in the background, without much recognition. But it matters. We see it, and we're grateful for it. Thanks again!

Hi there! Would you be able to provide us with your UID so that we can have a closer look? You can reach us at [email protected]. Thanks!

Hello. We route drop requests to open auctions to provide equal access for prospective buyers while maximizing liquidity for sellers. Broad market exposure drives competitive bidding, ensuring assets achieve true market value rather than being restricted in a closed pool. Thank you for sharing your feedback; we'll relay this to Product. Should you have other feedback, feel free to submit them via our ticketing system.

Thanks so much for sharing this! We love hearing that our platform is making a real difference and helping our community succeed in their domaining journey.

That's what we do! Thank you for working with us in keeping the internet safe.

Thank you for the feedback! Our Support team would be happy to hear.

Thanks very much for the rating!

Thanks for letting us know. We're always looking to improve our service, and we appreciate this feedback. We'll relay this to the Support team.

Hi, thank you for sharing your concerns. We take feedback like this seriously. We understand the frustration around cases involving suspected fraud, especially when they cross jurisdictions. Our policy of directing verification requests through law enforcement isn't meant to shield bad actors; it exists because we're not in a position to independently investigate or adjudicate criminal allegations between parties, and acting on unverified accusations without proper authority could expose innocent customers to unfair account actions. Law enforcement involvement gives us a legitimate basis to act. That said, we recognize cross-border reporting can be genuinely difficult and if that's the core issue here, we'd like to understand your specific situation better. Could you reach out to us directly at [email protected] with your case details? We're happy to look into whether there's another way to help.

Hi there. As an accredited domain registrar, we are bound by strict data privacy laws, including ICANN regulations and Singapore’s Personal Data Protection Act 2012 (PDPA). These frameworks mandate the protection of WHOIS registrant data. Consequently, we are legally prohibited from releasing customer information, lifting privacy protections, or sharing internal records with third parties without a valid legal basis. We do, however, cooperate fully with global law enforcement. To proceed, investigating authorities must submit a formal legal request directly to our Abuse and Legal department. Upon receipt of the appropriate legal documentation, our team will act swiftly to provide the requested records. We appreciate your diligence and stand ready to assist the authorities once the formal process is initiated.

Hey there. It looks like you participated in our backorder / auction. Thank you for participating in our recent backorder and auction process. I wanted to share a quick update on how funds and fees are handled: If your bid or backorder wasn't successful: No worries—your held funds will be fully released and returned to your account within a few business days. If you joined the auction directly: Please note that entering an auction without a prior backorder carries a standard $7 break-in fee. I hope this helps clarify your account activity. If you have any other questions, please feel free to reach out!

Hello, thanks for getting in touch. While we monitor TrustPilot, we aren't able to officially process or resolve compliance complaints here. If you’ve already submitted a formal ticket, our team is currently on it. If not, please take a moment to file it directly through our portal at https://www.gname.com/abuse so we can get this sorted out for you as quickly as possible.

Thank you for bringing this to our attention. Our initial review indicates that the domain in question was recently registered and does not currently have a recorded history of malicious activity. If you have experienced fraudulent behavior by the site's operator, we strongly encourage you to submit a formal report directly to our abuse team here: https://www.gname.com/abuse.