Gnoce

I love this company

I love this company. The customer service is amazing. I love the charms. They are so cute. The selection is amazing too. I made a personalized charm and it came out amazing!!

Delightful Charms, Awesome Customer Service

The Gnoce charms are delightful and the customer service is the BEST! I have been purchasing photo charms with images of all the cats I have had throughout my life. I screwed up ordering my first few charms and they were not only prompt about helping me get it right, they were completely kind and thoughtful. I have seven photo charms already, three on the way and then four more to order to complete my kitty cat charm bracelet!

Great selection and wonderful customer…

Great selection and wonderful customer service.

Review

I ordered from here a few months ago. I had a question and reached out to customer service for help. The responses were slow but they were incredibly helpful. They sorted out my issue easily and without hassle. My order accidentally got mixed in with someone else’s and was sent to the wrong address, whoever customer service quickly sorted this out for me too. I have now received my item and I’m very happy with it

Amazing charms

I purchased some charms and they are beautiful! They came packaged well and they showed up pretty quickly! I would definitely order from you again!

Excellent top quality beautifully…

Excellent top quality beautifully detailed Items arrived just in time as promised Very professional service Will definitely be buying again from Gnoce Highly recommended Thank you

Belli come in foto!

Great shipping speed and quality

Great shipping speed and quality! My now girlfriend loved it! I'm excited to keep buying from this brand to keep celebrating as our relationship grows.

Long waiting but worth it

Due to promotion 2+2 production time was long. Also set of floral rings look a bit different on photos versus in real. F.e. the green leaves are actually dark olive, while on product they look more fresh grass green. Once shipped, package arrived in 6 days from China to me in Poland.

Charms and Bracelet looked great

The prices of the charms were good. I loved the selection they had. Will make a purchase from them again. The quality of the charms is good.

Really good experience

Really good experience. The Peanuts collection Is very well donne. Packaging and delivery perfect.

Fast & Extras at no cost!

Fast and efficient shipping. The prices are absolutely reasonable. They also add a gift box and in my order I was given a free gift choice and added a bracelet for my daughter's birthday.

Probably the worse experience I’ve dealt with from a company

In all honesty, one of the worst experiences I’ve dealt with from a company. To state delivery being 7-10 days, plus shipping, to then receiving my item almost a month later, that’s really poor. The customer service via WhatsApp was abysmal too. It’s almost as if you’re unable to get a full refund, because they throw every other form of compensation instead. My compensation was a pair of pearl earrings, 10% off as a refund, priority shipping refunded, and £60 off my next order. Did I receive any of it? No. Filing with PayPal also didn’t work, because as long as the tracking shows the item being delivered, whether it’s a month later, or the contents of the parcel are incorrect, it doesn’t matter. I’d be a little wary of there refund and delivery policy, it’s stated differently in a few places.

I ordered 4 charms from the Harry…

I ordered 4 charms from the Harry Potter series and received a bracelet and a separator as a gift. I love the charms!

Beautiful but not good quality

Ordering was easy and delivered on time and item was beautiful. I had ordered a clasp charm and I attached to my chain style charm bracelet and after 2 wears the charm has broken off and gone missing. Very disappointing as I have had other charms on that bracelet for 10+ years.

Super helpful and replaced one of the…

Super helpful and replaced one of the charms from my order due to being too small for a bracelet. However the replacement still didn’t fit the bracelet, but person was happy with both and was given a keychain for the charms.

I ordered a ashes charm it fell off my…

I ordered a ashes charm it fell off my bracelet I got in touch with Gnoce they got back to me straight away their going to replace my charm free of charge I only have to cover postage which am grateful customer service is great 😊 thanks again I will be ordering more gifts and will recommend to family and friends

The selection of charms was great

The selection of charms was great. The search function was spot on making it easy to find the type of charms I wanted.

I'm very pleased with my jewelry…

I'm very pleased with my jewelry purchase. Communication is very quick and to the point. I'll definitely be back to buy more than once. Than you 😘

Dodgy company and fake reviews - don't spend money here

I feel like a lot of the positive reviews being left here are fake. A lot of them contain broken English and don't directly talk about an experience with the company, just vague stuff like "i bought some charms and i loved them". My experience has not been good. I bought a bracelet and 4 charms over a month ago. A week after the purchase i reached out via their whatsapp so ask if they'd been shipped yet, i was informed it would take 7-10 business days. After 3.5 weeks I reached out again and was told part of the order still wasn't ready, so I asked them to just cancel the entire order. Here's the conversation since then: "Friday May 29th, 6:16 pm: Gnoce: We are sorry to hear that you would like to cancel your order. We sincerely hope you can keep it. As compensation, we can issue a 20% refund and send out your order as soon as possible. Is it okay? Sunday May 31st, 7:26 pm Me: Thank you for the offer, but do you know how long it’s going to take? Sunday May 31st, 11:00 pm Gnoce: We sincerely apologise for the inconvenience caused. I will confirm with our relevant colleagues when your order is expected to be shipped and get back to you later. (no one got back to me) Monday June 1st, 5:30 pm Me: Thank you. Just following up. Monday June 1st, 10:33 pm Gnoce: Thank you for your understanding and patience. Tuesday June 2nd, 12:26 am Me: No I’m following up on my previous question - do you know how long it’s going to take for my item to actually ship? (no reply) Tuesday June 2nd, 7:36 am Me: Ok at this point please cancel the entire order, thank you" It's now 5pm on June 2nd and they still haven't responded. I feel like i'm going to have to file a consumer affairs complaint or take these guys to a tribunal to actually get my money back. Don't sell products that you don't have! Don't take people's money for products that you can't deliver!