Go City® (gocity.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
Was easy, worth the price and pratical
Hi Marcel, We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future. Regards, Go City
Go City is always a great way to see a city. We use them when planning group trips as it gives so many options to create a perfect trip. Booking is easy & app is easy to use.
Hi Elizabeth, This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future. Regards, Go City
I am having the worst time getting help with solving a refund issue. I'm beyond frustrated.
Hi, we're sorry to hear that your experience was frustrating. We understand how disappointing it can be when resolving a refund takes longer than expected. Our team was investigating your refund issue to ensure it was resolved correctly, and we're pleased that we were able to reach a resolution. We appreciate your patience while we worked through the matter. We care about the experience of all our customers, and feedback like yours is important to us. We'll share your comments with the relevant team as we continue working to improve our service and provide a better experience for all our customers. Thank you for taking the time to share your feedback.
Experience was good, but wish passes were more by the day in terms of expiration and not to the hour
Hi Lorraine, We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We’re delighted to hear that you enjoyed using the Go City pass and hope to serve you again in the future. Regards, Go City
Excellent Information , good overview
Hi Heike, Thank you for taking the time to share your review. We are truly grateful for your review and kind words, it truly boosts our confidence as we continue striving to provide a hassle-free experience. We’re delighted to hear that you enjoyed using the Go City pass and hope to serve you again in the future. Warm Regards, Go City
We had a wonderful time all because of the GoCity pass. There was so much to see and do. The mixture of tours, attractions and transportation led to a unforgettable vacation. Just watch the app after they use your pass. The visitor center charged me the Phlash Bus when we asked for the mystery packet.
Hi Mary, Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again! Warm Regards, Go City
The customer service when there is a problem does not help. If something goes off script they say “unfortunately, there is nothing we can do to fix the problem, please refer to the terms and conditions.” So if one or more of the attractions you are looking forward to seeing is not allowing Go City users to use the pass, despite there noting being said in the terms and conditions about this, you are out of luck and out of a lot of money yet, especially if you have a family and bought four passes! I asked for a partial refund and there was no flexibility or understanding. MSG in NYC would not let us use the city pass to get tickets when they had availability and said they are only for same day use…but they were sold out every day (for the same day) when we were in NYC that week.
We're sorry to hear that your experience didn't meet your expectations. We care about our customers and always want you to have the best possible experience. Customer service is incredibly important to us, so we're disappointed to hear that you were unhappy with the support you received. Our Know Before You Go and attraction information is designed to help customers plan their visits by highlighting important details such as reservation requirements, opening hours, and attraction-specific guidance. For Madison Square Garden, this includes recommending that customers arrive when the box office opens, as tours are offered on a first-come, first-served basis and availability may be limited during busy periods or on event days. We're pleased to see that you were able to enjoy all five attractions included on your pass. As the pass was partially used, we're unable to offer a refund in line with our pass policy. However, we always value customer feedback, so if you'd like us to share your comments with the relevant team, please contact us at [email protected] with your booking details.
Everything
Hi Kc, This truly made our day. We’re so grateful for your kind words and appreciate you taking the time to share your review with us and the community. We hope to serve you again in the future. Warm Regards, Go City
The booking process for all the attractions was very easy to do, right on the app. The ability to pick our own attractions was the best feature. And of course saving approximately 40%-50% off regular prices is always nice so that we can experience more on our vacations.
Hi Ramon, Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again! Warm Regards, Go City
It is not clear on the mobile app that when you buy the 3 attraction package that you can’t use any of them as options. There is a choice on one “premium” and 2 other less premium options to use. Total waste of money and time
Thank you for your feedback. We are sorry for the confusion regarding your package inclusions. The Essentials Pass is designed to include three attractions: one primary choice and two additional options from our curated list. We apologize if this wasn't clear, and we will use your feedback to help us improve how this information is presented on our website and app. if you wish to share more details kindly reach out to us at [email protected] with your booking details so we can look into this for you.
I highly recommend this app. It is very user friendly and if you're going on a trip with multiple people, one person can manage the scheduling. It is best to purchase and reserve ahead of time rather than to wait till you're actually on your trip. Many require reservations ahead of time. Please keep in mind for those that are interested in snorkeling or wanting to see whales or turtles. Yes, the trips may be labelled as "Snorkel with Turtles" but there is such a thing as turtle and whale season, FYI so you're not disappointed or put a bad review.
Dear Angela, We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities. Regards, Go City
Good value, easy to use and well recognised by the attractions.
Hi Fionna, We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future. Regards, Go City
We bought a six experience package and everything went smooth. It's very easy to book and redeem your passes.
Hi Luis, This made our day! Your review means a lot to us, and we truly appreciate your kind words. We hope to serve you again in the future. Warm Regards, Go City
There is no one to speak with if you need support. It’s all via an AI bot. Do not use
Thank you for sharing your feedback with us. We are genuinely sorry to hear about your frustration, and we completely understand how important it is to speak with a real person when you need support. We want to reassure you that we do have a dedicated team of customer service agents ready to help! While our automated helper is there to assist with quick questions, you can always ask to be connected to a live agent. We are always wanting to improve. If you still need assistance or would like to discuss your experience, kindly contact us at [email protected] so one of our friendly support team can investigate this and assist you directly.
The all inclusive pass enabled 3 if us to tour what we could fit in within our 4 day visit.
Hi Teresa, This made our day! Your review means a lot to us, and we truly appreciate your kind words. We hope to serve you again in the future. Warm Regards, Go City
First I wasn‘t sure if everything would work out Fine with the process of eating out in a restaurant and going onto a boat Trip on River Seine. We really enjoyed ourselves and combined small events so we managed to get through the city with a full belly, experienced the local residents passing by and got to see the most famous highlights in Paris. Make sure you still need to plan the Trip at least in a way and don‘t forget the Metro tickets ;) Clear recommendation! It was a blast :D
Hi Kunde, We are beyond thankful for your review and truly grateful for your kind words. Your feedback is extremely important to us and continually motivates us to ensure a smooth and enjoyable journey for our customers. We’re delighted to hear that you enjoyed using the Go City pass. We hope to have the pleasure of serving you again in the near future. Warm Regards, Go City
Gave us convenient Access to things around town
This made our day! Your review means a lot to us. We hope to serve you again in the future. Regards, Go City
I liked the convenience of buying all the tickets on the same platform at lower prices than if I had bought them individually. All the tickets worked perfectly, and I didn't have any issues with any of them.
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future. Regards, Go City
This is my third time purchasing a GoCity pass and after two great experiences, this third time I am very disappointed halfway through a three day pass. When trying to plan your day for three families all trying to use their GoCity passes, this really doesn’t work and isn’t helpful. On the first day of the pass in Singapore, we couldn’t book the observation deck at Marina Bay Sands. It does not say in the app that you need to book the day prior, so we are not sure why it didn’t work. We ended up purchasing tickets directly at the ticket counter as there were lots of tickets available and couldn’t do it another day based on our plans. Today I have tried to pre-book Universal Studio tickets as the app says to pre-book on the day you want to go. So far, after trying multiple times overnight to make sure we get tickets and don’t have to pay separately again like yesterday, it doesn’t work and keeps says come back closer to opening. I have tried to ask the chat what time is pre-booking and it took 20mins of chat for an agent to say “please try at 8am and 10am” and let us know if it doesn’t work. That really isn’t helpful. The app needs to be clearer on what the requirements are for the different attractions. I am really concerned that I have wasted a significant amount of money on these passes this time around in Singapore.
Thank you so much for being a loyal Go City customer and for taking the time to share your experience with us. We are genuinely sorry to hear that your third experience—this time in Singapore—has been so frustrating, especially while trying to coordinate plans for three families. We completely understand how stressful and disappointing it is to face booking issues and feel like you aren't getting the seamless value you expected. To ensure a smooth visit to the Marina Bay Sands SkyPark Observation Deck, our "Know Before You Go" section highlights that you must visit the Go City booking portal to make a reservation prior to your visit using your order number and the email used to purchase your passes. We kindly request customers research these details before visiting as they contain all the necessary materials to ensure you have a lovely experience. That being said, we are sharing your comments regarding the clarity of the app and your chat experience directly with our product team so we can continue to make our guidelines as clear and accessible as possible. We'd like to investigate this further for you. Please reach out to us directly at [email protected] with your pass numbers and the email address associated with your purchase.
Offered a wide variety of activities for the city.
Hi Charlotte, We appreciate you taking the time to leave us a review. Your feedback is truly valuable, as it motivates us to continuously improve and provide the best possible service. We hope to have the opportunity to serve you again in the future. Regards, Go City
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