Go City® (gocity.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
It was easy to use and there were so many options to choose from. There are great directions explaining how to find the location you’re looking for as well.
Reply from Go City®2026-07-14
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
We purchased this pass prior to our trip so we could plan our itinerary. We did the all inclusive 3 day pass and it was great because we got to do several things we would not have originally planned but were fun. We also liked the flexibility of easily changing the timing for our 2 time reserved activities. Based on how the trip was going we were able to easily change those the same day. Would highly recommend because of the variety of activities included. App was easy to use as well even on multiple phones.
Reply from Go City®2026-07-14
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Traveling with kids, I had an issue and could not arrive at the time of my reservation in one of the atrractions. They scanned my ticket and I lost it. There is ABSOLUTELY NO FLEXIBILITY, which is an issue for travellers with kids, elderly or disabled. HORRIBLE ONLINE SERVICE ABOUT THAT.
Reply from Go City®2026-07-15
Thank you for sharing your feedback. We are genuinely sorry to hear about the stressful experience you had while traveling with your family. We completely understand how frustrating it is to miss a reservation due to unexpected delays, especially when traveling with kids.
Having flexibility is incredibly important when traveling with children, the elderly, or disabled guests, and we hate to hear that you felt unsupported by our online service.
To help avoid these issues, we recommend customers research our "Know Before You Go" and reservation sections on our website and app to ensure you have everything you need before arriving.
We are always wanting to improve. If you wish to share more details about your pass and the attraction you visited, kindly contact us at [email protected] so we can investigate this further
Customer Service and buses need work but otherwise good…
Customer Service needs to be more helpful with working with its affiliated tour companies and helping when there are issues.
The buses were cancelled without notification on the app and we found ourselves waiting for a half hour before deciding to take a cab. Other than those, I found Go City to be helpful and cost saving.
Reply from Go City®2026-07-15
Thank you for sharing your feedback with us. We are genuinely sorry to hear about the frustration you experienced with the bus cancellations and our customer service. Waiting for half an hour without any notification and having to take a cab is certainly not the seamless experience we want to provide.
To help prevent this in the future, we highly recommend downloading the Big Bus Tours app to enhance your sightseeing experience. The app allows you to track buses in real time and view accurate arrival times at each stop. It also features interactive maps with walking directions, detailed stop information, and live service updates with notifications about any anticipated changes accessible via the in-app inbox.
We are also sharing your feedback with our customer service team to improve how we coordinate with affiliate tour companies and handle issues when they arise. We are glad to hear that, despite these hiccups, you still found Go City to be helpful and cost-saving overall.
We are always wanting to improve. If you wish to share more details about your experience, kindly contact us at [email protected].
Everything smooth and easy .. purchasing passes, booking reservation, getting in and all done .
Easy reschedule and lots of options for attractions.
Reply from Go City®2026-07-14
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
Good option that saved me money and prompted me to do some interesting activities whilst in NYC
Reply from Go City®2026-07-14
Hi There,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
A
Autumn Clark · 1 review · Experienced 2026-07-09 ·
★★★★★
Fraud
I would like to start with the fact that NO WHERE in any of my emails did it say that my passes had to be used consecutively. In the itinerary provided to me I was allowed to split up the days. I spent over 2000 on these passes and was only able to make it to 7 of the 49. I booked in my itinerary that I would use them on Wednesday/Thursday and Monday/Tuesday. Now my vacation is ruined and all of the things we planned on doing in the app are expired. The customer service team is rude and not helpful. One of them even ended the chat prior to me being done talking. This is fraudulent and 100% misleading information. Again in my emails from the company and in my itinerary it said NO WHERE that they needed to be used consecutively. We didn’t even get to use our premium tickets! Some kind of refund is required, this is fraudulent service
Reply from Go City®2026-07-15
Thank you for sharing your feedback, and we are truly sorry for the frustration and disappointment this situation has caused during your vacation. We always encourage our customers to research reservation and pass requirements in advance to ensure everything goes smoothly. To help with planning, detailed information is provided on our website and app. This includes clarification on the checkout page when purchasing an All-Inclusive Pass, which notes that multi-day passes are valid for consecutive calendar days starting from the date of first use.
We understand how upsetting it is when plans do not go as expected. However, because our system shows that the pass has been fully utilized across all 4 consecutive days, we are unable to process a refund for used and expired passes.
If you have any further questions or if we can assist with anything else, please feel free to reach out to us directly at [email protected] with your pass details.
K
Kevin Qiu · 4 reviews · Experienced 2026-07-07 ·
★★★★★
horrible terms & support
Unlike any other "day pass" services such as Copenhagen's pass, or any city bus passes etc- this pass has a really dumb rule where no matter what time you activate it, that counts as your first day. We assumed that 2 days meant 48 hours as all other passes do, but it was not clear that we pretty much wasted the money on a day. We definitely did not save buying this pass and their support was horrible. They also did not let you extend the time on your pass after having this pain in the ass issue and the support could not help and was not helpful at all. Buy your pass elsewhere or book them separately, do not waste your money and time on this company and their daily passes
Reply from Go City®2026-07-13
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. All of our all inclusive passes are valid for calendar days rather than 24-hour periods, and we’re sorry if this was not clear when you purchased your pass. This information is available on our website and app to help customers plan their visits.
We’re also sorry to hear you were disappointed with the support you received. We always strive to provide excellent customer service, and we’d appreciate the opportunity to learn more about your experience. Please contact us at [email protected], and our team will be happy to look into this further.
We went to 75% of the activities on the pass. It saved us hundreds of dollars. I would buy it again.
Reply from Go City®2026-07-12
Hi Tennis,
We are truly grateful for your review and kind words. Your feedback means a great deal to us, and we’re delighted to hear that you enjoyed using the Go City pass. We look forward to serving you again in the near future.
Warm Regards,
Go City
Traveling solo, Go City helps you make a plan. I’ve used it 3 times now. Waikiki, San Francisco and Chicago so helpful!.
Reply from Go City®2026-07-13
Hi Rebecca,
Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!
Warm Regards,
Go City
J
James · 1 review · Verified · Experienced 2026-07-07 ·
★★★★★
Stressful booking the main attractions
Stressful booking the main attractions
There are only a few attractions you can book online weeks ahead of time. Its very annoying to have to go in person to book and there is no guarantee you will get tickets to most of the good attractions. Also the lines were long at the tourist office and spent WAY too long there waiting to get seen. And they were so slow.
Reply from Go City®2026-07-13
Thank you for sharing your feedback with us! We want every traveler to have an amazing experience, so we're truly sorry to hear that the booking process and wait times at the tourist office caused you stress.
To help make planning as smooth as possible, we always recommend checking out our website and app before your trip. Both are packed with step-by-step guidance, reservation details, and plenty of handy tips and tricks to ensure you have everything you need to navigate the top sights.
We will pass your feedback on to help us improve, and we hope to welcome you back for a much smoother adventure next time!
All ok on the end
Some miscommunication when I tried to book Guinness
Reply from Go City®2026-07-13
Hi Ovidiu,
We appreciate you taking the time to leave us a review. Your feedback is extremely valuable to us, as it motivates us to continuously improve and provide the best possible service. We hope to serve you again in the future.
Warm Regards,
Go City
The press was great. It would have been better had we been informed that we needed to make reservation in advance for some attractions like the Shedd aquarium. Also, the website resets every time you search so I accidentally bought the wrong pass (1day instead of 3) but fixed that.
Reply from Go City®2026-07-12
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
We planned our 2-day San Diego trip with 5 specific attractions in mind. When we showed up on Thursday afternoon, May 28th, at Pier 2 to finish our 2nd day with the 90 minute Harbor Tour we were informed by the ticket booth that the linked schedule from the GoCity website was not up to date and that the tour was not running that day. It was now too late to use the Pass for other significant attractions. When I reported this to GoCity they said I was mistaken, and that indeed the tour was running. After a few more emails back and forth they said they would contact the attraction and find out the details. Every time I've asked about a resolution they tell me to wait 2-3 days. I am still waiting for their response, almost 2 months later.
Reply from Go City®2026-07-13
Thank you for sharing your feedback. We’re truly sorry to hear about the disappointment and inconvenience you experienced during your visit. We understand how frustrating it must have been
A member of our team has been in touch with you regarding your concerns, and we appreciate your patience while we worked to look into this with our attraction partner. We’re sorry for the delay in reaching a resolution and for any frustration this may have caused.
Providing an excellent customer experience is extremely important to us, and we’re grateful for your feedback as it helps us identify where we can improve. We’re continuing to review this matter and the way attraction information is communicated to ensure our customers have the most accurate and up-to-date experience possible.
Thank you again for bringing this to our attention, and we appreciate the opportunity to address your concerns.
We bought a Go City pass for London, Paris and Rome
We bought a Go City pass for London, Paris and Rome. It was handy having a choice of attractions to visit. The only down fall for anyone who has never been to these places is. the attractions are so widely spread out, so getting to lots of them in your timeframe is very tricky to make the passes worth it. I also found some of the attractions on offer were lacking in what they offered. For example, the Eiffel Tower was walk to the second floor only and the Colosseum was only walking around the building with no access to the arena or underground, so I ended up purchasing these through a different provided to ensure I got a full experience.
Reply from Go City®2026-07-12
Hi Jacklyn,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
Very convenient to use. Cost effective. Covers a wide range of activities and attractions. App is very easy to use.
Reply from Go City®2026-07-12
Dear Jayna,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
