Good Life Meds

Bailie, customer service, to the rescue

I was confused and Bailie, in customer service, was so clear and precise. She helped me so much, I started crying at my desk at work. She alone is worth the switch to Good Life Meds!!!

Best customer service

Bailie was amazing in terms of her customer support. Very pleased with the weekend quick response to my queries. Thank you! Les

Phenomenal customer service

The courtesy and the promptness of the customer service representative who helped me today is phenomenal!

I started with Good Life Meds and the process has been anything but smooth

I started with Good Life Meds and they goofed up my prescription last December. I do have concerns when a pharmacy sends you the wrong dosage. Lucky for me, I am a nurse and noticed it. I canceled my membership after this. This did make it right and correct the mistake, but I decided to go elsewhere. After months of text and emails, I thought ok I will go back. First month was fine, but the second month I was trying to cancel due to not be able to get both medications I needed. Even though the website indicated there were four refills left. Their website is very confusing and if you hit the wrong button accidentally, like I did, and let customer service know immediately (within five minutes) they will not cancel your order and state that it is their policy. This is absolutely ridiculous. It was even before my rx was supposed to be filled. The site is incredibly confusing. A bot is their first customer service line and after messaging and waiting for an actual live person they state they can’t help me. I have requested a chargeback through my credit card. There are many easy to navigate online companies to order from, this is not one of them. I should also add then when you ask to speak to a manager you get “it’s after hours” and even though I requested it to be escalated, it was not.

Overall great experience

The customer service is great, and it is very easy to reach the doctors and the help team. I have had great success with the products and love that they come with the needles and alcohol wipes. The process is easy to go through and order.

This telehealth is great

This telehealth is great! Signed up yesterday, reviewed and approved late last night and meds shipping today for delivery tomorrow. Patient portal is good, customer service is outstanding. I think I’ll be staying with this company. Great experience.

So far I have nothing but positive…

So far I have nothing but positive remarks for GoodLife Meds. I did a ton of research before selecting an online hub for my longevity peptides. I still took a little bit of a gamble when ordering my NAD+ and Sermorelin as I didn't know which pharmacies would be compounding my meds. When I received them, I immediately did my research. They used Olympia Liquid for my NAD+ and Hallandale for my Sermorelin. These are two of the top manufacturers for these peptides in the US and are certainly legit. I have definitely felt a difference since starting a couple months ago. Lot's of progressing improvements, including my skin texture! I recently requested my Sermorelin to go through Olympia and they fulfilled my request within 20min. They were incredibly responsive! To top it all off, they are very competitively priced. Especially for the quality of medications that they provide.

Awesome support

Easy process, fast shipping, SUPER responsive support and doctors. I move around a lot for work and regulatly deal with support to ensure my orders get to me at my current location. Just got done with Ingrid, and she is a rockstar!

Goodlife will get your $ whether their ship dates work or not for the patient

There is no prior warning to the shipments and it seems this is by design. Goodlife meds will definitely get their money, whether or not the refrigerated shipment timing works for the patient or not, or whether the medication will be viable after sitting for 5 days without the necessary refrigeration. So I am spending money that will go to waste. And there is no talking to an actual person that is willing to help. Awful.

Called in to reorder my prescription…

Called in to reorder my prescription Tonia was awesome she handled my issue like a CHAMP. It seems everyone I chat with in your organization are great. Thanks for great customer service.

Absolutely horrible company

Absolutely horrible company , as soon as you put a product in the cart , they will place the order on your behalf and then they tell you that you cant cancel . complete rip off!

Deceptive Auto-Billing Trap! Stay Away!

Good Life Meds automatically charged my card a massive $822.00 for a quarterly refill with zero advance warning, zero notification emails, and no opportunity to opt out. I contacted customer service within hours of the charge----before a medical provider even reviewed my file or shipped a thing----and they flatly refused a refund. On top of this, their user portal is incredibly confusing, buggy, and designed to lock you into high-cost renewals. I am submitted and filing complaints across BBB, attorney general, and will not stop until this is resolved.

Scam charge and will not refund

Some how they charged my credit card after it was cancelled months ago due to fraud. I also had set it to cancel the subscription months ago and 3 months later it auto-refilled on the cancelled credit card account. Called them in 5 min after receiving the refill notice and they said the will not refund $477. Shady practices. Buyer beware.

Great experience all around

I’ve recently switched to Good Life…

I’ve recently switched to Good Life Meds. I was apprehensive, as I wasn’t sure if the quality would be what I was used to. But I’m so impressed with the ease of ordering and the outstanding communication from the start of the shipment to the arrival at my door. I received alerts all along the way and the medication arrived on time and in good shape. I had to reach out to the customer care team and again, received immediate responses. I’m excited to be a new client.

Customer service has been great

Customer service has been great. The first time I reached out through email I was connected with Bianca. Since the, every time I have a question I email her directly. She is always there, ready to help.

Great medicines and exceptional customer service and support!

I recently started to use several longevity products through Good Life Meds. The process to get started was very fast. My request was reviewed quickly and I also received my medications quickly. I had an issue with a shipment thinking one of the medications was not included. Support with Good Life Meds was outstanding. They quickly verified what they needed to an had a replacement sent out promptly. It turned out that I actually had received the medicine initially and missed it in the packaging. I reached out to support and they never billed me for the replacement I received even though it was all my own negligence. I will continue to use Good Life Meds and recommend them to you as well.

I really wanted to like this company

I really wanted to like this company, but unfortunately my experience has been very disappointing. I’ve been a customer for about five months, and throughout that time my shipment dates have continually been pushed back. I tried working through the chatbot first, but it wasn’t helpful, so I reached out to customer service. The explanation I received felt more like a brush-off than a real attempt to resolve the issue. I did eventually receive one delayed shipment, but now I’ve been told I’m on “shipment 3 of 3” for my current three-month subscription—even though I haven’t even received shipment number two yet. Once again, I had to go through the chatbot before being forced to call and leave a voicemail because I couldn’t reach anyone directly. Delays can happen, but poor communication and difficult-to-reach customer service are much harder to overlook. If you’re trusting a company with ongoing medications or supplements, reliability and responsive support are essential. Unfortunately, that hasn’t been my experience.

Finn the Ai support chat is not very…

Finn the Ai support chat is not very helpful (why I deducted one star) but once I was connected with Bailie, she helped my worries go away and fixed my issue in no time. Thank you!

100 stars!!!

Good Life Meds has provided excellent customer service, and Carmen deserves special recognition. She is incredibly responsive, patient, and kind in every interaction. Whether I’ve had a quick question or needed more detailed support, Carmen has always handled it with professionalism and care. Her dedication reflects so well on the company. I’m very impressed and grateful for the level of service she provides.