GoPupSocks (gopupsocks.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 36% give 1 star; The business has replied to 54% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered November 15th and still haven’t got the order. I complained desember 26th and they said they would send a new order, but haven’t got that one either. When I complained again they just did that it was on its way. Update 7th march: 4 months and 3 complains after I ordered, I got my package. The socks where really soft and good quality tho.
One sock much smaller than the other one.
My boyfriend bought me a mug with pictures of our cat for Christmas. Unfortunately we never received it. It said delivered but it never delivered so he could tatted them and they supposedly mailed it out again. Instead of saying it delivered in mailbox this time, it said it delivered to a person. Neither of us received it. He asked for his money back since we never got anything and they said no. Will never buy from this site in the future.
Wrong socks! Ordered socks with a cute image of my friend’s new puppy. Received “I love Mom” socks with photo of random children. No response from customer service emails. No phone number to call.
Ordered 5 pairs, got 4. Of the 4, 3 were correct and one was incorrect (charged me for 3 faces and only included one - the wrong one). Order also came in 3 weeks after placed and after Christmas.
This company is a scam. DO NOT BUY FROM THEM. They do not send the items you order. When you try to reach out to their customer support - they don’t respond or ever look into the issue. Look at the other reviews, look at the Better Business Bureau - this company is the absolute worst.
Terrible EVERYTHING Products are cheap Artwork is junk Shipping takes FOREVER “Customer service” is a joke. DON’T BUY FROM THIS COMPANY.
Cute gimmicky socks. Not the best material. Sizing is way off the mark. I ordered XS Youth 1-5. They fit me, size 11 adult men, just fine. Customer service with them? Doesn’t exist. If I could rate less than one star I would.
Fun, arrived quickly, no problems.
Ordered on 11/25. Shipped on 12/4. Never arrived. Some weird hand off between us postal service and UPS? Stay away from this company. Scammers
Placed an order for two blankets. One was made fine, the other was incorrect. My order came but one of the “blankets” was made incorrectly. I indicated two faces and expressed which one to highlight and it was ignored! Second face isn’t even on product. To add insult to injury, I had even received a promo email with both cat's faces on the blanket and that looked perfect. Why was my order reduced to only one cat face? As far as the blanket sizing I guess that’s my ignorance but if I’m spending $50+ dollars on a blanket it would be for something that actually covers a person. They are so small! Emailed and also commented on their Instagram for some type of resolution. Have yet to hear back. Very disappointed and I should have done more research into this company.
Ordered a pair of socks weeks ago. They send you a bogus tracking number that can’t be tracked. Then you get an email that says they don’t know where the package is. Terrible customer service as there is no way to contact this company. These people are scammers! Don’t buy from them!
I ordered two pairs of socks with two different pictures of the same dog. I received one pair with the dog, one pair with the stuffed pig that was sitting beside her in the picture I sent. To be fair, I had not cropped the picture, nor did I specify they should use the dog and not the toy. BUT...
I ordered two pairs of the same socks. One came out perfect and the other pair was completely messed up. I tried emailing two different addresses they provided for customer service (one in the original order email and the other on their website) and both came back undeliverable. DO NOT BUY FROM THEM.
You’ll never get your order. They advertise “in time for Christmas”, order has been in “production” for a month.
Ordered November 24. Received an email saying they shipped on Dec. 2, with a tracking number. The tracking number doesn't work. Repeatedly emailed customer service. No answer. horrible company. Do not order from them.
I ordered 3 pair of socks Nov 26. I ordered 2 adult and 1 child. It took 3 weeks to receive them. That's a long time for socks. They're really thin, weird feeling. But the real issue is that the child's socks are the same size as the adults'. So here I spent $20 on a pair of socks as a gift that is now worthless. I needed it for next week for Hanukkah. There is no contact phone number. Instead there is only email. It takes 1-3 days for them to respond. This means my gift is now ruined. I can't give a 6 year old adult socks, it's silly. I really regret using Pupsocks. They're more expensive than shutterfly and poor customer service.
Do not order from this company! They send you a shipping number that does not work. They will not respond to you either. Do NOT waste your money!!
11 days after I have ordered I have only received a tracking number that neither UPS nor Shop can provide delivery information for. I also discovered this product through instagram advertising and regret not doing some research before purchasing. Use a competitor's service. I will be contacting my bank to cancel the charge
I added a note for the production team to leave in my dogs chin. I was told PupSocks could not send a proof, but before the socks arrived, they sent a up-sell promo and my dogs chin was cut out and weird cheeks were created where my dog had none. He was unrecognizable. This image could have been sent as a proof. I get this message when trying to reach customer service. Delivery incomplete There was a temporary problem delivering your message to team at gopupsocks.com. Gmail will retry for 45 more hours. You'll be notified if the delivery fails permanently.
200 reviews matching