GoPupSocks (gopupsocks.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 36% give 1 star; The business has replied to 54% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
A gift for my wife. They sent me a tracking number that did not work. Told me that it was too bad that my order got lost, that I should contact some insurance company and ask for a refund. Insurance company was a dead end, so I put a stop on my credit card for the charge. They then became more sympathetic and tried to send me a replacement pair of socks which again I never received. I asked for a refund and they said they can't because of the credit card dispute.
Reply from GoPupSocks2023-01-03
Hi Ethan,
Thanks for your feedback. We do apologize for the issues you experienced. After looking into your order details, I can see your replacement order was delivered. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers in the near future. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience!
Kind Regards,
The PupSocks Team
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Chelsea S美国 · 2 reviews · Experienced 2022-11-29 ·
★★★★★
I ordered 2 pairs of socks Nov 8 after…
I ordered 2 pairs of socks Nov 8 after seeing an ad on social media. It's Nov 29 and they can't tell me when the order will be shipped due to "quality concerns." But I'm being bombarded with ads and emails now to order more. Customer service says they " want to be sure we make up for where we fell short of fulfilling your order in a timely manner." but don't actually offer me anything! Save yourself the hassle.
My son especially likes dogs so I bought two for him.Very fast logistics,my son likes it too,but I noticed that the pattern is obviously deformed after wearing although it is hidden in the shoe, the children may prefer a dog sock that looks and wears cute.
Reply from GoPupSocks2022-11-01
Hi Marcia,
Thanks for your feedback. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review.
That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience.
The PupSocks Team
I was promised a coupon since my order was late. I have emailed customer service multiple times without a response. I would not recommend pupsocks if you want a good experience.
Reply from GoPupSocks2022-09-22
Hi Patsy,
Thanks for your feedback. We are terribly sorry you haven't received your coupon. After looking into your order issue, I can see we reached out on September 13 with no response. With that being said, please look out for an email from one of our customer service representatives.
Best Regards,
The PupSocks Team
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Nikki S美国 · 1 review · Verified ·
★★★★★
Convenient & Unique Gift for any Celebration
My order was fulfilled quickly and accurately. I filled out the online form and my socks were created exactly how I envisioned! What a beautifully unique idea for people of all walks of life!
Reply from GoPupSocks2022-09-09
Hi Nikki,
We are elated that you love your PupSocks and you were pleased with our products and speedy services. We are extremely happy we were able to deliver exceptional quality products to you and your loved ones. We appreciate your business and value you as a customer!
Kind Regards,
The PupSocks Team
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Rich美国 · 1 review · Verified ·
★★★★★
The socks were great
The socks were great! There was a very slight delay, just 1-2 days, in my order but PupSocks reached out and kept me informed every step of the way! Once I received the product it was exactly what I ordered and my wife loved them!!! Happy wife, happy life!!!
Reply from GoPupSocks2022-09-07
Hi Rich,
Thank you for your review. We really appreciate your patience with us. We are elated that you love your PupSocks and that you were pleased with our products/ services. We are even happier that your wife loved her special gift. We appreciate your business and value you as a customer!
Kind Regards,
The PupSocks Team
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Bready’s Dad美国 · 3 reviews · Verified ·
★★★★★
Great tribute for a great dog
We recently had to have our dog, who we had for 13 years, euthanized. I purchased the socks, with his photo, as a gift for my wife. The socks are great quality and the photo was matched perfectly. The order process was easy and shipment was quick. Thanks for great product.
Reply from GoPupSocks2022-09-06
Hi there,
Thank you for your review. We are terribly sorry for your loss. It is never easy to lose a fur baby. This will be a beautiful tribute and it was our pleasure making them for your Wife. Thank you for including us in your special gift.
Kind Regards,
The PupSocks Team
B
BT美国 · 2 reviews · Verified ·
★★★★★
Poor quality sock
Poor quality sock, would never wear
Reply from GoPupSocks2022-09-06
Hi Benny,
Thanks for your feedback. I see you weren't satisfied with the overall quality of our socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business!
Kind Regards,
The PupSocks Team
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customer美国 · 1 review · Verified ·
★★★★★
I had no problems in ordering and…
I had no problems in ordering and receiving the socks and the people I bought them for loved them!
Reply from GoPupSocks2022-09-06
Hi Steven,
Thanks for your review. We are happy your PupSocks were a complete hit. Thank you for being a valued customer. We appreciate your business.
Kind Regards,
The PupSocks Team
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Pleased customer加拿大 · 2 reviews · Verified ·
★★★★★
Second pair of socks good but not great
This was my second pair of socks purchased and the quality of the photos was not as great. I even mentioned in the comments, upon ordering, that if better photos were needed I could provide them. The dogs’ faces were a bit elongated and not clear. I’m sure they will be loved, but I’ve seen the quality you can produce and this just didn’t match it.
Reply from GoPupSocks2022-08-15
Hi Jennifer,
Thanks for your feedback. We do apologize you weren't happy with your order. After looking into your order details, the template shows two cute small pups on our floral design. With that said, please look out for an email from our customer service representative.
Best Regards,
The PupSocks Team
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customer美国 · 1 review · Verified ·
★★★★★
Never got them
Never got them. It’s been almost a month and they made it to the island next to me (I live in Hawaii) they sat on that island for a few days and then it says it left there and went back to the continental US on august 1st and they never moved. So I guess I’m not getting them
Reply from GoPupSocks2022-08-08
Hi Kory,
Thanks for your feedback! We do sincerely apologize you are receiving your order later than expected. That was never our intention. Transit delays are out of our control. After looking into your order details, I could not find any contact attempts. That said, please look out for an email from one of our customer service representatives. Thank you for being a valued customer.
Kind Regards,
The PupSocks Team
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customer美国 · 1 review · Verified ·
★★★★★
Awesome socks!
Reply from GoPupSocks2022-08-05
Hi Maddie,
Thanks for sharing your feedback! We are so happy that you loved your PupSocks. Quality is the goal, and I'm thrilled to see we achieved it. We value and appreciate you as a customer!
Best Regards,
The PupSocks Team
C
Christin美国 · 1 review · Verified ·
★★★★★
Absolutely Adorable
I got a pay of socks and a matching mask for my daughter, and she completely loved them. Her dogs mean the world to her and she to show them off!
Reply from GoPupSocks2022-08-04
Hi Christin,
Thank you for your review! We are thrilled your PupSocks and mask gifts were a hit! Thank you for including us in your special gift to your daughter. We appreciate your business!
Best Regards,
The PupSocks Team
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Fito美国 · 1 review · Verified ·
★★★★★
Beautiful Socks!
The socks came out great! Excellent quality all around
Reply from GoPupSocks2022-08-04
Hi Fito,
Thank you for your review! We are so elated that you love your PupSocks and that you were pleased with the speed of your order. Thank you for allowing us to deliver exceptional quality products to you and your loved ones. We value and appreciate you!
Best Regards,
The PupSocks Team
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LPmomof美国 · 1 review · Verified ·
★★★★★
Order arrived 8 months late......
I ordered the socks in November of 2021 as a Christmas present for my daughters and received them in July of 2022. Cute, but not worth that kind of wait.
Reply from GoPupSocks2022-08-04
Hi Lauren,
Thanks for your feedback. We are happy to see you thought your PupSocks were cute. We do sincerely apologize for the delay in receiving your order. After looking into your order details, I can see a solution was sent via email in 2021, but we did not receive a response. We are glad you did receive your order. Once again, we apologize for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please email us directly if you have any additional concerns at [email protected].
Kind Regards,
The PupSocks Team
S
SCOTT A BELKNAP美国 · 8 reviews · Verified ·
★★★★★
The socks were very easy to order and…
The socks were very easy to order and the socks were received in very short order. Great idea and my wife loves the socks!
Reply from GoPupSocks2022-08-04
Hi Scott,
Thank you for your review! We are so happy that you loved your PupSocks. We are thrilled that our ordering process was easy. Quality is the goal, and I'm ecstatic to see we achieved it. We are glad your Wife loved her special gift. Thank you for being a valued customer. We appreciate your business.
Kind Regards,
The PupSocks Team 🐶🧦
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customer美国 · 2 reviews · Verified ·
★★★★★
Fast
Fast, cute and reliable. The product was exactly like the website said it would be. Easy to order.
Reply from GoPupSocks2022-07-14
Hi Cathryn,
Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that you loved them! We are happy you chose us to create such a special custom product for you and we can't wait to fulfill any future orders you may have! Thanks for shopping with us!
The PupSocks Team
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customer美国 · 1 review · Verified ·
★★★★★
Great quality!
Reply from GoPupSocks2022-07-14
Hi Tasia,
Thank you so much for taking the time to post a review. We are so happy that you love the quality of the custom PupSocks. These are a great way to keep your pups close to you. Again, thank you for taking the time to post a review we really appreciate it!
The PupSocks Team
K
Karen美国 · 1 review · Verified ·
★★★★★
Great looking quality socks ..
Great looking quality socks ... pictures are spot on! Thank you - and will order again!!!!!!!!
Reply from GoPupSocks2022-07-14
Hi Karen,
Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that you loved them! We are happy you chose us to create such a special gift for you and we can't wait to fulfill any future orders you may have! Thanks for shopping with us!
The PupSocks Team
