Govswift (govswift.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company, pointing to smooth procedures and reliable overall assistance. Customers frequently praise the staff members for being exceptionally patient, professional, and genuinely helpful when guiding them through the application requirements. People also appreciate the prompt customer service and remarkably fast response times when addressing urgent questions and resolving individual requests. Some reviewers were not happy with certain aspects of the platform, noting that the online steps to apply and access the dashboard could be confusing. Consumers occasionally mentioned minor hurdles, such as needing to request missing receipts or dealing with occasional system navigation issues while completing forms.
Auto-generated from all reviews of this business. For reference only.The GE team has been very helpful through this entire process.
Thank you for your kind words! We are pleased to hear that our Global Entry team has been helpful throughout your experience. We appreciate your trust in our team and are glad we could provide support along the way.
Jay was awesome! Super quick with their responses and very detailed. I did not expect this quick of a turnaround on Friday afternoon from a government website.
Thank you so much for the fantastic feedback Maliha! We’re thrilled to hear that Jay provided such a quick and detailed response especially when you needed it. For transparency, our company operates as a third party document preparation and application assistance service and is not affiliated with the U.S. government. Our service fees cover guided support, document review, and detailed filing instructions to help ensure applications are completed correctly, while government fees are separate and paid directly to the issuing agency. We're always happy to help make the process easier and more efficient. We’ll be sure to pass along your kind words to Jay!
Thank you Tyron B. I am happy you received my call and provided my information to me. I did not know that the shipping label is only good for 20 days. Family and other events take time and can cause a delay in the completion of the passport application. I am glad you are there, I am grateful for your help. Evelyn H. McNamee
Thank you so much, Evelyn, for your kind words! We’re glad Tyron was able to assist you and provide the information you needed. We understand that life can get busy, and we’re happy we could help make the passport application process a little easier. We truly appreciate your trust and your thoughtful feedback!
This is a third party site that charges for their services. If you need assistance with the process, there is a benefit for using them. If you are doing just a simple application you are better to use the official government site for free. I was not aware of what the charge was for and did not need their services for my application so they offered a refund, which is honorable.
Thank you for sharing your honest and thoughtful feedback Doug. We’re glad we were able to offer a refund once we understood that our assistance wasn’t needed for your application. We understand that our services may not be necessary for everyone, particularly those who feel comfortable handling the process on their own. We appreciate your comments and are always working to make our services and pricing as clear as possible. Thank you again for giving us the opportunity to assist you and clarify our service.
Sheila was our helper. She was patient , courteous ,lead us through many confusing steps . I’d give six stars if I could ! Thank you Sheila !
Thank you so much for your wonderful review Patty! We’re delighted to hear that Sheila was patient, courteous, and able to guide you through all the process and steps. We’ll be sure to share your kind words with her. And we love the “six stars” — We are grateful you chose to work with us. Thank you for taking the time to share your experience!
Terrible service, I do not recommend! Very disappointed! Fees paid are way to high for something you can do for free!
We appreciate your perspective. Our team previously reached out to address your concerns and provide additional assistance, but we have not yet received a response. As part of our efforts to address the matter, we also issued a partial refund for your order. We remain available to continue assisting if you would still like support. For clarity, our company is a third party application assistance service and is not affiliated with the U.S. government. Our fees are for guided document preparation, application review, and step by step filing support. Government renewal fees are separate and paid directly to the issuing agency. These details are disclosed throughout the website prior to checkout. While some customers choose to complete the process independently, others prefer additional guidance and support throughout the application process. We appreciate the opportunity to clarify our services.
The customer support was great, she was very helpful, quick, and thorough.
Thank you for your review Andrew! We’re so glad to hear that our customer support team was helpful, quick, and thorough. We truly appreciate you taking the time to share your feedback and are happy we could assist you!
This is not paying for your passport . They are charging you 125$ just to fill out a form digitally you can fill out for free yourself at the ACTUAL passport appointment . You still have to pay for everything at the passport place ontop of what you pay them . Do not waste your money . They are not a government agency .
Thank you for your feedback. We have not been able to locate any order in our system under the name provided. We have also requested additional information to review your concerns, but have not yet received a response. Without this information, we are unable to verify or investigate the claims made. For clarity, our company is a third party application assistance service and is not affiliated with the U.S. government. Our fees are for guided document preparation, application review, and step by step filing support. Government renewal fees are separate and paid directly to the issuing agency. These details are disclosed throughout the website prior to checkout. While some customers choose to complete the process independently, others prefer additional guidance and support throughout the application process Please reach out to our support team with the requested details so we can review this matter and assist you further.
Honestly way more helpful than I expected! The two people who helped me, Raine and Haide, were both SO kind, helped resolve issues quickly, and even called me to help fix something for me instead of wasting hours going back and forth via email. Super grateful for making the process as easy as possible after I had made a few mistakes when signing up and scheduling.
Thank you so much for your wonderful feedback Nayely! We’re thrilled to hear that Raine and Haide were able to assist you with such kindness and efficiency. We know mistakes can happen during the application and scheduling process, so we’re especially glad they could step in, resolve the issues quickly, and save you time on lengthy email exchanges. We’ll be sure to share your kind words with them. Thank you for trusting us and for taking the time to share your experience!
Govswift offers step by step instructions and online forms to fill out in order to get or renew your passport. This is not a purely online service. You still have to submit the forms, photo and check via USPS.
Thank you for your feedback! We are glad you found our step by step instructions and online forms helpful. As you noted, passport applications do require certain documents, including the completed forms, photo, and applicable payment, to be submitted through the required mailing process. We appreciate you sharing your experience and helping set clear expectations for others.
NEVER, EVER use Govswift for a passport! They make it seem like you fill out the document and submit the payment for your passport and insurance totaling $157. This is fraudulent!! You are paying them $157 for you to fill out a form yourself and submit to the State Department. Then you will get a letter from the state department requesting the actual payment of $130 for your passport. Govswift is an absolute scam!!! They will steal your money pretending it is payment for your passport!! Never, ever use this fraudulent company!!
Brian, we’ve reviewed your case and can confirm that a refund has already been issued. For clarity, our service is a third-party application assistance platform and is not affiliated with the government. This is disclosed throughout the website prior to checkout. We do not claim to issue passports. While some customers choose to complete the process on their own, others prefer added guidance and support to ensure everything is completed correctly. Our role is to provide guided assistance, document preparation, and step-by-step instructions to help ensure applications are completed correctly when followed. We instruct that Government fees are separate and paid directly to the issuing agency. If you have any remaining questions or need further assistance, our team is available to help.
As soon as I was connected via text and email everything was smooth and all communications timely. From making the appointment to materials required - no line at the airport office and received card quickly
Thank you for sharing your experience Margaret! We’re glad to hear that everything went smoothly, we strive to keep clients well-informed and ensure every detail is handled thoroughly. It's also great that your airport office visit was quick and hassle-free and that you received your card promptly. We truly appreciate your feedback and working with us so we could make the process easy for you!
The person who helped me over the phone was able to edit my application quickly and easily.
Thank you for your kind review Mark! We’re delighted to hear that our team member was able to assist you over the phone and make the necessary changes to your application quickly and easily. We truly appreciate your feedback and are happy we could help!
The experience was respectful and over much sooner than they told me it might be. Great job!
Thank you for your review. We are glad to hear that your experience was positive and completed sooner than expected. Your satisfaction means a great deal to our team.
They had all the answers I wanted to ask. Very friendly and polite
Thank you for your kind words. We are happy to know that our team was able to answer all of your questions while providing friendly and courteous service. We appreciate your feedback.
The individual Zane, who helped my wife and I, was magnificent. She was extremely patient while helping us get through the maze in order to update our TSA and Global Entry with our new passports. Again, thank you, thank you!!
Thank you for your thoughtful review. We are delighted to hear that Zane provided such patient and dedicated assistance while helping you and your wife update your TSA and Global Entry information. We will be sure to share your kind words with her, and we truly appreciate your support.
We are happy to hear that the application was easy to complete. Our goal is to provide convenience, clarity, and support to help customers complete their applications correctly and avoid unnecessary setbacks. Our team previously reached out to address any concerns and provide additional assistance, but we have not yet received a response. We remain available if you would still like support regarding your order. If you have any remaining questions or need further assistance, our team is available to help. We appreciate your feedback and the opportunity to clarify how our service works.
It was very fast service and you all kept me informed. I really appreciate the fast response and service. Thank you ;
Thank you for sharing your experience. We are pleased that you found our service fast and appreciated the updates throughout the process. Keeping our customers informed every step of the way is always a priority.
This site was extremely misleading. Although they state they are not affiliated with the U.S. Government it is in very small print not presented anywhere where you fill out information. They also state that they disclose it again near the check out page. Upon filling out the form I immediately realized it was a third party company and tried to correct this. In which they responded that they would offer a 25% return. This is such a simple process to complete by yourself through the actual U.S. Gov't site. I would recommend everyone to go that route and verify it is infact NOT a third party.
Thank you for sharing your feedback. We were unable to locate an account based on the information provided and did not receive a response to our request for additional details, so we were unable to investigate your concerns further. We would like to clarify that our company operates as an independent third party document preparation service and is not affiliated with any government agency. This information is clearly disclosed throughout our website before purchase and placing an order. Our service provides guided application assistance, document review, and detailed submission instructions to help customers complete their applications accurately. While some customers choose to complete the process independently, others prefer additional guidance and support throughout the application process. If you are willing to provide your name, email address, or order reference, we would be happy to review your experience, including your refund inquiry, and address any specific concerns. Our team is committed to reviewing each case individually and assisting customers whenever possible.
Thank you for your feedback. We are glad to hear that you found the process easy and straightforward. Making passport applications as simple and convenient as possible is always our goal, and we appreciate you choosing our service.
102 reviews matching
