It was good
It was good, do I have to pay additional money for the passport at the post office?
Thank you for your review. We are happy to hear that you had a positive experience.
Govswift (govswift.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company, pointing to smooth procedures and reliable overall assistance. Customers frequently praise the staff members for being exceptionally patient, professional, and genuinely helpful when guiding them through the application requirements. People also appreciate the prompt customer service and remarkably fast response times when addressing urgent questions and resolving individual requests. Some reviewers were not happy with certain aspects of the platform, noting that the online steps to apply and access the dashboard could be confusing. Consumers occasionally mentioned minor hurdles, such as needing to request missing receipts or dealing with occasional system navigation issues while completing forms.
Auto-generated from all reviews of this business. For reference only.It was good, do I have to pay additional money for the passport at the post office?
Thank you for your review. We are happy to hear that you had a positive experience.
The site easier to use but still had difficulty making a payment.
Thank you for taking the time to leave a review. We are glad you found the website easy to use overall. We apologize for the difficulty you experienced during the payment process and appreciate you bringing it to our attention. Your feedback helps us continue improving the experience for future customers.
DO NOT USE THIS WEBSITE.... It is a scam. The site is made to look like a government site, and for a first time applicant for a passport, I believed I was in the right place and the $189 I paid was the application fee. I have since learned that I actually didn't pay for anything. On top of everything else, I now need to file reports with the FTC, CMS, Credit Reporting Agencies, freezing accounts, etc. CRIMINALS!!! 07/17/26 UPDATE RE: RESPONSE: It is very interesting that I did respond to the multiple emails and advised that you had ALL of my information. 1. You had my name, 2. You had my email address, 3. You had my phone number, And 4. You had my credit card information because you billed me $189. I did NOT receive any identifiable information from you... not a receipt, not an order number, nothing. I was able to print out the Passport application, so you most likely have my entire identity sold by now. The application that I printed out was not even the current passport application and could NOT be used. My recommendation for you and your CRIMINAL website: when that site is opened....at the top of the page, in big red letters, it should say, "This is not the government site you think it is. If you are looking for the real passport application, scroll on. However, if you want to donate $189 to some criminals, it's your lucky day." To the consumer reading this review: DO NOT PROVIDE THESE CRIMINALS WITH ANY IDENTIFYING INFORMATION!
Thank you for sharing your feedback. We would like to clarify the circumstances surrounding this matter. After receiving your concerns, our team made multiple attempts to locate an order using the information you provided. Unfortunately, we were unable to find any matching record in our system. We also requested an order number or other proof of purchase so we could investigate further, but that information was never provided. Without a way to verify an order, we were unable to review your case or offer additional assistance. Our company operates as an independent third party document preparation service and is not affiliated with any government agency. This information is clearly disclosed throughout our website before purchase. Our service provides guided application assistance, document review, and detailed submission instructions, and is separate from the government passport application process. If you are able to provide an order reference or other information that allows us to identify your transaction, we would be happy to investigate your concerns further. Our goal is always to review each case thoroughly and assist our customers whenever possible.
I was skeptical, indeed worried that I was sending off my old passport and a check and it would be lost and then I'd have nothing and have to start all over. Lottie, at the Clayton, MO P.O. helped me. I'd filled out the application online. I put everything in the priority envelope she suggested. Within 3 weeks I had my new passport. The following week my old passport was returned. Well done.
Thank you for sharing your experience. We understand how important it is to feel confident during the passport process, and we are delighted everything went smoothly from start to finish. We hope you enjoy many future travels with your new passport.
My call was quickly answered by Taylor who looked into my concern, explained what I needed to understand, and gave me an idea of what to expect in the continued application process. It was a pleasant experience overall and my questions were well met.
Thank you for sharing your experience. We are pleased that Taylor was able to answer your questions promptly and provide the guidance you needed. We will be sure to share your kind words with her.
Wick efficient & professional
Thank you for your feedback. We are delighted to know that your experience was quick, efficient, and professional. We appreciate your support.
They were wonderful and easy to work with. I knew every step of the process where my passport was and eta . I had a question sent a message and received an answer with a few hours. Staff were friendly and helpful
Thank you for your thoughtful review. We are so glad our team kept you informed throughout the process and responded quickly whenever you had questions. Providing helpful communication and friendly service is very important to us.
Thank you for your feedback. We are pleased that you found the forms simple and easy to complete. Providing a straightforward application experience is always our goal.
Very efficient and easy to do
Thank you for your review. We are happy to hear that you found the process efficient and easy to complete. We appreciate your comments regarding pricing and are grateful you chose our service.
Service was great and faster than I expected. Received full passport very quick still waiting on cruise card though. It hasn't been very long so I'm not worried.
Thank you for your kind feedback. We are pleased that your passport arrived sooner than expected. We hope your cruise card arrives just as smoothly, and we wish you a wonderful trip.
It was easy to navigate the website, and before I knew it, I had my new passport delivered in the mail. I recommend.
Thank you for your wonderful review. We are happy to hear that our website was easy to navigate and that your passport arrived quickly. We truly appreciate your recommendation.
It was so easy to reapply for my passport! I was nervous because I thought it be a super long process.
Thank you for sharing your experience. We are so glad the renewal process was easier than you expected. Helping make passport applications less stressful is exactly what we strive for.
Made renewal easy and fairly fast. The only word of advice would be to double check the offers and savings. Make sure you have them applied before you finish. I found mine after I sent it in.
Thank you for your feedback. We are glad to hear that your renewal process was easy and completed in a timely manner. We appreciate you sharing this helpful tip for future customers. We encourage everyone to review any available offers or savings before completing their purchase so they can take advantage of them whenever applicable. Thank you again for your thoughtful review.
Thank you for your review. We are delighted to hear that you found the process quick and easy. We appreciate your support and are glad we could help
Took me a little time to figure it all out but I got it done!
Thank you for sharing your experience. We are pleased that you were able to complete your application successfully. We understand that there can be a learning curve, and we are always working to make the process even more intuitive for our customers.
Thank you for your review. We are pleased to hear that completing the application was easy and hassle free. Providing a smooth experience for our customers remains our top priority.
The company advertising and language scams the user into believing that they are working with the official government entity. They are not. Govswift is a 3rd party charging a ridiculous amount to fill in your forms for you. The text surrounding the "fees" leads the reader to think you are paying Passport fees. You are not. If you are capable of filling out a form you do not need this scammer service.
We understand your concerns and appreciate your perspective. Our team previously reached out to address your concerns and provide additional assistance. For clarity, our company is a third party application assistance service and is not affiliated with the U.S. government. Our fees are for guided document preparation, application review, and step by step filing support. Government renewal fees are separate and paid directly to the issuing agency. These details are disclosed throughout the website prior to checkout. While some customers choose to complete the process independently, others prefer additional guidance and support throughout the application process. We appreciate your feedback and the opportunity to clarify our services.
Like others have said, avoid this scam company. They obscure the fact that this isn't a processing fee for passports but a preparation fee - you still have to pay the same amount they charge to the govt. Website isn't clear and the document you are provided really isn't clear either. The customer service reps will apologize for the consumer being 'confused' but stand by their $130 preparation fee (you do get pdf file YOU have to print, instructions for a picture YOU have to provide, etc). Save yourself from the mistake I made, go directly to the gov website and fill out your own form and send it in - that's what I thought I was having done.
Thank you for your feedback. We have not been able to locate any order in our system under the name provided. We have also requested additional information to review your concerns, but have not yet received a response. Without this information, we are unable to verify or investigate your claims. Please reach out to our support team with the requested details so we can properly review and assist you further. For clarity, we are a third-party application assistance service and are not affiliated with the government. This is disclosed throughout the website prior to checkout. Our service provides guided support, document preparation, and step-by-step instructions, while government fees are paid separately to the issuing agency.
It was quick and easy and the turnaround was like lightning speed! I didn’t expect the extra cost but it was well worth it for the expediency! I got old passport back like a week or so after my new one!! Excellent services!!!
Thank you for sharing your experience. We are thrilled to hear that the process was quick, easy, and exceeded your expectations. It is wonderful to know that you found the service worthwhile and received your documents promptly.
Thank you for your review. We are glad you found the platform easy to use and straightforward to navigate. We appreciate your feedback and your trust in our service.
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