Our mission is to combine the latest advancements in technology with the ancient practice of stone and fire cooking. A relentless drive to innovate products that not only meet, but exceed, the requirements of professional and home-enthusiast chefs alike has delivered a breadth of commercial ovens, ovens for residential use and Roccbox, the world’s first portable, gas and wood fired pizza oven.
Written by the business, not verified by us.
Is GOZNEY legit?
GOZNEY (gozney.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pizza ovens are beautifully designed, incredibly durable, and consistently deliver amazing restaurant-quality results for family gatherings. People also deeply appreciate the responsive and supportive staff who go above and beyond to quickly resolve any unexpected product issues.
Some reviewers were not happy with delivery services, noting unexpected shipping delays and ongoing difficulties tracking their large orders. A few other people also felt that managing shipment updates was quite frustrating when waiting weeks for their heavy packages to finally arrive. Consumers mentioned experiencing communication barriers and roadblocks when attempting to get clear updates regarding their delayed shipments.
Auto-generated from all reviews of this business. For reference only.
Great products, great customer service, well packaged. Very happy with my tread!
Reply from GOZNEY2026-07-07
Hey there,
Thank you so much for your wonderful review!
We're delighted to hear you're so happy with your Tread and that you've had a great experience with both our products and customer service. It's also great to know everything arrived well packaged.
We really appreciate your support and if you ever find yourself needing anything at all, do not hesitate to get in touch.
Best regards,
The Gozney Team
Need to do better at package tracking. Poor. Dates were wrong consistently and no notice on delivery day. We were out and not prepared for delivery. Lucky to have received. Everything else was good and simple.
Reply from GOZNEY2026-07-08
Hi Kyle,
Thank you for your feedback! We are glad to hear that everything else with your order was good and simple, but we are very sorry for the frustration caused by the poor tracking updates and the unexpected delivery.
We are sharing your experience with our team to ensure our tracking system is much more accurate moving forward.
We are relieved your order arrived safely! If you need anything else or have questions about your new oven, please feel free to reach out.
Warm regards,
The Gozney Team
Everytime I've ordered from Gozney orders ship on time and arrive on time. They always provide pertinent information instantly!
Reply from GOZNEY2026-07-07
Hi Steven,
Thank you so much for your kind review!
We're delighted to hear your orders have consistently arrived on time and that you've found our communication helpful throughout the process. Providing a smooth experience from checkout to delivery is something we work hard on, so it's wonderful to know it's making a difference.
We really appreciate your support and hope you continue to enjoy cooking with oven!
Warm wishes,
The Gozney Team
Bought an Arc XL and it has never stayed lit properly. Sometimes it will stay lit for 30 seconds then turn off with a click. Sometimes a few minutes then click off again. Support has been slow and painful. A Google tells me that this is not fixable by me and yet I am still waiting for someone to come back to me after having to video everything. For this much money I would really expect something that works. It's has done this ever since I had it so for the customer service person to suggest that perhaps the flame thing is covered by soot etc is utter nonsense.
Update: Unsurprising that they can't find me despite me having a warranty claim open with them. Customer support is almost non existent. Don't answer the phone and you have to wait 3-4 days for a nonsensical response via email, which is the only way to get support it seems. Absolutely infuriating
Reply from GOZNEY2026-07-07
Hi Ruth,
We're really sorry to hear about your experience and completely understand how frustrating this must be, especially when you've been dealing with the issue since day one.
This certainly isn't the experience we want anyone to have, and we're sorry that you've found the support process slow and difficult.
As we're unable to identify your case from your review, we'd really appreciate it if you could reach out to us again via our support team and mention your Trustpilot review. One of our team members will be happy to take another look at your case and do everything we can to help.
Thank you for taking the time to share your feedback, and we hope to have the opportunity to make this right.
Warm regards,
The Gozney Team
I bought the Gozney as a wedding anniversary present for my husband and it has been such a great family activity! Pizza three nights a week so kids are pretty stoked:)
Reply from GOZNEY2026-07-06
Hi Stephanie,
Thank you so much for your lovely review!
What a wonderful wedding anniversary gift, and we're so happy to hear it's become such a fun activity for the whole family. Pizza three nights a week sounds like a dream; we can definitely understand why the kids are so excited!
We hope you continue making lots of great memories together. If you ever need anything, don't hesitate to reach out.
Warm wishes,
The Gozney Team
The oven is good but the shock is that less than 1 year after purchasing I can no longer buy any accessories for the Dome gen 1 - this is shocking given the price of the oven so I would not recommend purchasing from here if you plan to add accessories over time!!!!
Reply from GOZNEY2026-07-06
Hi Carrie-Anne,
Thank you for taking the time to share your feedback. We're sorry to hear you're disappointed by the availability of the original Dome accessories.
As this Dome is no longer in production, we’re no longer able to offer the full range of accessories directly through our store. We understand this is frustrating, particularly when you've invested in one over time. Some of our retail partners may still have accessories available, so it's worth checking with them if you're looking for a specific item.
We appreciate your feedback and your support of Gozney. If there's anything we can help with, please don't hesitate to reach out to our team.
All the best,
The Gozney Team
Ease of purchase, timely arrival and started right up with no issue once we were ready to make some pizza! So far very pleased with my new oven.
Reply from GOZNEY2026-07-06
Hey Wendy,
Thanks so much for your wonderful review!
We're delighted to hear that everything from the purchase to the delivery went smoothly, and that you were up and running with your new oven without any issues.
We hope you enjoy making plenty of amazing pizzas with it! If you ever need anything, don't hesitate to reach out.
All the best,
The Gozney Team
Overall I have been very pleased with my Gozney Dome. My only regret is that I purchased the original Dome when they launched in the US and my wife won’t let me buy one of the newer upgraded models. My Dome S1 has worked great. I keep outside in the Northeast and have not had any major issues with the stone. The only problem I had was this spring when I went to in cover it and get it ready for cooking, I had issue with gas flow and igniting it. After emailing customer support they suggested some fixes and very happy to see that a simply can of compressed air blowing out the gas lines and under the stone got everything working again. Just some debris and pollen build up keeping the spark from firing up. Love the duel fuel options. Still working out my methods for pizza but love how the Dome cooks steaks on a cast iron with wood fire. So good!!
Reply from GOZNEY2026-07-06
Hey Peter,
Thank you so much for taking the time to share such a thoughtful review!
We're delighted to hear you've been enjoying your original Dome since its launch and that it's continued to serve you so well over the years.
It's great to know our support team was able to help get you back up and running with a simple fix. A little seasonal maintenance can make all the difference, and we're pleased it was an easy solution.
It sounds like you're making the most of the Dome's versatility as well! We hope you continue perfecting your pizza technique and enjoying many more fantastic cooks.
If you ever need anything, don't hesitate to reach out to us.
All the best,
The Gozney Team
Just love gozney products and packaging. High quality items and great design choices make the experience of owning Gozney stuff a joy.
Reply from GOZNEY2026-07-06
Hi Michael,
Thank you so much for your kind words!
We're happy to hear that you're enjoying not only your Gozney products but also the design and overall experience. It's great to know our focus on quality and attention to detail has made such a positive impression.
We hope you continue to enjoy cooking with your Gozney gear, and if you ever need anything, we're always here to help.
Best wishes,
The Gozney Team
We had an issue with our mantel for our dome 2 and contacted Gozney. They looked into right away and sent us a new one. Thank you.
Reply from GOZNEY2026-07-06
Hi Cam,
Thank you for taking the time to share your experience!
We're sorry there was an issue with your Dome Mantel, but we're so pleased to hear our team was able to get things sorted quickly and send you a replacement.
We really appreciate your support and hope you're back to enjoying your Dome.
If you ever need anything else, we're always here to help.
Warm regards,
The Gozney Team
Everything I needed and ordered come perfect and in lovely boxes,nice touch.
Reply from GOZNEY2026-07-06
Hey James,
Thank you so much for your great review!
We're happy to hear everything arrived just as expected and that you appreciated the packaging too. It's the little details that we hope make the whole experience even better.
We hope you enjoy your Gozney products, and if you ever need anything, don't hesitate to reach out.
Best regards,
The Gozney Team
I am still waiting for my Arc to be delivered from the summer sale. Had to order it from elsewhere as Gozney wouldn’t allow me to pay and preorder one from them during the sale, despite them now allowing people to preorder them now that the sale has ended.
I purchased the pro placement peel and turning peel both of which I have no issues with but can’t comment on how good they are as I have nothing to use them on.
Disappointing to see so many people being given Gozney pizza ovens for free on Instagram yet I couldn’t even pay to pre-order one in the sale. Hopefully I will be pleased with the oven when I finally get it. My choice was between Gozney or Ooni, hopefully I made the right choice.
Reply from GOZNEY2026-07-06
Hi Ian,
Thank you for taking the time to share your feedback. We're really sorry to hear about your disappointment and completely understand how frustrating it has been waiting for your Arc.
During our Summer Sale, we weren't able to offer pre-orders on out-of-stock products, and this was communicated at the time. We appreciate this wasn't the outcome you were hoping for, especially when you're eager to get cooking.
We truly appreciate your patience and your decision to choose Gozney. We hope that once your Arc arrives, it'll prove to be well worth the wait. If there's anything our team can help with in the meantime, please don't hesitate to get in touch.
All the best,
The Gozney Team
Was very disappointed that the window to register my oven was so short. To me that seems unrealistic and seems as if you do not stand behind your product. The dealer/retail location should have also mentioned it.
Reply from GOZNEY2026-07-06
Hi Stephen,
Thank you for taking the time to share your feedback.
We're really sorry to hear you're disappointed with the registration window, and we completely understand how frustrating this must feel. A member of our team will be reaching out to you directly to discuss this further and see how we can help.
We appreciate your feedback, as it helps us continue to improve the experience for our customers.
All the best,
The Gozney Team
Absolutely chuffed with our Gozney Arc pizza oven. Got the oven, stand and cover in the sale and do not regret the investment. Its taken our pizza game to the next level.
Easy to set up and amazing customer service when there was a technical issue with the inbuilt thermometer.
We had to wait 4 weeks for the Arc to arrive, but it was well worth the wait!
Reply from GOZNEY2026-07-06
Hey Laura,
Thank you so much for your fantastic review!
We're thrilled to hear you're loving your Arc and that it's taken your pizza game to the next level. It's also great to know our team was able to help quickly when you experienced an issue with the thermometer.
We really appreciate your patience while waiting for your oven to arrive, and we're so pleased to hear it was worth it in the end. We hope you continue to enjoy many amazing pizza nights!
If you ever need anything, don't hesitate to reach out.
Warm regards,
The Gozney Team
Great oven all around. Looks good. Cooks good. Very versatile.
Reply from GOZNEY2026-07-06
Hi Kaylor,
Thank you so much for your great review!
We're delighted to hear you're enjoying your oven and that it's ticking all the boxes! We hope it brings you many fantastic cooks for years to come.
If you ever need anything, don't hesitate to reach out
Warm wishes,
The Gozney Team
Hi Harry,
Thank you for your great review!
We're so pleased to hear you're happy with your Gozney product and that your order arrived quickly.
We hope you enjoy using it, and if you ever need anything, don't hesitate to reach out.
Best Regards,
The Gozney Team
Delighted with our Gozney oven overall, we bought some additional accessories that were couriered but unfortunately the couriers did not deliver and returned items to Gozney. The service team at Gozney responded brilliantly and repackaged, resent the items to us very quickly with helpful and personable communication. Happy customers.
Reply from GOZNEY2026-07-06
Hey there,
Thank you so much for your lovely review! We're happy to hear you're enjoying your Gozney oven.
We're sorry to hear the courier let you down, but we're so pleased our Customer Experience team was able to get everything sorted quickly and keep you updated along the way. It's great to know you felt well looked after.
Thank you again for your support. We hope you continue to enjoy many great cooks, and if you ever need anything, don't hesitate to reach out, we're always happy to help.
Best wishes,
The Gozney Team
