Our mission is to combine the latest advancements in technology with the ancient practice of stone and fire cooking. A relentless drive to innovate products that not only meet, but exceed, the requirements of professional and home-enthusiast chefs alike has delivered a breadth of commercial ovens, ovens for residential use and Roccbox, the world’s first portable, gas and wood fired pizza oven.
Written by the business, not verified by us.GOZNEY (gozney.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pizza ovens are beautifully designed, incredibly durable, and consistently deliver amazing restaurant-quality results for family gatherings. People also deeply appreciate the responsive and supportive staff who go above and beyond to quickly resolve any unexpected product issues. Some reviewers were not happy with delivery services, noting unexpected shipping delays and ongoing difficulties tracking their large orders. A few other people also felt that managing shipment updates was quite frustrating when waiting weeks for their heavy packages to finally arrive. Consumers mentioned experiencing communication barriers and roadblocks when attempting to get clear updates regarding their delayed shipments.
Auto-generated from all reviews of this business. For reference only.Quick delivery and all perfectly packed. The oven is fantastic and works very well.
Hi Renato, Thank you for your positive feedback! We're thrilled to hear you're loving your new oven. Happy cooking 🔥️ The Gozney Team
Their customer service is outstanding, and the Gozney Dome 2 XL is well made and does a great job.
Hi Jeff, Thank you for your lovely review! We love to hear you're enjoying your Dome XL and that you've had a great experience with our customer service. Happy cooking 🔥️ The Gozney Team
The Package was a Bit to Massive for the real size of the Stuff in it!
Hi David, Thanks for your positive review! We appreciate your feedback on the packaging and will be sure to share it with our team. Happy cooking 🔥️ The Gozney Team
Please improve your delivery updates. It would be useful if customers can reply to their order acknowledgment email without searching for an email address.
Hi there, Thanks for taking the time to share your feedback with us. We're sorry to hear that our delivery updates and communication didn't meet your expectations. We really appreciate your suggestions about making order updates clearer and allowing customers to reply directly to their order confirmation email. Feedback like this helps us identify where we can improve the overall experience. We'll be sure to pass your comments on to the relevant teams for consideration. Best wishes, The Gozney Team
Ordering the different products was straight forward. I did not notice that there was a delay of 3-4 weeks with the despatch of the arc xl until the order was complete. The rest of order arrived 2 weeks later. We were sent a delivery tracking link after 3 weeks which did not have a change of status for 10 days, which was a little frustrating. However, the arc xl arrived did arrive 4.5 weeks after ordering.
Hey there, Thanks for taking the time to leave us a review and share your experience. We're pleased to hear that ordering was straightforward, but we're sorry that the dispatch timeframe and tracking updates weren't as clear as they could have been. We understand how frustrating it can be to wait for an eagerly anticipated delivery, especially when the tracking doesn't provide regular updates. We appreciate your patience throughout the process and are glad your Arc XL arrived safely in the end. Your feedback is incredibly valuable, and we'll share it with the relevant teams as we continue working to improve our communication and delivery experience. We hope you're now enjoying your Arc XL, and thank you again for your support. Best wishes, The Gozney Team
Owen is the goat. very quick turnaround on my warranty replacement request and professional. good job.
Hey Luca, Thank you for the brilliant review! We're so pleased to hear you had a great experience with your warranty replacement. We'll be sure to pass your kind words on to Owen! We really appreciate your support and look forward to helping you again whenever you need us. Best regards, The Gozney Team
Fantastic customer service from Gozney. I had a problem with the stand after nearly 12 months, and after speaking with Owen, one of the customer support agents, it was sorted immediately without any difficulty. It was refreshing to deal with such a professional and efficient business, which you don't do these days very often.
Hey Nigel, Thank you so much for your fantastic review! We're delighted to hear that Owen was able to get everything sorted quickly and make the process straightforward for you. We'll be sure to pass your kind words on to him—they'll be greatly appreciated. Thank you for your support and for choosing Gozney. We hope you continue to enjoy your setup for many years to come! Kind regards, The Gozney Team
The Quality is more than awesome. Love everything on my dome xl
Hey, Thank you so much for your amazing review! We're delighted to hear you're loving everything on your Dome XL and that the quality has exceeded your expectations. Your support means a lot to us, and we hope you continue to enjoy your setup! Best regards, The Gozney Team
The Dome is one of the most expensive pizza ovens out there so one should expect an above-average product! And the Dome is indeed a high-quality oven with superior qualities. Sure, one needs 45+ minutes to heat the oven (to a proper 450C) but then the pizzas are restaurant quality! Note: I used their hotline (as I installed something wrong) and got a very friendly and knowledgeable technician on the phone! Conclusion: a happy customer!
Hey, Thank you for taking the time to leave such a thoughtful review! We're delighted to hear you're enjoying your Dome and that it's delivering restaurant-quality pizzas. We're also pleased our support team was able to help you get everything sorted quickly. Thanks again for your support, and we hope you enjoy many more fantastic pizza nights! Best regards, The Gozney Team
Fantastic product delivered as promised. Unfortunately, there was some damage to the pizza stone in the oven when it arrived, and I guess this is when you find out what the customer service experience is really going to be like! We needn’t have had any concerns…it was superb. Once the damage was confirmed through email/pictures, Gozney’s response was immediate and fantastic.
Hey Jamie, Thank you for your wonderful review! While we're sorry your pizza stone arrived damaged, we're delighted to hear our customer service team was able to resolve the issue quickly and make the process as smooth as possible. We really appreciate your patience and your kind words—they mean a lot to the team. We hope you're now enjoying your oven and wish you many fantastic pizza nights ahead! Best regards, The Gozney Team
I rarely leave negative reviews, but after everything I’ve experienced with Gozney, I feel it’s important to share my experience. I spent nearly £1,000 on a Gozney Arc XL because I expected a premium product backed by premium customer service. Unfortunately, my experience has been the complete opposite from the moment it arrived. The box arrived damaged, which immediately took away the excitement of unboxing what was supposed to be a special birthday present. I then discovered that items from my order were missing, meaning I couldn’t use the oven as intended. After waiting for replacements, the peel that arrived was also damaged. When I finally came to use the oven, I found that the ignition didn’t work. Pressing the ignition button produced no clicking sound whatsoever, and the only way I could light the oven was manually with a lighter. An oven at this price should work correctly straight out of the box. What has made the experience even more frustrating is the support I’ve received. Despite clearly explaining that the issue is with the ignition system, I was asked questions about the battery compartment for the temperature gauge, which is unrelated to the fault I reported. Instead of feeling like my issue was understood, it felt like I was being taken through a generic troubleshooting script rather than receiving support tailored to the actual problem. To make matters worse, I’m now being expected to take apart and troubleshoot a brand-new oven myself. After spending nearly £1,000, I don’t believe customers should be dismantling a premium product just to get it working. This purchase was meant to be an enjoyable birthday present, but it has turned into weeks of emails, delays, damaged items, missing accessories, and an oven that still doesn’t function as it should. The product itself may be excellent when it works, but my experience with quality control and the overall customer journey has been extremely disappointing. I expected far better from a premium brand, and unfortunately I can’t recommend my experience.
Hey Vitto, Thank you for taking the time to share your experience. We're genuinely sorry to hear how disappointing this has been, especially as your Arc XL was meant to be a special birthday gift. We completely understand how frustrating it must have been to deal with a damaged delivery, missing items, a damaged replacement, and then an ignition issue on a brand-new oven. We also appreciate your feedback regarding the support you received. We never want our customers to feel like they're working through a generic process or that they aren't being listened to, and we're sorry that this was your experience. Your feedback has been shared internally, and a member of our team will be reaching out to you directly to review everything that's happened and offer further support. We're committed to working with you to find the right resolution and to restoring your confidence in both our products and our service. Thank you again for bringing this to our attention. Warm wishes, The Gozney Team
Very easy to work with. I have 2 ArcXLs and now 2 Dome 2 XL. We used them at a festival over the 4th weekend, they did great.
Hi Micah, Thank you so much for your positive review! Happy cooking 🔥️ The Gozney Team
My experience so far has not been great, my peel arrived damaged, new one sent. My Arc didn’t arrive when advised by DPD, was later told that it had been returned to Gozney because it was damaged. Spoke to customer services and ask that the replacement be sent on a certain day as I was going on holiday, date was agreed. It came as no surprise that DPD tried to deliver the pizza over when I was on holiday, despite advising the customer care team and changing the date on the DPD app to a date I was back from holiday. This pizza oven was a gift for my wife, we still don’t have the oven. I’m sure the oven will be great when it arrives, however my experience so far has been very disappointing.
Hi Eddie, Thank you for taking the time to share your experience with us. We're so sorry to hear about everything that's happened with your order. From receiving a damaged peel to the delivery issues and your replacement not arriving when agreed, we completely understand how frustrating and disappointing this must have been, especially as the oven was a gift for your wife. This is absolutely not the experience we want any of our customers to have, and we sincerely apologise for the inconvenience and letdown you've experienced. Please be assured that your feedback is being looked into internally so we can better understand what went wrong and help prevent situations like this from happening again. We truly appreciate your patience and hope that once your Arc arrives, you'll be able to enjoy everything it has to offer. Thank you for bringing this to our attention. Warm regards, The Gozney Team
Pizza oven was very well packed. What was advertised was delivered and quality as well. Detailed step-by-step instructions on set up very easy only half an hour.
Hi Mark, Thanks for your review! We're delighted to hear everything arrived as expected and that the setup was quick and easy. Happy cooking! 🔥️ The Gozney Team
Fabulous product, beautifully designed and simply amazing Customer service. Gozney replaced our original Dome oven which had issues with the gas connector with a new Dome Gen 2. They took our old oven away two days later, and delivered our new oven in less than ten days. Works brilliantly and no more having to plan a wood fire, with more space to make not just pizza but so much more. And we are loving the new oven, as are our friends and family!
Hey, Thanks so much for taking the time to share your experience! We're delighted to hear you're loving your new Dome Gen 2 and that our team was able to get everything sorted quickly and smoothly. We really appreciate your support and wish you many delicious meals and pizza nights ahead. Best regards, The Gozney Team
Hey Monish, Thanks for taking the time to leave a review. We're really sorry to hear your order hasn't arrived yet. We understand how frustrating delays like this can be. While your parcel is currently with the carrier and the transit time is unfortunately outside of our control, we can see that our team is actively supporting you and monitoring the shipment. We'll continue working with you until this is resolved and hope to get your order to you as soon as possible. Best wishes, The Gozney Team
Very fast response, topic solved
Hi there, Thank you for your 5-star review! Happy cooking 🔥️ The Gozney Team
The Gozney team were great to deal with in addressing my concerns about a cracked base. I appreciated their support and they provided a reasonable resolution to the issue.
Hi Haithem, Thank you so much for the 5-star review! We are very glad to hear that our team was able to support you and provide a great resolution regarding your oven's base. We appreciate your support, and happy cooking! Warm regards, The Gozney Team
Can’t fault service or products and I have a vast range of there products.
Hey, Thank you for your fantastic review! We're delighted to hear you can't fault either our service or our products. We really appreciate your continued support and look forward to serving you again in the future! Best regards, The Gozney Team
Instructions for install were not as clear as they should be. How to install the grates was never diagrammed clearly.
Hi Jeff, Thanks for reaching out, and apologies for our delayed response! Thank you for your review. We sincerely apologize for the frustration with the installation instructions; we always want our guides and diagrams to be as clear as possible, and we will share your feedback about the grates with our product team. If you are still experiencing any issues or have questions about the installation, please feel free to give us a call or reply here to send us an email. We would be more than happy to provide further assistance! Warm regards, The Gozney Team
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