grand-kitchen.com (grand-kitchen.com) has a 3.7 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt replies, polite attitude, and truly exceptional assistance when dealing with various inquiries. Consumers consistently note that staff members handle everyday concerns with great care, often resolving any ordering issues quickly, kindly, and very professionally.
Some reviewers were not happy with the delivery times, explaining that packages sometimes took many weeks to arrive or experienced frustrating tracking problems. Furthermore, a few people mentioned receiving broken items such as glass canisters or other fragile goods that arrived completely damaged. Despite these shipping flaws, buyers generally appreciate the willingness of the agents to send quick replacements.
Auto-generated from all reviews of this business. For reference only.
Even though I haven’t received my order yet and have been promised a prompt delivery of the items I ordered, I am leaving a 5 star review for customer service.
Reply from grand-kitchen.com2026-10-19
Dear DAVE HANEY
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My order was said to be delivered on Aug 31st at 1:40 pm. I had not taken possession of it. When I reached out to express that, it only to a few responses for a replacement package to be shipped. I have not recieved it yet. But I trust it will be delivered in an expected amount of time. China is a long way from where I am. Lol. I am pleases. Thank you.
Reply from grand-kitchen.com2026-10-19
Dear Jerry
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My name is Brian Lynch and received quality service. Smooth annd reliable. quick up to date notifications. I would highly recommend to anyone weary of Internet orders. All of this was thanks to Blossom. Never had a salesman/woman put my concerns to rest. Thank you very much and look forward to placing many more orders! 🍀🍀🍀
Reply from grand-kitchen.com2026-10-14
Dear Brian L
Thank you very much for your high regard for Blossom and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Blossom, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Dear Mark Lindsay
Thank you so much for your wonderful review! We are truly delighted to hear that you love the product. Your kind words mean a lot to us and motivate us to keep improving.
If you ever need anything else, please don't hesitate to reach out. We hope to serve you again in the future!
Wishing you all the best.
Best regards
Olivia
Had an issue with my order but it wasn’t a problem due to the great customer service support. Quick response time and very nice people.
Reply from grand-kitchen.com2026-10-13
Dear Jacob Kaiser
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
First item got lost in transit. Sunny made sure this one got to me.
Reply from grand-kitchen.com2026-10-13
Dear Damien Breiding
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I had a delay with my order, had to do with shipping. I reached out to Grand-Kitchen with my concern and got an immediate response. As a matter of fact, they offered me a re-shipment, a refund or a discount. Subsequently, my knife arrived the next morning. I am very surprised at the quality given the low price. Overall very very happy with my purchase and the customer service.
Reply from grand-kitchen.com2026-10-09
Dear Frank Percy
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
My initial order was delivered (by the shipping company, not grand-kitchen) to New York (versus California).
I contacted the company - spoke with Winter who was very gracious. She arranged to have another knife sent to me @ n/c. Received my item. The knife itself is great - and the customer service was perfect also.
Reply from grand-kitchen.com2026-10-08
Dear Susan Phillips
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Ordered 4 insulated mugs on July 29. It is now 63 days later and I have not received them. I check tracking every day and it always says delayed. I may be happy with the product if I ever receive it but at this point I am beginning to wonder if I’ll ever get them.
I should have read the reviews before I ordered since there are many complaints like this.
I had actually thought of purchasing others as Christmas gifts. This is not going to happen since they probably wouldn’t get here by December 25.
You have to wonder if this website is a scam. Consider shopping elsewhere.
Reply from grand-kitchen.com2026-10-08
Dear jollymon
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Sunny listened & responded to my complaint AND took action.
Reply from grand-kitchen.com2026-09-24
Dear Damien Breiding
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I am very satisfy with their service, ordered a beautiful moon stone ring that broke in half. They did not hesitate in replacing it with anything else in their website. I decided to order same ring because I absolutely loved it. I definitely recommend them and would absolutely order from their website again. 😊
Reply from grand-kitchen.com2026-09-23
Dear Maribel Rodriguez
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great help and follow thru. When my ring broke, immediately took care of the bloom. Excellent customer service
Reply from grand-kitchen.com2026-09-21
Dear Guest
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My experience was not great initially. My package was lost and didn't hear anything about the package for 90 days. However, I emailed customer service and spoke to Blossom who quickly resolved the issue and immediately sent a new item along with a discount. That's service! Thanks! Darrin B.
Reply from grand-kitchen.com2026-09-14
Dear Darrin Brown
Thank you very much for your high regard for Blossom and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Blossom , and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Dear Jacob Kaiser
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear Sterling Leishman
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Blossom was super sweet and helpful. She was very understanding of my concern and responded very quickly. She even has a prompt response after me taking days to respond.
Reply from grand-kitchen.com2026-09-09
Dear Erika Landeros
Thank you very much for your high regard for Blossom and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Blossom , and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Dear customer
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Absolutely worst purchase I’ve ever made. They charged me over a month ago and I can’t get a reply I can’t get a refund absolutely nothing
Reply from grand-kitchen.com2026-08-29
Dear Mitchell
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Text me with Rachel talking about my broken ring and she was so nice of sending me a new one thank you, Rachel
Reply from grand-kitchen.com2026-08-13
Dear Pam
Thank you very much for your high regard for Rachel and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Rachel, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I want to thank you for going the extra mile. When my cup went missing from the first delivery. You were kind enough to resend me another and I received yesterday. And love it Thank you so much for your kindness
Reply from grand-kitchen.com2026-08-07
Dear Dorothy-Jacksonville,FL
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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