grand-kitchen.com (grand-kitchen.com) has a 3.7 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt replies, polite attitude, and truly exceptional assistance when dealing with various inquiries. Consumers consistently note that staff members handle everyday concerns with great care, often resolving any ordering issues quickly, kindly, and very professionally.
Some reviewers were not happy with the delivery times, explaining that packages sometimes took many weeks to arrive or experienced frustrating tracking problems. Furthermore, a few people mentioned receiving broken items such as glass canisters or other fragile goods that arrived completely damaged. Despite these shipping flaws, buyers generally appreciate the willingness of the agents to send quick replacements.
Auto-generated from all reviews of this business. For reference only.
Fast response to my issue that I sent to them and they rectified the situation. Very satisfied with them.
Reply from grand-kitchen.com2026-07-31
Dear Kelly Quamme
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I order from Grand Litchen and have never seen my order. They eont return my emails or anything . Guess I’m just out of $50.
Reply from grand-kitchen.com2026-07-27
Dear Super Trucker
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Dear bob oettinger
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Love this product! Works so much better than other ones I have tried!!
Reply from grand-kitchen.com2026-07-17
Dear Denise W
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Placed an order for Christmas for my boys. I ordered two knives that my one son wanted. I never received the items and they have not responded to my emails since. Please do not order from them. I assume this is a scam website?
Reply from grand-kitchen.com2026-07-16
Dear Christy Carroll Schramm
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
HORRIBLE!!! Ordered these almost 3 weeks before Father’s Day….. never heard anything. Never recieved. I told them to refund me immediately. Sent an email oh sorry they are shipped….. it’s now mid July and still haven’t received. So two months. So not waste your time!
Reply from grand-kitchen.com2026-07-15
Dear Brooke Heeren
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
The website is fine easy to order and process. I guess the product I’d ordered was back up for almost a month and I ask for a refund but customer service ask me if I wait another 5-8days I’ll get a 15%off on my product and I agree. Well week later and my product hasn’t shipped yet so I contacted customer services again, but this time I want a refund and they offer me 20% discounts if I waited another 2-3 weeks. I can’t wait that long so I ask for a refund and they refunded my money in7-12 days and give me a 20% discount on my next order with them. I just need to write a review screenshot it and send it back. Fair enough customer was nice a fair. I’ll give another try with my 20% discount on my next purchase , hopefully the shipping won’t be delayed like last time
Reply from grand-kitchen.com2026-07-06
Dear Phon Ketbolom
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I had made an order back in April 13,2026 for 5 decanters and glasses for my family for Christmas. I never rec'd them. I email Grand-Kitchen.com to inform them of the error. They are sending me a full replacement. This is wonderful they just made my day and year. Thank You. Customer Service Mia was great working with her on this important issue.
Reply from grand-kitchen.com2026-06-27
Dear REBECCA VRADENBURGH
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
My order was lost in the shipping. They reached out to me and sent another order. They also kept checking to make sure I received the order. I really appreciate that.
My order was lost in the shipping. They reached out to me and
Reply from grand-kitchen.com2026-06-26
Dear Ken Kelly
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
This company has done nothing but lie to me since very beginning. Have received 4 separate emails stating that item was shipped,all different days. Now when I try the tracking number I'm told there's no record of it. I will be reporting this fraud to my bank and Instagram, where I found ad for it. Do not trust in any way and save yourself aggravation and $ money!
Their response to this was more lies. Still get nothing from tracking information.
Reply from grand-kitchen.com2026-06-26
Dear Chuck Curtis
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
There was a problem with the shipping of my item & I never got it, even though Grand-Kitchen was told it did arrive. When I let them know I had not received it, they are immediately replacing it! Should be here soon!! Definitely a company to keep ordering from!!
Reply from grand-kitchen.com2026-06-06
Dear Mickey Clark Schneider
Thank you sincerely for your trust in our replacement service.
We always strive for quick response and efficient processing, ensuring a smooth and timely reissue process for your peace of mind and satisfaction.
📦 Your positive feedback is our greatest encouragement to the quality of our service. We will continue to optimize our processes and strive to provide every customer with a worry-free shopping experience.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Your customer service was exceptional. You helped me track my order, find that USPS put incorrect address on package here in states. Thank you Neriah for all your help. You are a great customer service agent.
Reply from grand-kitchen.com2026-05-27
Dear Lular Lee
Thank you very much for your high regard for Neriah and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Neriah, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
If you have a problem , they will take care of it immediately! I order a item, and it malfunction! They gave me a discount and had a replacement sent.JJ
Reply from grand-kitchen.com2026-05-21
Dear James
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Grand Kitchen was fantastic. When my order didn't show up after several weeks, they resent it. What was even more unbelievable I wound up with 2 more of the same item that I was told to keep for gifts as it must have been my previous order that didn't show up.
What better customer service than that.
Yay for Grand Kitchen.
Reply from grand-kitchen.com2026-05-21
Dear Cindy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I was disappointed that the product I purchased could not chop meat just vegetables. I expressed my concern. They immediately were on top of it and offered a solution. They are sending me a meat tenderizor for free. They really stayed with me throughout the process. Great customer service.
Reply from grand-kitchen.com2026-05-18
Dear Rick
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I purchased this for my husband. He does all the cooking, he says "this is the best thing since bread!" This company is great. They reached out to see if we were satisfied! What company does that? This would be the perfect gift for anyone that cooks!!!
Reply from grand-kitchen.com2026-05-14
Dear Estella
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Grand-Kitchen has a great customer service staff Jamie is very helpful and very informative. She replied to my emails less than 24 hours and gave me all the information that I needed.
Excellent job Jamie you really rock 👍👍🎸
Reply from grand-kitchen.com2026-05-08
Dear Celia
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The persistence in trying to help me the best they could. Mia and Jamie went above and beyond to get me what I was looking for. Courteous and professional at 100%. I would do business with them again without hesitation. I still can't thank them enough!
Reply from grand-kitchen.com2026-05-06
Dear Treetreeman
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I was very happy and surprised that not only did I receive a response I received a response in less than 12 hours. The issues I had were addressed in a plain and straightforward way. This was the best customer support I’ve ever had. Thank you very much.
Reply from grand-kitchen.com2026-05-06
Dear Jim
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They did an excellent job replacing broken products, as promised! Thank you for your customer service and I appreciate you taking care of this.
After I wrote this I noticed two of the medium sized ones were cracked! I’m not interested in replacing them again. You need to improve your shipping!
Reply from grand-kitchen.com2026-05-06
Dear Danae
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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