grand-kitchen.com (grand-kitchen.com) has a 3.7 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt replies, polite attitude, and truly exceptional assistance when dealing with various inquiries. Consumers consistently note that staff members handle everyday concerns with great care, often resolving any ordering issues quickly, kindly, and very professionally.
Some reviewers were not happy with the delivery times, explaining that packages sometimes took many weeks to arrive or experienced frustrating tracking problems. Furthermore, a few people mentioned receiving broken items such as glass canisters or other fragile goods that arrived completely damaged. Despite these shipping flaws, buyers generally appreciate the willingness of the agents to send quick replacements.
Auto-generated from all reviews of this business. For reference only.
I had a problem and Mia helped me resolve it. However, not until I made a couple of mistakes, which she handled nicely. I will shop here again. JanZ
Reply from grand-kitchen.com2026-04-28
Dear Janice
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
It was my first time purchasing an item from grand-kitchen. Honestly it won’t be the last time because of the way Heidi handled the issue with my order. Here is a quick summary of what happened “I thought my package was taken too long to arrive delivery. Therefore, I decided to email grand-kitchen. Heidi quickly responded to my enquiry and provided me with the tracking number. I later learned that my package was returned to sender due to insufficient delivery address. Then I informed Heidi about it. Again She immediately took action and requested a replacement of my kitchen aid. You guys are lucky to have someone like Heidi. Her quick response and customer recovery skills is very impressive.
Reply from grand-kitchen.com2026-04-27
Dear Mohamed
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Customer service has been amazing! Over the top service, always accommodating, and always very punctual. Ibe had a couple issues come up, and customer service has always promptly addressed every one. They've went above and beyond for me. Thank you so much!!!
Reply from grand-kitchen.com2026-04-27
Dear Customer,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The customer service was fantastic!
I love my containers but unfortunately 2 of them were cracked.
I contacted customer service and they were so quick to help replace the containers.
They were so kind!
Reply from grand-kitchen.com2026-04-24
Dear Julie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
This is NOT a scam. This are very quick to help with any situation. Very satisfied with my experience. Thank you. Scott.
Reply from grand-kitchen.com2026-04-22
Dear Scott
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
It took three attempts to finally receive my product, but Jamie was a perfect professional. Through the three attempts, she was right there on the spot with excellent customer support.
Reply from grand-kitchen.com2026-04-21
Dear Aaron
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The help of the support staff is amazing can not speak highly enough about their due diligence in handling any problem that may occur after an order is placed. My thanks again Jamie.
Reply from grand-kitchen.com2026-04-20
Dear Joshua
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Very helpful when I was upset with how long it took to get my son's birthday present, looking forward to seeing his expression. Thanks.
Reply from grand-kitchen.com2026-04-16
Dear ed collins
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
We have had an amazingly positive experience with Grand Kitchens. The design service was excellent during which our designer politely prevented us making some mistakes and provided genuine expertise. The installation was first class - polite, tidy and helpful engineers who did a brilliant job. Most importantly we love our lichen. It exceeds our expectations with high quality units and appliances. Finally, support following installation has been first class with all snags ironed out with quibble. Could not recommend Grand Kitchens more highly.
Reply from grand-kitchen.com2026-04-15
Dear STEPHEN
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They were always there to lend a helping hand. On my order no matter what time of day.
Reply from grand-kitchen.com2026-04-11
Dear Jeremy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
This was a biggest nightmare ordering Easter lunch from Grand Kitchen . It was our biggest mistake.
The quality and taste is very poor. Biriyani Khaima rice half cooked.
Chicken half cooked
And cheating innocent customers by giving stale food.
Smelling as they were cooked 3 to 4 days before .
My and my Easter celebrations were been ruined by this Grand kitchen.
Friends Beware of this restaurant next time.Thanks
Reply from grand-kitchen.com2026-04-07
Dear Rijesh
Our official store name is grand-kitchen
If the store name you see in your order is different from the actual store, it likely indicates that you ordered from a similar store. These days, many stores have similar names or product images, which can be confusing. However, please be assured that we will be happy to assist you in contacting the customer service of the corresponding store to ensure your inquiry is resolved smoothly.
You are welcome to contact us at any time via the following email address. We are committed to listening carefully to your feedback and continuously improving:
Customer Service Email: [email protected]
We also appreciate your interest in our store. Our products are highly praised for their style, quality, and after-sales service. If you have future inquiries or are considering purchasing again, please feel free to contact us. We will provide you with even better service and promotions.
Best regards
Olivia
Jaime was very helpful and eat to deal with. I was getting frustrated because I was not receiving updates. After she explained how it works with the knives, I felt better.
Reply from grand-kitchen.com2026-04-02
Dear Shirley
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I had a hard time understanding the set-up for tracking my order but I sent a text on my Gmail and was able to get info anytime I asked. So that was very helpful and appreciated. March 29 was the last day I made contact, I don’t have info available for before that.
Reply from grand-kitchen.com2026-04-02
Dear Daniel
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Brilliant Design, Brilliant Kitchen and Brilliant Support
We had a first class experience from our initial discussions, through the excellent design experience to installation. The kitchen is very high quality and we love it. The post installation support has been excellent and incredibly responsive. All of our snags were resolved and the team still are in hand to help us with any other queries or issues. We couldn’t recommend them more highly. First class.
Reply from grand-kitchen.com2026-03-31
Dear STEPHEN
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great company, to deal with, but use a lousy shipping company.
Ordered two different knives, one out the front and one side opening. Out the front came quickly. Side opening was delayed. Shipping company could not inform me where it was. Origin- China.
Location- Unknown. E-mails to Mia were answered promptly. Sent a screenshot of shipping update at 45 days in transit. A replacement was sent. Received my replacement and shipping company still did not know where it was. Grandkitchen- Great. Shipping company-lousy. Find a different shipper. Both knives are great. Folder is SUPER sharp. Will watch their shop for other things I may need/want. Hope for a different shipping company. Thanks Mia.
Reply from grand-kitchen.com2026-03-31
Dear James
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Throughly pleased but shipping took longer than expected
Ok so im throughly pleased with my 50th anniversary OTF knife BUT it took longer than I thought to get to me. At one point I thought it was lost in shipping so I emailed them and they sent me an up-to-date screenshot with exactly where my package was and its arrival date. It took 28 days. Longer than expected but completely pleased with the update they gave me and the knife its exactly what I was hoping for.
Reply from grand-kitchen.com2026-03-28
Dear A
Thank you very much for your appreciation of our handling of this issue.
We always adhere to the principles of efficient and professional service to ensure your shopping experience is smooth and worry-free. Your approval is the greatest encouragement and motivation for our team.
🛠️ We will continue to optimize our service processes and improve processing efficiency, striving to provide you and all our customers with even better support.
Thank you again for your trust and support, and wish you a happy life!
Best regards
Olivia
Customer service is outstanding. They get back to you very quick and they are very polite and professional. I’m a 30 year plus edged weapons collector and I recommend anyone else that is a knife or edged weapons collector to go ahead and try one of their knives out.
JB (USMC VET)
Reply from grand-kitchen.com2026-03-28
Dear Justin
Hello! We are very pleased to hear that our product has exceeded your expectations.
✨ Thank you for your recognition of our product quality and service. This is not only a recognition of our team's efforts, but also a source of motivation for continuous improvement.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We are always here to support you.
We look forward to serving you again and wish you a happy life and a good mood every day!
Best regards
Olivia
I ordered a product from them with "free shipping". They shipped it with a fake label according to my local USPS so I had to pay $12.10 to receive it. It took 30 days after I ordered it and the product was garbage to top it off. Total scam!
Reply from grand-kitchen.com2026-03-28
Dear James Z
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
This was a long and drawn out experience. I hadn't received any information about my purchase. Last information I had received was, my order was handed over to USPS. 2 months later I still hadn't received my order. They had shipped 2 orders, second order was to replace the first. They offered me a full refund.
The refund hit my bank this morning.
Thank you very much for your help.
Reply from grand-kitchen.com2026-03-21
Dear Jack
Thank you for sharing your shopping experience. We understand the anxiety you felt while waiting, and we sincerely appreciate the opportunity to communicate and correct your situation.
We are always committed to providing timely and transparent service, and we proactively follow up and properly address any issues that arise. We are pleased to see that you are satisfied with our response.
If you have any further questions or require assistance, please feel free to contact us via email:
📩 [email protected]
We look forward to providing you with a more secure and smooth shopping experience.
Best regards
Olivia
While my package was lost in transit, Molly was amazing, responsive, and helped provide meaningful support. I would definitely be willing to do business with Molly again.
Reply from grand-kitchen.com2026-03-20
Dear John
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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