grand-kitchen.com (grand-kitchen.com) has a 3.7 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt replies, polite attitude, and truly exceptional assistance when dealing with various inquiries. Consumers consistently note that staff members handle everyday concerns with great care, often resolving any ordering issues quickly, kindly, and very professionally.
Some reviewers were not happy with the delivery times, explaining that packages sometimes took many weeks to arrive or experienced frustrating tracking problems. Furthermore, a few people mentioned receiving broken items such as glass canisters or other fragile goods that arrived completely damaged. Despite these shipping flaws, buyers generally appreciate the willingness of the agents to send quick replacements.
Auto-generated from all reviews of this business. For reference only.
i had a logistics issue with my order and Mia helped me not only quickly but also let me switch out my colored knife i meant to get. i was bummed about my order not coming on time but i am fairly impressed with the customer service and support after i emailed them.
Reply from grand-kitchen.com2026-03-18
Dear Nes A
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear Barry
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I had a few issues on getting items but I connected with Molly and she was very helpful and answered all my questions. I’m very satisfied with the service I got. Each time I needed something I got a response fast and my issues have been resolved. Thank you!
Reply from grand-kitchen.com2026-03-12
Dear Josi
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Sunny was understanding, polite and very helpful. Thank you so much
Reply from grand-kitchen.com2026-03-12
Dear Heaven
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I ordered a knife over a month ago. At purchase time I was told it would deliver in 8-14 days. It has been over a month and of course you can’t speak with anyone on the phone it’s all by email. Don’t waste your time ordering anything unless you have forever to wait. Will never order from these folks. Like to just get my money back!!!
Reply from grand-kitchen.com2026-03-11
Dear CHRIS
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
After being dissatisfied with the product, they were quick to make a resolution and offer me a different product
Reply from grand-kitchen.com2026-03-12
Dear George
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I have had logistic problems with my order. Molly has been over the top helpful with my situation. Thank you for working with me. My original order was initiated on December 27th 2025. Hopefully my order will arrive
Reply from grand-kitchen.com2026-03-12
Dear Steve
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Dear Kotara
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Dear Tisha
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a knife over 3 months ago and their "tracking" info said, after going through all of China and then the U.S., that it was somehow "delayed." I contacted customer service and they quickly responded that my package was being resent. The attached "screenshot" gave all fake info. The "tracking number" given by customer service doesn't exist for any shipping company anywhere. It's all lies, and you will end up spending money on something that will never show up. Don't do it!!
Reply from grand-kitchen.com2026-03-07
Dear Chelsea
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I was very happy with the knife I ordered.
The customer service is unmatched!!!! Excellent people!!!
Reply from grand-kitchen.com2026-03-07
Dear David
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer satisfaction. When my package was lost and I emailed them about it they got back to me very quick. And made sure the order was replaced and that I was satisfied with my experience. Highly recommended
Reply from grand-kitchen.com2026-03-05
Dear Tabor
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
This company went the extra mile when a shipment was lost during shipping. The quality of my purchase is very good. Thanks Grand-Kitchen
Reply from grand-kitchen.com2026-02-27
Dear Ron
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Don’t trust this company!! I ordered almost two months ago and have only gotten the run around. The shipping was going away from where I live only to get an update from usps that the shipping is unpaid. I also paid for shipping protection. This place is a SCAM
Reply from grand-kitchen.com2026-02-26
DearJonathon
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
They were very helpful and supportive of my purchases. They are sending me another one. Thank you for your help.
Reply from grand-kitchen.com2026-02-26
Dear Marcos
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Molly followed up with an inquiry in a timely manner and was very helpful in making sure I was satisfied with my order. Thank you!
Reply from grand-kitchen.com2026-02-26
Dear Marcos
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
My order was lost in shipping and when I contacted them they made it right and shipped a replacement! Great customer service and awesome gear! Thanks so much!
Reply from grand-kitchen.com2026-02-25
Dear Customer,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
CS rep was responsive and helpful and willing to go above and beyond to assist and make the issue right. Much appreciated!
Reply from grand-kitchen.com2026-02-25
Dear Jacob,
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Horrible experience, I have been waiting for 45 days for my order tracking is never right I also can not get a single person to respond to any of my emails. Pretty much reported this to my bank as a fraud or scam, at thos point I just want my money back keep your product. Definitely should NOT order from here.
Reply from grand-kitchen.com2026-02-25
Dear Corey
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I was totally taken care of. Had not yet received part of my order. It looked like I had received it but it was checked out and taken care of by your person. Thank you!
Reply from grand-kitchen.com2026-02-25
Dear Katrina
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
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