grand-kitchen.com (grand-kitchen.com) has a 3.7 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt replies, polite attitude, and truly exceptional assistance when dealing with various inquiries. Consumers consistently note that staff members handle everyday concerns with great care, often resolving any ordering issues quickly, kindly, and very professionally.
Some reviewers were not happy with the delivery times, explaining that packages sometimes took many weeks to arrive or experienced frustrating tracking problems. Furthermore, a few people mentioned receiving broken items such as glass canisters or other fragile goods that arrived completely damaged. Despite these shipping flaws, buyers generally appreciate the willingness of the agents to send quick replacements.
Auto-generated from all reviews of this business. For reference only.
I've been dealing with Mia through emails and she had been wonderful. She has been very courteous and understanding. She replies very promptly too. Because of her I will continue to do business with you guys.
Reply from grand-kitchen.com2026-02-25
Dear William
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Reached out to check status of order and was returned an update the same day. Checked back at a later date that item had reached final warehouse with an issue. Problem was solved in the same day as contact was made. Very very good customer service.
Reply from grand-kitchen.com2026-02-13
Dear Larry N
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I want to give a major shout out to…Customer Service is great to talk to.
I want to give a major shout out to Charlotte with customer service and her team. I was having a problem with my ordered and she really helped me out. Not only trying to correct the situation but for making this process easy to go through.
Reply from grand-kitchen.com2026-02-13
Dear Alejandro
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Very nice experience straight to the point I felt like it was an actual customer service that I was dealing with thank you very much 02/12/2026
Reply from grand-kitchen.com2026-02-13
Dear Henry
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They was great answered all my questions and fixed everything and was done fast and very nice
Reply from grand-kitchen.com2026-02-09
Dear Shane
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I bought something from them by accident but Sunny handled my situation very well and when I asked for a refund, He gave it to me no problem. I appreciate you Sunny.
Reply from grand-kitchen.com2026-02-04
Dear Isaiah
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Prompt replacement of damaged canisters. Prompt response to emails. Very satisfied with customer service.
Reply from grand-kitchen.com2026-01-19
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent customer service. Very prompt and willing to make things right.
Extremely happy with the service they have provided.
Reply from grand-kitchen.com2026-01-19
Dear Thiago Gomes
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear JD
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Waiting over two weeks now for a folding knife! Was supposed to be shipped 5 days after payment. I see a bunch of you are going thru the same- I don’t even have a tracking number.
Reply from grand-kitchen.com2026-01-14
Dear freddy gieger
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I was pleasantly surprised at the quick response to my email. Unfortunately, the product I needed replaced was out of stock but I was offered a similar replacement. There was no hesitation or questions on their part. It was a seamless exchange.
Reply from grand-kitchen.com2026-01-08
Dear Maria
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Very good quality and dependable. Worth the wait an amazing product.
Reply from grand-kitchen.com2026-01-05
Dear Dale
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Great customer service. Immediately addressed my concerns.
Reply from grand-kitchen.com2026-01-04
Dear Ryan
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Ordered December 7th and not only have I not received my order but they are also ignoring my emails. This place is a scam with a pretty website.
I've also already emailed everyone you've suggested.
Reply from grand-kitchen.com2026-01-04
Dear Sidney
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I emailed customer service to inquire about my order that I had not yet received. The response was prompt! However I received my order within an hour of sending the email. When I received a response, I notified them that I did get the order, and they responded very quickly again thanking me for letting them know. It's the little things, acknowledgment of a customer that reached out, a polite and prompt response, and the friendly customer service. I would recommend their product and service to anyone! Thank you
Reply from grand-kitchen.com2026-01-04
Dear Christie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Ordered Nov 22 and by Christmas, only received half the order for one of my gifts. Tracking didn't work. When I contacted customer service I at least received a reply. They said at one point it was in the warehouse and wouldn't be received in time for xmas. I went back and said I wanted the order canceled, and they came back and said it couldn't be canceled because it had "shipped". They need to be honest up front on their shipping timing... and that it will ship directly from China.
Reply from grand-kitchen.com2025-12-27
Dear Slsorenson
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at [email protected]. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
They are very very slow on processing the order and ship it in a timely manner. I placed an order on 12/10 hopping to get it on time for Christmas and so far nothing. I reached out to their customer service and he said it's in queue at their warehouse and as of now still in queue. I guess I'm not getting it for Christmas so now I have to find another gift for that person. I guess when you get used to Amazon getting your items fast and now dealing with a company like this you will get hit with a reality check. Take your time shipping the items because people are not in a rush to get their items 🤣. You shouldn't get our money until the items is processed and shipped.
Reply from grand-kitchen.com2025-12-24
DearToni Hazim
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at [email protected]. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
DO NOT ORDER FROM THIS COMPANY
They shipped me baking storage containers that arrived in taped together boxes and were broken when I opened the box. I contacted them and was assured that a new order was being shipped. Over 6 weeks later and still no order received.
As a side note, if you happen to pay with PayPal, skip emailing the company and file a dispute immediately or else PayPal will deny the claim. Lesson learned.
Reply from grand-kitchen.com2025-12-17
Dear Diana
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Something happened with my first shipment not arriving, they resent the order just like that! The knife is really nice, very high quality. Customer support was very kind and fast to reply!
Reply from grand-kitchen.com2025-12-18
Dear Matteo
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a canister set and in the confirmation I received it said the order would take 3-5 days to process. Four weeks later and finding how to track this, it's coming from China. I don't have a problem with that but, you shouldn't say 3-5 days to process. I just hope when my purchase finally gets here all is intact and nothing is broken.
Reply from grand-kitchen.com2025-12-18
Dear Mignon
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at [email protected]. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
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