GreenGeeks (greengeeks.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I love working with GreenGeeks! I’m a business owner with beginner to intermediate website development skills. When I have any problem at all, their tech support helps me solve it immediately. I couldn’t be more satisfied. Highly recommend!
Quick turn around and clear instructions on how to fix the issue. It was on my end and easily remedied.
The guys took my website issue very seriously and fixed it the best way the could. Thank you!!!!
I moved from another host to Greengeeks. their migration team was prompt and very helpful with a few issues that I had. I am very satisfied with my new host, and the monthly rate is pretty decent too.
Thank you for choosing GreenGeeks! We’re glad our migration team made the move easier and helped resolve the issues along the way. It’s great to know you’re satisfied with both the service and the value.
I honestly LOVE Greengeeks. Always fast in helping with anything I need AND they give back to the Planet AND the service is impecable. I'm proud to be part of their 300% back to the environment initiative!!
Thank you for being part of GreenGeeks Soukaina! It means a lot to know our responsive support, reliable service, and commitment to giving back to the environment have made such a strong impression. We’re proud to have you with us.
My website was down for over 3 days and the issue was put onto a level that could only be resolved via email (not through chat). It is easy to envisage that one question and its response took one day. Indeed my website would have been down longer I have little doubt had I not found another solution outside of the email based support process. I don't understand why business critical issues are put onto a level where instant responses are fundmentally not possible. ++++++ My response to GreenGeeks response: ------- My website was down for over three days. The issue was escalated to a tier that could only be handled by email rather than chat. GreenGeeks have replied to say most responses came within minutes or a few hours. I don't dispute it, but it sidesteps the point. Reply speed only matters if the customer is sitting at their inbox waiting for it — and email is precisely the channel that doesn't work that way. Every exchange costs their response time plus however long it takes me to see it, which is how a handful of replies stretches across three days. Chat resolves things because it holds both parties in the same place at the same time. It was ultimately resolved not by the ticket, but by my going back to chat and working the fix through with an agent there, using information I had researched myself and pushing for it. The problem was fixable in chat, which is where it started and where it should have stayed. Documentation is an argument for logging the work in a ticket, not for closing off the only channel that offers a live response. Especially important for a business critical issue. To GreenGeek's credit, they have acknowledged the resolution time fell short and someone has been in touch.
Hi Paul! Thanks for sharing your details so we can identify your account. We’re sorry the issue took longer than expected to resolve. We reviewed the support history and found that the ticket was opened on July 29, (after the chat conversation) with several responses and updates exchanged throughout July 30 and 31. Most replies from our team were provided within minutes or a few hours, rather than taking a full day. However, we understand that when a website is unavailable, even a few hours can have a serious impact. Some issues require escalation to a specialized technical team and must be handled through a ticket so the investigation and account changes can be properly documented. If the issue is not complex, then our team can help fix it in the moment through a call or chat. That said, we recognize that the overall resolution time and communication did not meet your expectations, and we are reviewing the case to identify where the process could have been handled more effectively. Your dedicated onboarding specialist has reached out directly in case you need additional support.
Excellent eco‑friendly hosting with reliable performance and helpful customer support. The dashboard is easy to use, and my websites load fast and stay online without issues.
Hi Majed! Thank you for choosing GreenGeeks! It’s great to know our sustainable hosting, reliable performance, easy to use dashboard, and support team are all contributing to a smooth experience for you.
They deliver on everything they promise and the customer service personnel that I interacted with were all professional, courteous and knowledgeable. My website looks great after transferring from another host service provider and most importantly, It's now certified as green because of Green Geeks' commitment to clean energy and other environmentally friendly actions.
Hi Asram! Thank you for sharing your experience! We’re glad the migration went smoothly, your website is looking great. We also appreciate you choosing GreenGeeks to host your website with a more environmentally responsible approach.
I found GreenGeeks to be a great value. It was easy to quickly setup a new website for a temporary purpose (~2yrs) for a family reunion website. Their customer support was helpful and also fast. When it was time to wind down the website, it was also very easy and no shenanigans to stop the billing. I highly recommend them and will use them again myself for my next project that involves a website.
Hi Martin! Thank you for sharing your experience! We’re glad it was easy to launch and manage your family reunion website, with fast support and a straightforward cancellation process when the project ended. We appreciate your recommendation and look forward to supporting your next website.
This has been a great experience overall. The service is reliable, easy to use, and the support team is genuinely helpful. Thank you for the effort you put into making this so smooth!
Hi Mirvat! Thank you for sharing your experience! We’re glad the service has been reliable, easy to manage, and backed by a support team you can count on. We appreciate you choosing GreenGeeks!
A genuinely smooth experience from start to finish. Everything was handled clearly and professionally, and the team made the whole process feel easy. Happy to recommend them.
Hi Ibrahim! Thank you for recommending GreenGeeks! We’re glad the process was clear, professional, and easy from beginning to end. We appreciate your trust in our team!
Greengeeks' JetBackup5 backup system is deficient; it doesn't allow you to automatically restore backups as easily as Hostinger and most modern hosting providers. I don't recommend subscribing to their hosting service.
Hi Jesus, We understand your frustration with the restore process. JetBackup 5 is a third party backup platform integrated with cPanel and used by many hosting providers, rather than software developed by GreenGeeks. cPanel also provides its own native backup tools. The available restore options can vary depending on the backup type and account configuration. We’re sorry the process did not feel as simple as expected, and our support team can help restore an available backup and review the specific issue you encountered.
Simple, no nonsense service, no hidden fees, clear communication. Fair price.
Hi Sue thanks for your review! We believe web hosting should be straightforward, with clear pricing, reliable service, and no unnecessary complications. We appreciate you choosing GreenGeeks!
GreenGeeks is doing a great job in resolving issues of their customers in a timely manner. I highly recommend GreenGeeks to anyone who wants a great online services.
Thank you for the recommendation! We work hard to resolve issues quickly and make sure our customers can get the help they need when they need it. We appreciate your trust in GreenGeeks!
The features provided keep things simple, and easy use. Fantastic uptime and amazing customer service. Can't beat the cost for the features.
Hi David! Thank you for sharing your experience! We’re glad you’re getting great value from your hosting. We appreciate you choosing GreenGeeks!
They are very helpful. I have been associated with them for last three years and it's not about what they're giving when you buy the plan. It is about when your website goes down and how they support to you, and I must tell you. They always give the best service and always try to come up with the best
Hi Anmol, thank you for being with GreenGeeks for the past three years and for the recommendation! Reliable hosting matters, but having a team ready to help when something goes wrong matters just as much. We appreciate your trust in our support and service.
Been with Greengeeks for what seems like a zillion years. Customer service is fantastic....over the years there is immediate response to any issues I encounter....and then whatever it takes to evaluate and fix any of said issues is done quickly and professionally. Another zillion years for me. Ok...kidding...I do not know what a zillion is....but decades?
Hi Mark! Thank you for being part of GreenGeeks for so many years. We’ll be here for the next zillion years, or at least the next few decades.
Excellent customer service! I value the idea of being green!
Thank you for choosing GreenGeeks Nino. We’re glad our team has provided the level of support you expect, and that our commitment to more environmentally responsible web hosting matters to you.
GreenGeeks Support is top notch, they are fast to respond and resolve issues, a great hosting provider that has a great team always willing to help and keep your site up and running;
Thank you for sharing your experience. Fast, effective support makes a real difference when your website needs attention, and we’re glad our team has been there to resolve issues and help keep everything running smoothly.
I have used other hosts in the past, but have always run into an issue or two. Green Geeks has been much smoother, and their customer service support is prompt and helpful. I'm not with a big company or organization, but Green Geeks treats me with respect just the same.
Thank you for choosing GreenGeeks! We appreciate your trust and are glad your experience with us has been smooth.
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