GreenGeeks (greengeeks.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The customer service is always great, very helpful and thorough. Many times they go beyond the call of duty. I never have any big issues with them, my site is always live, and any questions get resolved very quickly.
Reply from GreenGeeks2026-06-25
Hi Natalia! Thank you for your continued trust in GreenGeeks! It's great to know our team has consistently been there to help, answer your questions, and keep your website running smoothly. We appreciate your support and look forward to being here whenever you need us.
J
Jeff Myles · 1 review · Experienced 2026-06-22 ·
★★★★★
It was the personal care that made the…
It was the personal care that made the difference. I was the go between my client and Leonardo at GreenGeeks and while some of my clients were "odd", Leo took the time, asked the right questions, never got impatient and ultimately nailed it.
Personal care
Reply from GreenGeeks2026-06-23
Hi Jeff! Thank you for sharing this. We’re glad our team took the time to understand each situation and make the process easier for you and your clients. That personal, patient support matters.
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Alex · 1 review · Experienced 2026-06-20 ·
★★★★★
rating -5
rating -5
I had a very disappointing experience with this hosting provider. My payments were placed on hold and my hosting orders were repeatedly rejected without any clear explanation or proper resolution.
Instead of providing a transparent reason or fixing the issue, I was simply asked to place the order again, which led to repeated payment holds and wasted time.
There was no clear support or meaningful guidance to resolve the problem, which made the entire experience frustrating and unproductive.
Overall, it felt like a waste of time and money, and I would not recommend this service based on my experience.
Reply from GreenGeeks2026-06-23
Hi Alex, we understand how frustrating it is to have an order declined and see payment holds without a clear path to resolve it. Payment reviews are in place to protect account holders and prevent unauthorized transactions. We'd like to review your case to understand what happened. Please send us a private message through Trustpilot with your account email so we can look into this in detail.
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Business · 1 review · Experienced 2026-06-12 ·
★★★★★
Very poor support, more cost effective hosting sites out there
I have been with GreenGeeks for several years. Things have gone downhill and I can’t recommend them -
There is other companies for lower cost or the same cost and better support.
Support used to be very good and now is practically useless. When you are asking basic information about their software tools (eg “one click installs) or version handing of basic software (databases, php, etc.), things any hosting site manages, expect to spend hours on a 10 min job, to struggle to get anyone who knows anything, and expect the info you do get to be a little correct with q
Good chunk incorrect and a large chunk missing critical info despite asking if anything else was needed.
Years ago, tech support used to be good giving complete information on installing a CMS even if I didn’t ask about parts I didn’t know about (they made sure I knew everything I needed).
Now of 3 first level reps only 1 knew anything about installing a popular CMS but gave a very partial answer.
There is no way to escalate to a 2nd level support person, this can be done only by creating a ticket. Unfortunately the reply given in their 45 minute goal was absolutely worthless with no escalation to a second level support. I replied back they needed to reread my question and an hour later no reply. I contacted chat and they said the 1st level people on the tickets are the only ones that can do the escalation - chat or phone can’t do that.
I started looking at other hosting providers and then contacted billing to cancel the auto renewal (done over chat). They asked why and I told them support was poor and could not reach 2nd level support. They asked if management could step in, which I agreed to and voila a second level support person answered the chat. A couple back and forth messages and I was told I had all the info and they would be available when I did the install (took down a 24/7 site).
Unfortunately the info from the 2nd level person was incomplete despite me asking did I have everything covered (a basic step missed). It took an hour (website down) to get that missing info from 2nd level support).
On my ticket I asked my experience to be passed to management (so hopefully they would improve things) - a couple days later I got an email saying thanks for the feedback please do a trust pilot review (obviously management never read what I said), so here is my review.
Reply from GreenGeeks2026-06-17
Hi Business, based on what you mentioned, we understand why this experience left you frustrated, especially after several attempts to get complete guidance before taking a live website offline. What you described does not reflect the standard of support we expect from our team or the level of service our customers consistently identify as one of the main reasons they remain with GreenGeeks. While some technical requests require a ticket for further investigation and escalation, the guidance provided should still be accurate, complete, and clearly communicated. The Trustpilot invitation you received was part of an automated process that randomly asks customers to share their experience, so we continue improving.
We have sent you a private message through Trustpilot to identify your account so our management team can review the chats, ticket, and escalation process in detail.
My programmer recommended GreenGeeks to me, and I'm super happy with my decision to go with them. Godaddy was trying to upsell and overcharge me at every turn – these guys give me just what I need; with a healthy side of no hassle and no BS. I can't really speak to the service aspect of things since my programmer deals with them, but I can't imagine she'd recommend something that wasn't up to her high standards. Great company – highly recommend!
Reply from GreenGeeks2026-06-17
Hi Kimberly! Thank you for choosing GreenGeeks and for sharing your experience! It's great to hear that your programmer's recommendation pointed you in the right direction. We're happy to be the no-fuss, fairly priced option you were looking for, and we'll make sure we keep earning that trust. We appreciate the kind words and the recommendation!
J
Jamie · 1 review · Experienced 2026-06-08 ·
★★★★★
GreenGeeks is a lifesaver
GreenGeeks is a lifesaver for this solopreneur! They are available 24 hours a day BY PHONE!! They are consistently kind, helpful, and effective--often going above and beyond to make me feel supported with the website part of my business. They've hosted my sites for 12 years. Happy Dozen-versary, GreenGeeks!
Reply from GreenGeeks2026-06-17
Thank you for 12 years with GreenGeeks and for taking the time to share this!Thank you for 12 years with GreenGeeks and for taking the time to share this! It's genuinely wonderful to know that our support team has been there for you through every step of building your business. A dozen years is a big deal, and we don't take that loyalty lightly. Happy Dozen-versary to you too, and here's to many more!
The issue that I had the other day with my service I probably could have resolved it myself
I was a little bit frustrated because I had tried and I just couldn't do it. Contacted customer service who helped me what they were able to be no it was a little bit of a strange situation so she said you know follow trouble ticket or log out and go back in and see if I can speak to someone else which I did. Go get to speak to a live person which was awesome kind of unexpected and again as this is something that I could have done myself he just went right ahead went into my account fix the issue. Customer service like that that green Geeks is known for, that is the reason why I chose them
After being with him for a very short period of time I decide that maybe the grass was greener on the other side and I left green Geeks, and I learned a very valuable lesson that more is not always good, I did return because I enjoyed the customer service response that I had been given in yhe past, cuz I have reached out the customer service on a few occasions. No one beats as far as I'm concerned the speed and the knowledge in the follow-up that green Gates gives. I returned back for those reasons yes they're inexpensive, and we get fooled thinking that something that cost more is better, this is perfect company for small little businesses like me that are trying to get on their feet and find that we are often victim of being gouged and people not understanding us because we don't bring in all these kind of money. Green Gates is for the middle class people those people that work for minimum wage and want to be able to have a website and they can't afford it this is what this company is made for it's made for the little people the people that are struggling so I am proud to be agreeing with geeks customer and I give them a note standing rating and every area
Reply from GreenGeeks2026-06-17
Hi Twila, thank you for returning to GreenGeeks and for sharing such a thoughtful review. We understand how frustrating it can be when a technical issue feels harder than it should, so it’s good to know our team was able to step in, access the account, and resolve it quickly. Your decision to come back because of the support, follow-up, and value you experienced means a great deal to us. We’re proud to provide reliable hosting that remains accessible to small businesses and individuals building something of their own.
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Charlie Gates · 2 reviews · Experienced 2026-05-27 ·
★★★★★
Very helpful csr who helped define our…
Very helpful csr who helped define our memory problem leading to an account upgrade.
Reply from GreenGeeks2026-06-11
Hi Charlie! Thank you for your review. We're glad our team was able to help identify the resource limitations and guide you toward a solution that better fits your website's needs. We appreciate your trust in GreenGeeks and look forward to continuing to support your growth.
S
Sean · 1 review · Experienced 2026-06-10 ·
★★★★★
RUN.
Two days to put up a simple splash page? The system isn't user friendly, their WordPress integration doesn't work. It's shit. You get what you pay for I guess.
Reply from GreenGeeks2026-06-11
Hi Sean, we're sorry to hear about your experience. We've sent you a private message through Trustpilot to help identify your account and better understand what happened. We'd appreciate the opportunity to investigate the issues you encountered with WordPress and the website setup experience. Once we locate your account, we'll review everything in detail and follow up directly.
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gskokeas · 2 reviews · Experienced 2026-06-09 ·
★★★★★
Excellent hosting provider with outstanding support
I've been using GreenGeeks for my websites and have been extremely satisfied with both their services and pricing. Their hosting plans offer great value for money, and the performance has been reliable and consistent.
What really stands out is their customer support. Every time I've needed assistance, the support team has been responsive, knowledgeable, and genuinely helpful. Issues are resolved quickly, and they always take the time to explain things clearly.
Overall, GreenGeeks provides an excellent combination of affordability, reliability, and top-notch customer service. I highly recommend them to anyone looking for a trustworthy hosting provider.
Reply from GreenGeeks2026-06-09
Hi! Thank you for the recommendation and for trusting GreenGeeks with your websites.
It's great to hear that you've found the hosting reliable, the pricing competitive, and the support team helpful whenever assistance was needed. Providing clear guidance and resolving issues quickly is exactly the experience we aim to deliver.
Thanks for your feedback and for choosing GreenGeeks!
We have been with GreenGeeks for several years, but our experience has declined over time. As our business grew, we needed more responsive support and clearer communication. Unfortunately, we experienced several periods of downtime and service interruptions that impacted our workflow.
What disappointed us most was not the pricing, but the lack of flexibility and customer care when discussing an upgrade. After being a long-term customer, we expected a more supportive approach.
Based on our experience, we will be exploring other hosting providers when our current term ends.
Reply from GreenGeeks2026-06-09
Hi, thank you for sharing your experience and for being a GreenGeeks customer for several years.
We're sorry to hear that your experience hasn't matched the level of reliability and support you expected.
We've sent you a private message through Trustpilot to help identify your account so we can review the concerns you've raised, including the service interruptions and your interactions with our team. We would appreciate the opportunity to better understand what happened and see if there's anything we can do to help.
Thank you for your feedback
V
Vera · 3 reviews · Experienced 2026-06-08 ·
★★★★★
The representative on the call Priyanka…was very good
The representative on the call Priyanka was exceptional with her service and detail information, she walked me step by step into the website to get to the result I needed. She was patient, courteous and very helpful, highly recommend this service.
Reply from GreenGeeks2026-06-10
Thank you for taking the time to share your experience. We're glad Priyanka was able to guide you through the process and help you reach the outcome you needed. We appreciate your recommendation and thank you for choosing GreenGeeks.
D
Derek · 1 review · Experienced 2026-06-09 ·
★★★★★
The support offered is truly…
The support offered is truly exceptional. Technical queries are dealt with promptly and efficiently. Thank you.
Reply from GreenGeeks2026-06-10
Hi Derek, thank you for your kind words. Providing fast, knowledgeable support when our customers need it most is a priority for us, so it's great to hear our team was able to help resolve your technical questions quickly and efficiently. We appreciate your trust in GreenGeeks and look forward to continuing to support your website.
M
Michel Houde · 3 reviews · Experienced 2026-05-28 ·
★★★★★
I had an issue that I caused
I had an issue that I caused. They fixed it in no time. Much appreciated. Thanks!
Reply from GreenGeeks2026-06-08
Hi Michel! Glad we could get that sorted out quickly for you! That's exactly what we're here for. Thanks for choosing GreenGeeks!
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Victoria Srace Stone · 1 review · Experienced 2026-06-03 ·
★★★★★
Company has moved to AI support, done rapidly downhill
Company has moved to AI support and lost their way. Human support has rapidly declined to the point of outright rudeness. I have been with them nearly a year after experiencing a similar decline at Hostinger. Deju vu all over again. Company rolls out AI, cuts staff, staff is overworked, becomes rude. AI support chat routinely gives out completely wrong answers often 180 degrees opposite when confronted. Human support is hard to connect with and when you do, they have become rude on multiple occasions. Having experience multiple poor results, I'm leaving.
Reply from GreenGeeks2026-06-04
Hi Victoria,
While we continue to invest in AI tools to help customers get answers faster, they are intended to complement our support team, not replace it.
We've sent you a private message through Trustpilot to help identify your account and review the conversations referenced in your review. The experience you've described does not reflect GreenGeeks' values or our commitment to providing a positive customer experience. We would appreciate the opportunity to investigate this further and better understand what happened.
Thanks in advance.
N
Neal Keller · 1 review · Experienced 2026-06-04 ·
★★★★★
Loving GreenGeeks!
Totally painless and issue free transition to this new hosting service. Outstanding work! Very satisfied!
Reply from GreenGeeks2026-06-08
Hi Neal! Painless migrations are exactly what we aim for! Really glad the transition went smoothly and that you are already feeling good about the move. Thanks for choosing GreenGeeks!
K
Kaiah Digital Solutions · 1 review · Experienced 2026-05-21 ·
★★★★★
Green Geeks has amazing customer…
Green Geeks has amazing customer service. At least every time i contact them with an issue, even when it isnt on their end, they are extremely helpful and point me in the right direction and make suggestions and even stay on with me until, i feel satisfied or the issue is resolved. In a world where good customer service is lacking, GreenGeeks makes me feel to contact them whenever. It truly is great being a customer.
Reply from GreenGeeks2026-06-08
Hi Kaiah! This genuinely means a lot to hear. Customer service is one of those things that's easy to talk about but hard to consistently deliver, and our team works really hard to show up for every conversation, whether the issue is on our end or not. Thanks for choosing GreenGeeks!
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Taylor Nicole · 1 review · Experienced 2026-05-06 ·
★★★★★
Positive Experience So Far
Everything has been easy to manage, and the hosting service has met my expectations from day one.
Reply from GreenGeeks2026-06-03
Hi Taylor! Thank you for your feedback! We're glad to hear everything has been easy to manage and that the service has met your expectations from the start. Thanks for your feedback and for choosing GreenGeeks!
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Holy Cross · 1 review · Experienced 2026-06-03 ·
★★★★★
Holy Cross Lutheran Church experience
All the staff at Holy Cross Lutheran Church are pleased with how GreenGeeks hosting is taking care of office email and the church's website. Thanks.
Reply from GreenGeeks2026-06-04
Thank you for your kind words and for trusting GreenGeeks with both your church website and email services.
It's great to hear that the team at Holy Cross Lutheran Church has had a positive experience. We appreciate the opportunity to support your online presence and communications, and we're always here if you need assistance.
Thanks for your feedback and for choosing GreenGeeks!
Switching web hosts and web email can sometimes be a massive headache, so finding a team that actually delivers on fast speeds, reliable uptime, and great customer service is a huge win.
GreenGeeks is also well-known for their eco-friendly hosting so you get to enjoy a fast site and a lower carbon footprint.
Reply from GreenGeeks2026-06-03
Thank you for sharing your experience. We know that moving a website and email services can feel overwhelming, so it's great to hear that the transition went smoothly and that our team was able to provide the speed, reliability, and support you were looking for. Thanks for your feedback and for choosing GreenGeeks!
