GreenGeeks (greengeeks.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Their support team is fantastic and their hosting superb.
Hi Barbara, we're glad to hear you've had a great experience with both our hosting platform and support team. We appreciate your trust and look forward to continuing to support your websites.
The Support Team at GreenGeeks has been very responsive to a couple technical issues I've had with the email service....primarily "user error". They got me back up and running quickly and efficiently. Top notch service.
Glad our support team was able to get you back online fast and make the process easy. We appreciate you choosing GreenGeeks!
I have been using Greengeeks for many years. What impresses me the most is the level of support I get every time. The technical support staff at Greengeeks solve my issue every time. As a non-technical person, this is extremely important.
Thanks for sticking with GreenGeeks over the years. What you described is exactly the kind of experience we aim to provide. Thanks again for your continued trust and support!
Best customer service I’ve ever experienced, especially on the technical side. Look nowhere else for webhosting
Thanks for the kind words. Strong technical support is one of the biggest things people depend on in hosting, so it’s great to hear the team has consistently delivered when you needed help. We appreciate the recommendation and the trust you’ve placed in GreenGeeks over the years!
The service is reliable and fast. The help desk works perfectly and all issues I had were resolved inside 1 hour
Hi Wlodek. Glad the team was able to get everything sorted quickly and keep things running smoothly for you. Thanks for choosing GreenGeeks!
Easy to build and maintain my site. Great support. Great value for the cost.
Building and managing a website shouldn't feel like a second job, and it sounds like that's exactly the experience you've had. That's what we're here for! Glad the support team came through when you needed them, and that the value has been worth it. We appreciate you taking the time to share this!
Amazing timeless responses , support doesn't end on the spot but they follow up with you continously
Hi Ali! That follow-through is everything. Anyone can answer a question, but staying with you until it's fully resolved? That's where real support happens. We're glad to have you with us!
After more than 20 years of working with various hosting companies, I can honestly say that GreenGeeks has been the best hosting platform we’ve ever used. Their customer support consistently goes above and beyond anything we’ve experienced in the past. What stands out most is how responsive, professional, and genuinely supportive their team is. They are solution-oriented, patient, and take the time to truly help rather than simply passing the issue from one department to another. I never feel rushed, pressured, or dismissed during support conversations—instead, I feel heard and supported. GreenGeeks has made managing our websites significantly less stressful, and that level of trust and reliability is invaluable. It’s rare these days to find a company that combines strong technology with exceptional human support, but GreenGeeks does exactly that. Highly recommended. Heidi Richards Mooney, Author - The Expectant Author
Heidi, thank you for sharing this. Twenty years in the hosting world means you've seen it all, so hearing that we stand out after all that experience genuinely means a lot to us. Looking forward to supporting everything you're building. Thanks for choosing GreenGeeks!
I adore Green Geeks. Every time I've had an issue either they've been able to solve it via the live chat, or the support person has opened a ticket to get it resolved. And it does get resolved quickly.
Thank you so much for your kind words and for your continued support. We appreciate you choosing GreenGeeks!
After following up regarding a significant renewal price increase auto charged on my credit card, GreenGeeks dropped my site without cause or notification. After I followed up, their Billing department said my site was "perfectly fine." GreenGeeks had restored my website after I filed a ticket about my site being taken down - though payment had been made. Not acknowledging the site was taken down is unethical. I have asked for a credit for the time the site was down.
Thanks for sharing this. This is absolutely something we want to look into and make right. We've sent you a message through Trustpilot to gather your account details so we can pull up exactly what happened and address this properly. Please check your inbox and respond when you can so we can get moving on this right away.
Hi Brandon! Speed matters, and we don't take that lightly. Thanks for noticing and for taking the time to share your review. We'll keep delivering!
They do indeed plant trees, dont think it's greenwashing. Excellent customer service, short waiting times. After next to no chatbot contact, you get to speak to a human expert. I forgot to do a cronjob (backup) and site had a critical error, plus locked myself out of the c-panel. All sorted by support in 10 minutes - idiotproof 🤣 Very good UX throughout, including documentation. Bonus: free webinars.
Hi Barbara! Oh yes, the tree planting is real 🌱 , and honestly, that kind of trust means a lot to us. What stands out in your experience is exactly what we aim for: real interactions that actually solve real problems fast. Thanks for choosing GreenGeeks!
Hi Sharon! Thanks for taking the time! Glad we could give you the clarity you needed. If anything else comes up, we're always here!
5 stars because every time I've reached out, I've gotten a response within minutes. Big companies like this, I expect to be interacting with a ticket system, or on hold for 3 hours. No, I get a person in -- literally -- instants. Every single time. I kind of want to dock a star for inadequate warning (48 hours) when our credit card didn't process, and they had to take the site down until we could update the card. But when I griped, they got right back to me, and of course my site was back up in seconds. So
Thanks Adam! That's fair feedback and we appreciate you saying it directly. What matters is your site was back up fast and our team was there when you needed them. If anything ever comes up, we're always just minutes away.
Green Geeks teams and company are awesome. Highly recommend.
Hi Erick! That means a lot! We have an incredible team that really cares about what they do, and hearing that it shows makes it all worth it. Thanks for recommending us, we won't let you down!
It was easy to chat with staff, who quickly helped me resolve my issue. Thanks!
Hi Esquimalt Neighbourhood House. Getting quick, helpful support shouldn't feel like a big deal, but we know it makes all the difference when something's off. Glad the team got you sorted fast. Thanks for taking a moment to share this!
I forgot to cancel the year long subscription before it renewed and they were able to work with me to refund me.
Hi Ryan! Life gets busy and renewals sneak up on all of us! Really glad our team was able to sort that out for you. That's exactly the kind of experience we want every customer to have. If you ever need anything down the road, we're here. 🙂
I regularly work with various companies’ support teams via online chat, and my recent experience with GreenGeeks stood out. Their support staff quickly and clearly walked me through the steps needed to resolve my issue, all while remaining polite and patient throughout the process.
Thanks for sharing this, it really captures the kind of experience we aim to deliver. Clear guidance, quick responses, and a patient approach can make all the difference, especially when you’re trying to get something resolved efficiently. Thanks for choosing GreenGeeks!
GreenGeeks has consistently provided great customer service via chat. Very happy!
Hi Seashell, thank you for the kind words! I’m glad our chat team has been consistently helpful whenever you’ve needed us. We appreciate your support and are happy to have you with GreenGeeks.
I DO LIKE HAVING GREEN~GEEK'S AROUND FOR EXPRESSING MYSELF AND THE EASE OF MANAGING A WORDPRESS BLOG.
Thanks! We are glad managing your WordPress blog has been simple and smooth on your end. Appreciate you being with us!
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