GreenGeeks (greengeeks.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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PM · 1 review · Experienced 2026-04-08 ·
★★★★★
Greengeeks has hosted our website for…
Greengeeks has hosted our website for many years, I had some questions on how things work, and used their online chat function. They were not only able to steer me in the right direction but also links to some history on why the changes were made. Great customer service and super FAST!
Reply from GreenGeeks2026-04-22
Hi! Thanks for being with us over the years, that kind of long-term trust means a lot. We try to make sure support isn’t just fast, but actually helpful so you can understand what’s happening and why.
Appreciate you taking the time to share this.
M
Marco Antonio Alvarez Garibay · 2 reviews · Experienced 2026-04-20 ·
★★★★★
Great infrastructure but overall superb…
Great infrastructure but overall superb support 24/7.
Reply from GreenGeeks2026-04-20
Hi Marco Antonio! Appreciate you calling that out. Having solid infrastructure matters, but it only really works when there’s a team behind it, ready to help at any time.
Glad you’ve been able to rely on both. Thanks for being with GreenGeeks!
I highly recommend using GreenGeeks. Our experience over the years has been green and the customer service is very responsive and quick to resolve any issues you may be having.
Reply from GreenGeeks2026-04-20
Hi Nathaniel! Thanks for sticking with us over the years and for the recommendation. It’s great to hear the platform and support team have been consistent and quick when you’ve needed help. Thanks for your feedback and for choosing GreenGeeks!
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Travis · 1 review · Experienced 2026-04-16 ·
★★★★★
Unbelievable web hosting service best…
Unbelievable web hosting service best thing or choice I ever made. Thanks again greengeeks
Reply from GreenGeeks2026-04-20
Thanks Travis! That’s awesome to hear, really appreciate you choosing and staying with us!
Excellent customer service, can always count on them!
Any time I have an issue, they are always on top of it. No matter the issue, they get it solved quickly. I wish all companies had customer service like they do. My websites were all down, I opened up the chat in on my dashboard, told the person my issue, they said the tech people were looking into it, and by the time I was about to ask how it was going, my websites were already working again. Love them!
Reply from GreenGeeks2026-04-16
Hi Rachel! This is exactly the kind of experience we aim to deliver, especially when something critical like downtime comes up. Appreciate you trusting us with your websites, and thanks for sharing this.
Been using GreenGeeks a few months—sites run smooth, load fast, and chat support fixed my issue right away. Their green energy thing is cool too. Happy with it.
Reply from GreenGeeks2026-04-15
Thanks a lot Muhhammad for your review! We are always here to help!
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Ivette · 1 review · Experienced 2026-04-06 ·
★★★★★
I have different services through green…
I have different services through green geeks and I realized I also have different due dates. I spoke with someone on the chat and they were able to escalate my request and it got resolved in just a couple of days. Not only I am happy being a client knowing I'll be taken care of but also I am doing my part bringing business to someone who is conscious about the carbon footprint that's the reason I'm here. I will definitely continue referring people to Greek geeks and even more so knowing they have excellent customer service that makes everything so easy
Reply from GreenGeeks2026-04-10
Hi Ivette! It’s great to hear you were able to get those different renewal dates aligned smoothly. That’s exactly the kind of situation where our team should step in and make things easier, not more complicated. If you ever want us to proactively review your services again and keep everything aligned, just let us know.
Service at GreenGeeks is always top-notch. I've been hosted with them for more than 10 years, and it's never wavered. Their human support chat is knowledgable and patient, even with the most inane questions. They offer a great extra brain for those technical things you think you know but aren't quite certain about. And sometimes they are even entertaining!
Reply from GreenGeeks2026-04-10
Hi Kera! 10+ years with us is something we don’t take lightly, really appreciate you sticking around that long.
Glad the team continues to be patient, knowledgeable, and able to step in when things get a bit technical or uncertain. That extra layer of guidance is exactly what we aim to provide.
And if we can make it a bit entertaining along the way, even better :)
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Mike Peace · 1 review · Experienced 2026-04-07 ·
★★★★★
Chat question led to quick resolution…
Chat question led to quick resolution on a navigation issue.
Reply from GreenGeeks2026-04-10
Hi Mike! Nice to hear a quick chat cleared things up. Navigation issues can be frustrating in the moment, so getting real-time help makes all the difference.
If anything else feels off or hard to find, just reach out and we’ll walk you through it.
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Elena Girman · 1 review · Experienced 2026-04-06 ·
★★★★★
Great service
Great service, the support is very helpful. You can get great support at any time of day or night. I've never had any issues in the 3 years that I've used their services.
Reply from GreenGeeks2026-04-08
Hi Elena! Appreciate you being with us for so long. It’s great to hear the support team has been consistently there for you whenever something comes up, no matter the time. That kind of reliability is exactly what we aim for, so it means a lot to know it’s been your experience over the past few years.
Thanks for your feedback and for choosing GreenGeeks!
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All Hope Is Lost · 17 reviews · Experienced 2026-03-31 ·
★★★★★
Disappointing handling of a straightforward upgrade
We recently upgraded from a shared hosting plan to a VPS with GreenGeeks, which required a manual migration handled by their team. At the time, we reasonably assumed the old plan would be cancelled as part of that process.
However, months later we were unexpectedly billed $370 due to the old plan auto-renewing. This was despite the fact we had already moved to – and were paying for – the VPS.
When I contacted support, they acknowledged the situation and initially offered a refund minus one month’s fee. While I appreciated the gesture, it didn’t feel justified given the upgrade was handled manually on their side and the original plan should have been closed.
I was then told I needed to cancel the old plan myself — something that wasn’t communicated at the time of upgrade. After doing so, the case was escalated again, only to come back with a worse outcome: a refund minus two months’ fees.
So instead of resolving the issue fairly, the situation has actually deteriorated.
Overall, this reflects poor account management and unclear communication. For a paid upgrade handled by their team, I would expect much tighter control over billing and a more reasonable resolution when things go wrong.
Reply from GreenGeeks2026-04-01
Hi! I can see why this felt frustrating, especially after moving to VPS and still getting billed for the previous plan. When upgrades like this happen, services run independently, so the original hosting remains active unless it’s manually cancelled from the dashboard, which is tied to account ownership and security. That said, the gap here is clearly in how that was communicated. That’s on us to handle better.
We’ve also sent you a message through Trustpilot to identify your account and review this properly.
Thanks for your review!
Stellar customer service with fast, super-tech savvy, personalized assistance, plus a user-friendly website and dashboard control. They're carbon negative to boot. A superior option for domain hosting.
Reply from GreenGeeks2026-04-01
Hi Nicole! Appreciate you calling this out. Fast, knowledgeable support and a dashboard that actually makes things easier is exactly the experience we’re aiming to deliver.
Thanks for the recommendation and for choosing GreenGeeks.
I have been with GreenGeeks for several years. No problem has been too small for them to get on the support and help.
I have never felt alone or helpless, i always know to reach out and get the littlest to the biggest questions answered and issues resolved.
Best service.
Reply from GreenGeeks2026-04-01
Hi Parizad! Love hearing this. After being with us for years, it means a lot to know you’ve consistently been able to rely on the team, whether it’s something small or more complex. That sense of always having someone there when you need help is exactly what we aim for.
Thanks for sticking with us and for sharing your experience.
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Mike Bruneau · 1 review · Experienced 2026-03-27 ·
★★★★★
Great customer service accompanied by…
Great customer service accompanied by lightning-fast servers.
Reply from GreenGeeks2026-03-30
Hi Mike! Thanks for pointing that out. Reliable support and strong performance should go hand in hand, so it is great to know you are seeing both with us. We appreciate your feedback and thanks for choosing GreenGeeks!
I highly recommend GreenGeeks. Everytime I have a question - they are proffessional, responsive and very helpful. And in todays day it is refreshing to know that you matter and that there is someone there that cares.
Reply from GreenGeeks2026-03-26
Thanks Patti! Really appreciate you saying that. Getting quick, clear help when you need it shouldn’t be a luxury, and it’s good to hear the team has been consistently there for you. We put a lot of focus on being responsive and actually solving things, not just replying fast. Thanks for the recommendation and for trusting us with your hosting!
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David Hiney · 1 review · Experienced 2026-03-26 ·
★★★★★
Simple and straightforward service at a…
Simple and straightforward service at a good price.
Reply from GreenGeeks2026-03-28
Thanks David for your review!
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Ann DeWitt · 1 review · Experienced 2026-03-25 ·
★★★★★
Great customer support
GreenGeeks customer service is the best. They held my hand through multiple migrations of domains and websites. I appreciate their thoroughness and patience.
Reply from GreenGeeks2026-03-26
Thanks for sharing this Ann, it really means a lot. Migrations can get tricky, especially when there are multiple domains involved, so I’m glad the team was able to guide you step by step and keep things on track. That level of patience and attention is exactly what we aim for. Appreciate you trusting us with your sites!
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Marie-Eve · 1 review · Experienced 2026-03-17 ·
★★★★★
I received fast and efficient service
I received fast and efficient service when I needed it. I really appreciated the support from Greengeeks!
Reply from GreenGeeks2026-03-25
Hi Marie-Eve, nice to hear you were able to get help right when you needed it and that everything was handled efficiently. That’s exactly the kind of support experience we aim to deliver. Thanks for your feedback and for choosing GreenGeeks!
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Michael Drake · 1 review · Experienced 2026-03-23 ·
★★★★★
I had a small issue and it was solved…
I had a small issue and it was solved very quickly.
Reply from GreenGeeks2026-03-26
Hi Michael! That’s exactly how it should be, simple issue, fast resolution, no friction. Thanks for choosing GreenGeeks!
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Marilyn · 2 reviews · Experienced 2026-03-09 ·
★★★★★
Quick and helpful response and support
Reply from GreenGeeks2026-03-25
Hi Marilyn! Glad to hear the team was able to step in quickly and get things sorted for you. We know how important it is to get clear answers without delays, so it’s great to see that reflected in your experience. Thanks for your feedback and for choosing GreenGeeks!
